Travel

How to complaint on redBus booking, cancellation or refund

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A global online bus ticketing platform, redBus is the leading online agency for booking bus tickets from the comfort of home, office and anywhere anytime. In India, redBus allows users to choose from various bus services, coach companies, and also the preferred seat with lowest prices, superior customer service and unmatched benefits. Book your redBus tickets online, by phone, by app or in person, and choose buses based on boarding points, timing and bus type, with secure payment via credit card, debit card and internet banking. A big-time saver, redBus offers convenience and hassle-free booking with instant download of m-ticket/e-ticket, besides cancellation and rescheduling of travel dates.  

Booking tickets through redBus app is even more convenient, with one-touch cancellations, 24/7 call support, pay with ease and speed, track your bus live, and choose bus based on customer feedback and ratings. Download the redBus mobile app from App Store, Google Play and Window Phone Store, and take advantage of cashback offers on app only deals with one-click booking, without any registration process. Cancellation charges vary based on duration time before travel, 10% of fare for 12 hours, 25% fare for 6 hours, 50% of fare for 3 hours and 100% fare for last 3 hours before travel. For cancellation related queries, call +65-31582888 or visit website for customer support.  

To cancel a ticket, visit www.redbus.in/Cancellation and enter ticket number and registered email id, and click on cancel ticket, and also, check with your bus operator before booking for cancellation charges, as they may vary. Refundable amount is calculated based on the scheduled bus departure time from the boarding point, and the refund process takes about 5 working days, after the process of ticket cancellation. To know more about cancellation and refund policy of redBus visit the Terms page Alternatively call the customer service number at 099456 00000, to speak with the redBus team about refund status/booking enquiry/cancellations, and also via the redBus mobile app. 

Also, tweet refund requests through the official Twitter handle and comment/post on Facebook page For a quicker and effective response, send a private message on Twitter with relevant details, and the concerned team would address the refund based on the cancellation policy, and if refund is applicable, would initiate the process and will reflect in redBus wallet or account within 7 bank working days. On Facebook, contact redBus on messenger, regarding refund claim with ticket ID and date of travel, and if the requested refund is valid owing to fault from the bus operators’ side or change of plans, 100% refund would be credited to the account or wallet.  

Likewise, online consumer complaint tools help in resolving refund claims over ticket fares in simple and hassle-free ways, with timely professional assistance. To file a complaint with sites like Voxya, create an account and fill the complaint registration form. Add case details, personal info, resolution and attach valid evidence to support the refund claim and click submit. The complaint form will be directly sent to the redBus grievance cell, and corresponding action would be taken.

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