Amazon is one of the most extensive eCommerce ventures with an enormous customer base and reach. The platform caters to thousands of sellers, and with the inflow of customers increasing each day, sellers require some additional support to keep it going smoothly. Amazon seller central support team helps with just that. New sellers can contact the support team for help with the registration process. Sellers who opt for the dedicated amazon warehouses by registering as FBA (Fullfilled by Amazon) can seek assistance for a lot of things, including packing and delivery.
How can Amazon seller support help you?
Seller support is in place to assist the sellers with any issue that they face on the platform. The seller can contact the support if they are facing problems logging into the seller central, or they need help uploading the inventory feeds. The experienced agents can answer the queries related to the seller’s account. The assistance is extended in cases where the seller is facing any issue with a customer. The team can contact the customer on behalf of the merchant.
How to contact the Amazon seller central team?
If you are registered as a seller on Amazon, there is a good chance that you will have to contact the seller central for support. You cannot get in touch with the support team via a direct contact number, as there is no direct helpline or contact number. But you can communicate using the seller support from amazon’s seller app or the website dashboard. All you need to do is log into your seller account and make a request for contact.
After logging in, you will reach the help page of the dashboard. Scroll down to click on ‘get support’ under the ‘need more help’ option. You can toggle between your preferred language. Click on the get support option. Then choose ‘selling on Amazon’. You can browse from the list of frequently asked questions or choose to chat with a live support agent, submit a ticket or receive a call back.
Support via Email
To create a case for contact, start by describing your issue. Click on continue, and based on the description you just presented, the dashboard will provide you the best matches for the difficulties you are facing. Choose the one option that describes your problem in the best possible way. Click on continue and enter your email id. Click send.
Support via phone and chat
Besides the email contact option, the dashboard will assist you with seeking assistance via phone or chat. Click on the phone option and enter your number. You can check the box which says urgent issue, to get contacted promptly. If you click on the chat option of the dashboard, a service executive will communicate with you right away. Explain your problem, and the executive will assist you right away.
Browse from common issues
You can click on the ‘browse for the issues’ in the menu option to access the issue selection menu. You will get support for problems including, shipping, products, listings, inventory, seller fulfilled prime issues, amazon business selling issues, seller flex, account issues, or FBA issues. Use the dashboard to make a suggestion or register a query. You can also report listing abuse if you find someone violating the product page policy. The above listed steps are same for Amazon sellers across the US, Canada, India, UK, Mexico or Germany.