Smartfren is an Indonesian telecommunications service provider based in Central Jakarta. Founded in 2002, the company exclusively operates on the 4G LTE network after moving away from CDMA services in 2014. As of the current day, the company serves more than 10 million customers, thereby making it the fifth-largest network service provider in Indonesia.
However, not everything is rosy when using Smartfren’s network services. According to recent customer reports and reviews, Smartfren’s network has gotten worse over the last couple of months, leading to lower speeds for downloads and browsing. Not to mention, the signal strength for performing basic mobile phone needs like calling has taken a major hit.
As a result, reliability is not one of the strong points of Smartfren’s network services. Additionally, even though the company advertises unlimited internet plans, the network speeds drop drastically once a customer exhausts its FUP (Fair Usage Policy), ultimately serving no purpose. As a result, if customers want to maintain their high network speeds, they have to recharge with booster plans, often leading to higher monthly network costs.
Apart from that, Smartfren’s primary smartphone application, known as “mySF,” does not have much positive going for it either. Most customers complain about its laggy performance, even on high-end smartphones, and the company still fails to address the issue.
Therefore, if you are looking to obtain better network services for the money you are paying, then it makes sense to simply deactivate your current Smartfren number and move to another network service provider. And to do that, we have rounded up some of the major steps you need to follow to deactivate or cancel your Smartfren number.
How to Cancel or Deactivate Smartfren via Phone
If you are looking to deactivate your Smartfren number via the company’s hotline, then be sure to follow the recommended steps mentioned below.
- To start the deactivation process, you need to first call the Smartfren customer support team at 888 from your Smartfren number. Alternatively, if you are calling from any other operator, then you should call +62 8811223344.
- Proceed to navigate through the IVR (Interactive Voice Response) menus and select to talk to a live agent.
- Once you are connected to a live agent, proceed to provide your identity details. After your identity has been verified, ask the customer support agent to deactivate your Smartfren number.
- The customer service agent may ask you the reason for your cancellation as well as entice you with offers so that you may reconsider your decision. However, if you have already made up your mind, you can go ahead and request for deactivation.
- The customer support agent will accept your request and let you know the last day of your billing cycle. Your Smartfren number will be deactivated after a maximum of 60 days (30 days for the grace period and 30 days for the suspension period), and the same will be communicated to you via text on your Smartfren number.
How to Cancel or Deactivate Smartfren at Store
If you are planning to deactivate or cancel your Smartfren number with the help of offline retail stores, then remember to follow the suggested steps provided below.
- Before you can start the deactivation process, you need to first locate a nearby Smartfren Gallery store via the official store locator here.
- Once you have found your preferred store that you would like to visit, head over to it with your mobile phone, which contains your Smartfren SIM card, along with supporting documents for verifying your identity.
- Ask the store representative to deactivate your Smartfren number. The support executive will then first ask you to verify your identity, and once the process is complete, the deactivation process will be worked on.
- The store agent may ask you the reason for your cancellation and could even try to persuade you against cancelling so that they can retain you as their customer. But if you want none of that, then you can go ahead with the cancellation.
- The store representative will let you know your effective date of deactivation as well as your final billing cycle.
How to Cancel or Deactivate Smartfren via WhatsApp
If you are looking to cancel or deactivate your Smartfren number through the company’s WhatsApp support, then follow the subsequent steps below.
- To initiate a WhatsApp chat session with the customer support team, first, send a message titled “Cancel” to 08881212888 through your WhatsApp account.
- The customer support team will message you back and ask you about the topic of cancellation as well as your identity so that they can verify your Smartfren number with their records.
- Proceed to provide your identity verification records and ask for the deactivation of your Smartfren number. Additionally, you can also explain to them the reason for your deactivation.
- If the customer support team cannot provide you with any viable solutions for the problems you are facing with Smartfren’s network, then you can go ahead with your cancellation decision.
- Lastly, you will be notified about your last billing cycle and the effective date of deactivation.
