IndiHome, otherwise known as Indonesia Digital Home, is a home telephone and internet service provider in Indonesia. Currently owned by Telkom Indonesia, IndiHome was launched in 2015 to replace Speedy, which was a sub-internet brand of Telkom Indonesia. As of 2015, it has served more than 350,000 customers across the country.
If you have been a loyal customer of IndiHome’s services for a considerable amount of time, it can be difficult to shift to a different telecom service provider. This is because the sign-up process can be long-winded, and you have to spend your valuable time to get the services up and running.
However, if the current home telephone service provided by IndiHome feels unsatisfactory for you and you want better value for the money you are spending, there’s no reason why you should stick around longer. But, before you decide to move away from IndiHome, there are certain requirements that you have to follow.
What You Should Know Before Cancellation
First and foremost, you need to have a photocopy as well as a scanned copy of your Indonesian Identity Card (otherwise known as the KTP), especially if the monthly bills are addressed to your name. Apart from that, you also need to have the payment receipt for the last month’s bill and the current month’s bill.
Typically, last month’s bill should be paid before you apply for the deactivation process, while the current month’s bill should be paid after you have applied for the deactivation process. Additionally, you also have to return any leased device that was provided to you by the company during the sign-up process. For instance, home telephone services are provided with a home telephone set, which you have to return to get your security deposit back.
Now that you have a clear idea of what to expect from the deactivation process, it is recommended that you follow our suggested steps judiciously so that you do not encounter any issues along the way.
How to Cancel or Deactivate IndiHome via Call Centre
If you are planning to deactivate your IndiHome number via phone, then be sure to follow the steps provided below.
- Start the deactivation process by first calling the IndiHome customer care at 147.
- Navigate through the IVR (Interactive Voice Response) menus and proceed to talk to a customer support executive.
- Keep your Indonesian KTP handy because you have to verify your identity first. Once you have verified your identity, ask the customer service executive to terminate your IndiHome home telephone connection.
- The customer support executive may ask you the reason for your cancellation as well as persuade you to rethink your decision. But if you have made up your mind, then you can proceed with the cancellation.
- Once the cancellation is successful, you will be notified about any pending bills that you have to pay as well as the procedure to return your leased device(s).
How to Cancel or Deactivate IndiHome at Store
To cancel or deactivate your IndiHome number through retail stores, follow the steps below in the given order.
- First, you need to find the nearest Plaza Telkom store around you through the official online store locator here. Do note that the opening hours are between 8 AM and 4 PM from Monday to Friday and 8 AM to 12 PM on Saturday.
- Once you have found your preferred store that you would like to visit, head over to the same place with your Indonesian KTP document (for identity verification).
- After you have reached the retail location, proceed to submit a termination request. In the request, you have to present your IndiHome telephone billing number along with the reasons for your cancellation. Additionally, you also need to provide a photocopy of your Indonesian KTP document. Do not worry, as the process will be seamless.
- Once you have filled out the termination request, submit it to the store representative. After that, the store representative will let you know about any pending bills that you might have to pay (either last month’s or current month’s or both).
- Finally, you will be notified about your effective date of deactivation as well as the procedure to return any leased device or equipment.
How to Cancel or Deactivate IndiHome via Email
If you are looking to cancel your IndiHome number via email, then it is recommended that you follow the below-mentioned steps.
- To start things off, keep a scanned copy of your Indonesia KTP document handy with you.
- Begin drafting an email mentioning your name, address, IndiHome telephone number, and your objective of deactivating the home telephone service. Proceed to provide the reasons for your decision as well as attach the scanned copy of your KTP document.
- Send the email to customercare@telkom.co.id and wait for a response.
- IndiHome’s customer care will revert on steps you need to follow for the termination. They will also notify if any unpaid bills (which you have to pay) as well as the return of leased devices or equipment.
- Once the aforementioned steps are completed, you will be notified about your effective date of deactivation.
