Electronic payments changed the world for the better, ensuring convenience, bolstering safety, and reducing the overall costs related to sending or receiving money. As a result, it is difficult to fathom a world today without an online payment service or an app that performs seamless money transfers in the blink of an eye.
WorldRemit is one such online payment solution that allows users to send money across the globe – either via bank transfers, cash pick-up, or mobile money. Users can also send money to be used as an airtime top-up. Originally established in 2004, the company currently has over 8 million customers and is available in more than 140 countries worldwide. Additionally, to enhance the overall user experience, WorldRemit offers competitive transfer fees, especially when sending money in bulk or signing up for a recurring transfer protocol.
It should be known that since WorldRemit is headquartered in London, it is presently being regulated and authorised by the FCA (Financial Conduct Authority) in the United Kingdom, allowing all money transfers to be protected by the company’s stringent security checks. And the company’s extended track record of providing a robust platform for users simply adds to its overall reliability.
Having said that, there are times when you end up making an accidental money transfer to a stranger or just registering the wrong recipient information. If you have experienced any of the aforementioned difficulties, then be assured that you can easily cancel or recall your payment and get a refund. That is why we have put together a well-thought-out guide for you to follow and get your hard-earned money back.
Steps to Cancel Payment and Get Refund
According to WorldRemit, the fastest and ideal way to request a payment cancellation is either through the app or the website. Once you register a cancellation request on your account, a confirmation email will be sent to you if the request ends up being successful. However, the company will be unable to offer you a refund if your transfer has already been paid out.
It should be known that only in special cases can a paid-out money transfer be recalled. For instance, if you entered incorrect information when sending your payment, In such cases, it is recommended to connect with the company’s customer support as soon as possible. Exceptions include airtime top-ups and cash pickup transfers, which have already been paid and cannot be recalled.
Refunds for cancelled or recalled payments usually take around 1-7 working days, depending on the payment method through which you initiated the payment. For example, refunds to debit or credit cards can take up to 7 working days to be completed, while for bank transfers, the timeline could be around 2-6 working days. To learn more about how long your refund will take, visit the official website here.
With the fine printout of the way, let us dive right into the different steps that you need to undertake to cancel your WorldRemit payment and opt for a refund immediately.
Cancelling Online
- Start the cancellation process by first heading over to the official website here. Alternatively, you can also download the WorldRemit app from the Google Play Store or the Apple App Store.
- Proceed to log in to your account using your registered email address and password.
- Once signed in, head over to your transfer activity section and look for the transfer you want to cancel.
- After you have found your preferred transfer, click on it and select “Request Cancellation”.
- If your cancellation request proves to be successful, you will receive a confirmation email regarding the same in due course.
Cancelling via Customer Care
- Begin your cancellation journey by first getting in touch with the company’s customer care service. To do that, dial +1 855 383 7579 (US), +1 833 596 0890 (Canada), or +44 203 9666899 (others). For people living in countries apart from those mentioned above, visit the official website for the full list of phone numbers. Phone lines are open 24×7.
- Navigate through the IVR (Interactive Voice Response) options and proceed to speak to a customer care executive.
- Once a customer care executive connects to your call, provide your account details, such as your full name and registered email address, so that your identity can be verified.
- After completing the identification process, provide the transaction ID that you want to cancel or recall your payment for, along with the reasoning behind it.
- If the customer care executive is satisfied with your reasoning and deems it to be genuine, your cancellation request will be processed, and a confirmation email regarding the same will be sent to you as well.
How to Contact Support?
The most straightforward way to contact WorldRemit customer support would be to contact them via phone. Head over to the official “Contact Us” web page here and scroll down to the section listing all the phone numbers specifically for each region around the world. Keep in mind that the phone lines are active 24 hours a day, 7 days a week, which means you can contact them at any moment of your choice.
