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How to contact La Poste support by phone or email

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La Poste is a leading postal service provider in France, founded following the split of government’s postal, telegram and telecommunication (PTT) services in 1991. Headquartered at Paris, the company offers letter post, parcel delivery and a range of financial services to individuals and businesses. Part of Groupe La Poste, the subsidiaries include La Banque Postale, La Poste Mobile, Poste Imo, Geopost, DPD and Docaposte. Together they contributed to revenue of 31.185 million euros in 2020. The same year it delivered more than 471 million mail and parcels. Currently, there are more than 17,000 La Poste outlets across France where dispatches can be made or parcels collected. Each day they welcome over 1.3 million customers. La Poste’s operations are managed by a staff that exceeds 70,000.

How to Contact

La Poste’s headquarters is located at 9, rue du Colonel Pierre Avia 75015 Paris. For support related queries, you can dial +33 3631 or 3634. Whether it is a missing package, damage, product enquiry, or status of shipment, the agents will be able to provide clarity and resolution. The email address [email protected] can be used for dropping a comment or feedback. Queries on Chronopost can be directed to +33 9 69 391 391.

Letters Can be Created Online

The official website is where you want to visit to know the tariff, get an estimate, or to locate an outlet nearest to you. If you have the reference number, you can track your mail, Colissimo or Chronopost dispatch status online. There are tools to also help you calculate the costs depending on the region and type of mail or package. For an overview of the services, to send a mail you can now print and pay for your stamps online. Mails can weigh from 20grams to up to 3kg. The rates vary according to weight. Besides standard mail, you can choose registered or priority letters for sending documents or small parcels. The registered letter is used for sending important documents. You can claim a compensation in the event of loss or damage. As for priority letter, this is ideal for urgent letters. You can expect delivery in just one day.

Skip the queues and hassles of travel to nearest outlet by choosing to send a regular or registered letter online. The service, which is accessible 7 days a week, allows you to type and send a letter from your computer or smartphone. La Poste will print and ensure timely delivery. You will get a digital acknowledgement when the same has been received. Choose from one of the letter templates or import a document from your computer for printing. The letters are delivered mostly on the same day with the exception being Sundays. You also have the option to choose on which date you want mail to be sent. Payment for purchases can be made online using major credit cards and PayPal.

Parcels & Other Key Services

Coming to parcels, you can print labels for the dispatches at the comfort of your home. Colissimo is the service dedicated for delivery of parcels. You can drop it at a post office, pickup location or in your mailbox accessible by the postman. Deliveries to addresses across metropolitan France can take 2 working days. You can have same delivered to a mailbox or a collection point. Chronopost provides express shipping and delivery services to both domestic and international locations. The express delivery service is available for parcels up to 30kg. GeoPost/DPDgroup meanwhile is responsible for all delivery of express parcels under 30 kg to international locations. It boasts a network of more than 1,200 hubs and depots around the world. When sending a package to overseas, you might need to download and fill the customs declaration form.

Register your account online to easily manage addresses and repeat a previous order. Purchases of stamps, envelopes and boxes can also be made through the La Poste app for Android and iOS. Are you a stamp collector? The options you have with La Poste are endless. You can shop from the extensive collection of stamps or even personalize stamps from the templates available. Simply pay for your stamp online and have it delivered to your address in a jiff. Besides stamps, you can also order coins and packaging supplies. For financial services like banking and insurance, you can approach La Banque Postale. It currently serves more than 10.5 million customers.

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