Travelling can feel exciting and tedious at the same time. Exploring new people and environments is the exciting part. But the most tedious part is planning the entire trip – from booking airline tickets to reserving hotel rooms to deciding on the various activities. Such is the why most people opt for travel agents rather than doing it all by themselves.
Incorporated in 1996, Expedia was founded with the sole intention of helping people plan their travel seamlessly. The company initially focused on selling airline tickets but soon expanded its services across a wider range of travel products, such as car rentals, hotel reservations, and vacation packages. Expedia became a lifesaver for those who did not want to depend on travel agents to plan their journey.
Since its inception, Expedia has grown multi-fold, registering more than 200 million users across 70 countries and roping in more than $11 billion in yearly revenues (as of 2022). The company also features a record-breaking three million lodging facilities on its website and allows for flight ticket bookings with over 500 different airline companies around the world. Apart from that, Expedia also provides exclusive rewards based on your previous purchases, which include discounts and other perks.
If you are an avid Expedia user and have recently discovered that a part of your reward points (otherwise currently known as One Key) are missing from your account, then you can go through our extensive guide to claim those points back.
Steps to Claim Reward Points Online
Before you decide to deduce the reason for your missing points, Expedia suggests all its customers to first check their account rewards here. All you have to do is sign in to your Expedia account, and you will be able to get a proper breakdown of your rewards. Having said that, Expedia states that if you have recently joined their One Key programme and notice that some of your Expedia rewards are missing, then there can be some specific reasons behind the same.
For starters, since One Key is only available in the United States (launching in other markets in 2024) if you have a non-US account, then your rewards will continue to remain in your non-US account. Expedia currently does not support the migration of rewards from a non-US account to a US One Key account. So, if you decide to utilise those rewards, then you need to sign in using your non-US account only.
On the other hand, if you have a US Expedia account and all your rewards were earned through the US-based Expedia website, then your reward points will be converted automatically to One Key once you sign up for it. For instance, if you have 100 Expedia Reward Points in your account, then the same will be converted to $1.00 in OneKeyCash. Now that you have a pretty good idea as to why your reward points might be missing, it is time to claim them by following the below-mentioned steps.
- Start the claim process by visiting the official website here.
- Proceed to sign in with your registered email address on Expedia.
- Once done, head over to your “Account > Rewards” section and look for a thorough breakdown of your converted rewards (if any), from Expedia Rewards to One Key.
- After that, you can use your One Key rewards to make further eligible purchases on the Expedia website.
How to Contact Customer Support?
In any case, if you require further explanation regarding the conversion of your Expedia Reward Points to One Key, you can get in touch with customer support here. Simply click on the “Chat Now” option and then sign in to your Expedia account to be able to talk to a customer care agent right away.
Overview of the Program
One Key is a newly launched rewards programme by Expedia and its group of sister enterprises (such as Hotels.com and Vrbo), which replaces the current Expedia Reward Points system and substitutes with OneKeyCash. Once you sign up for One Key, you will earn OneKeyCash for every dollar that you spend on the US Expedia website (since One Key is exclusively available in the United States for now), which can then be redeemed for further purchases or bookings later on. Additionally, all your previously earned Expedia Reward Points will be converted to OneKeyCash as well. Some of the major benefits of One Key have been listed below.
Discounts: With One Key, you will be able to save 10 per cent or more on hotel reservations.
Rewards: By using OneKeyCash, you will be able to save on your future bookings or purchases on the Expedia US website.
Perks: By continuing to use One Key, you will be able to go up the member tiers by making more eligible purchases over time.
Presently, there are four member tiers for One Key, which are Blue, Silver, Gold, and Platinum. Each tier has its own set of savings, rewards, and perks – the higher the tier, the more the benefits. And moving from one tier to another requires a specific number of trip elements. A single trip element includes a single booking made on the Expedia website. For instance, if you book a hotel room for a night, then it will equal a single trip element. On the other hand, if you book two flight tickets via Expedia, then you will earn two trip elements.
