With the arrival of online retailers, grocery shopping has been made convenient and cost-effective. After all, who doesn’t like fresh and handpicked groceries delivered to their address without having to step out to crowded markets and Kirana stores? BigBasket is one such e-grocery store that has been making lives easy since 2011. The company delivers fruits and vegetables, cereals and pulses, spices and seasonings, packaged products, beverages, personal care products, meats and much more. The catalog includes over 20,000 products and 1,000+ brands. Presently, the Bengaluru-based online megastore has operations in various cities across India, including Bengaluru, Hyderabad, Mumbai, Pune, Chennai, Delhi, Mysore, Vijayawada, Kolkata, Ahmedabad, Lucknow, Gurgaon, Visakhapatnam, Surat, Patna, Indore and Chandigarh.
Shopping can be enjoyed on the website or smartphone app for Android or iOS. Payment for purchases can be done using debit/credit card, Internet Banking, PayPal or digital wallet. As you add items to cart and checkout, you can see the delivery schedule. Same day delivery is available for key regions. To make it more flexible, BigBasket offers different time slots – from morning to evening – as per your availability. Apart from regular operations, the company also offers ‘Express Delivery’ in the form of BBDaily. The service assures you delivery of orders to doorstep within 90 minutes. In addition, it offers BB Specialty stores that has orders delivered through a special arrangement with local outlets.
What is the Cancellation & Refund Policy
BigBasket has a “no questions asked return and refund policy” which allows you to return the product at the time of delivery. Once the returned product is picked up a credit note is issued for the value of the returned products which will be credited to your account. Few products such as perishable goods should be returned within 48 hours from the delivery date and other products within 7 days from the delivery date.
BigBasket does not charge any cancellation fee. Also note that you will not be able to cancel an order after the cut-off time for all orders. The cut-off time is the time after which the order gets processed for delivery. For example, cut-off time for Slot 3 and Slot 4 is 12 noon on the same day and for Slot 1 and Slot 2 is 7 pm on the previous day. In addition, if you need to change the milk orders, you need to do so before 10 PM. It also provides a subscription option that allows customers to set the frequency of their orders.
Received a missing or damaged product? Reach out to the customer service at earliest for a replacement. You can get refund for undelivered items on the same day before 11 PM.
How to Request Cancellation or Refund
If you wish to cancel an order before the cut-off time of your slot you can do so by contacting their customer support via phone (1860 123 1000) or email (customerservice@bigbasket.com). You can also cancel your order from within the BigBasket app. To do so, follow these steps:
– Login to your registered account via mobile or email.
– Proceed to ‘My Account’ and then to ‘Cancel Orders’.
– Choose the order you wish to cancel and provide reason.
If you find a product in your order missing, the balance amount gets refunded to your BigBasket account as store credit which can be used for your future orders. If you want the amount to be credited to your bank account please contact the customer support.
Conclusion
BigBasket has a very simplified refund and return policy. The refund amount is credited back to your account within 7 to 10 working days. For regular orders you can reach out to support via email or phone. For assistance and queries related to BBDaily you can write to bbdailysupport@bigbasket.com. Their customer service team is available throughout the week from 6 AM to 10 PM. There is an FAQ section on the website that provides in-depth articles on various topics.
