Best Western Hotels & Resorts is a renowned midscale hotel brand that is also one of the largest in the world. Featuring 4,300 hotels across 100 countries, the company deploys a three-tiered sub-brand structure that goes all the way from budget-friendly motels to upscale or luxurious hotels. Originally established in 1946, Best Western Hotels are also known for their variety of amenities, such as free WiFi, breakfast, and fitness centres.
In addition to that, Best Western has also deployed its rewards programme, where members can earn points for purchases and stays made via the company’s official website. These earned points can later be redeemed for gift cards, free nights, and other benefits. Having said that, if you are currently a member of Best Western Rewards and have recently noticed that a part of your rewards points on a recent booking is missing, then this extensive guide is for you.
What are the Steps to Claim Reward Points
Best Western states that if you have presented your Best Western Rewards Card or membership during your stay at any Best Western property, then you should allow at least seven days for the reward points or airline miles to be credited to your account. If more than seven days have passed since your checkout date and the reward points have not yet been credited, then you can log in to your account and fill out the “Missing Points” or “Airline/Partner Rewards Discrepancy Request”. Doing so will help you get assistance in claiming your missing points.
It should be known that the above-mentioned scenario only arises when stays under six months old apply for claims for missing reward points. If the stay is more than six months old, then the same cannot be reviewed for the missing reward points. To start the claim process right now, follow the below-mentioned steps for a smooth experience.
- Start the process by visiting the official “Missing Points” website for Best Western Rewards here.
- Before you can proceed to fill out the form, you will need to sign in to your Best Western account by using your registered email address and password.
- Once done, start filling out the form by providing your name, email address, and phone number.
- After that, you need to provide details of your stay, such as the name of the hotel, its address, the confirmation number, a description of your issue, etc. Keep in mind that you can apply for claims for more than one stay.
- Finally, submit your application and wait for a follow-up response from the company’s customer support.
How to Contact the Customer Support?
In addition to filling out the claims form, you can also mail or fax your printed application form along with a photocopy of your hotel receipt to Best Western Rewards, Points Desk, P.O. Box 42007, Phoenix, AZ 85080-2007.
Apart from that, you can also contact customer support via phone at 1-800-237-8483 (if you are in North America). Phone lines are available from Monday to Sunday, between 5 AM to 10 PM MST. If you are outside of North America, then you can write to bookingservice@bestwestern.com.
Overview Of the Program
The Best Eastern Rewards programme is a free loyalty programme for members where you can earn reward points based on the bookings and purchases you make through the official Best Western website.
With Best Western Rewards, members have the freedom to redeem their points anywhere in the world, and the points stay in your account forever without expiration. With the accumulated points, you can opt for free night stays at Best Western hotel properties, obtain Best Western gift cards, enjoy exclusive member booking rates, extend stays, and enjoy many other advantages. Also, if you are running low on points, you can purchase more as per your usage.
According to Best Western Rewards, you will earn 10 points for $1 spent on purchases on the official website of Best Western Hotels And Resorts. For any other purchases, you will get 2 points for every $1 spent. Additionally, you will be able to enjoy automatic gold status, and you do not have to pay any annual fee for the Best Western Rewards Card.
Best Western Rewards can be further segregated into five tiers, namely: Blue, Gold, Platinum, Diamond, and Diamond Select. Each tier can be achieved based on the number of qualified night bookings you make within one financial year. For instance, for the year 2023-24, reaching “Gold” requires 5 qualifying nights, while reaching “Diamond Select” requires 25 qualifying nights.
The primary difference between the tiers is the bonus points obtained for each qualifying night booking. For starters, the “Blue” tier offers 10 points per dollar spent, while the “Gold” tier offers 10 per cent bonus points on the total amount spent. Similarly, “Platinum”, “Diamond”, and “Diamond Select” offer 15 per cent, 30 per cent, and 50 per cent bonus points on the total amount spent, respectively.
