Specializing in sports and fitness equipment, Netshoes has become one of the most recognized e-commerce platforms in the nation of Brazil. Founded in 2000, the company has grown significantly over the years after it launched its own e-commerce store in 2002.
The strategic move to online sales proved to be a game-changer for Netshoes, since it allowed the company to reach a wider audience while also expanding its product offerings. Over time, the company established itself as a trusted and reliable brand in the Latin American market through consistent marketing efforts and a steady focus on customer satisfaction. Netshoes also deploys an easy-to-use online shopping platform, making it easy for users to make seamless transactions. And coupled with efficient logistics, reliable and timely delivery of products has become easier over time.
Netshoes’ focus on providing efficient customer service is also reflected in their order cancellation and refund policy. So, if you want to cancel an order that you had placed recently, then you can do so by going through our in-depth guide precisely.
Netshoes Product Selection and Payment Options
At Netshoes, you can explore a wide range of sports and fitness items, which include footwear from some of the world-class brands out there (Nike, Adidas, Puma, New Balance, etc.), apparel for various sports (football, fitness, running, basketball, etc.), gym equipment and fitness accessories, and sports nutrition (protein powders, energy drinks, etc.).
When purchasing any of the aforementioned products, you get access to a host of payment options that involve debit and credit cards from major vendors such as VISA, MasterCard, and American Express, along with the option for digital wallets such as PIX, Google Pay, Apple Pay, and PayPal. Additionally, the option for direct bank transfers and gift cards is also supported.
What is the Order Cancellation and Refund Policy
If you have placed an order on Netshoes’ online e-commerce store and want to cancel it, then you basically have two options before you. The primary option involves canceling the order before it is shipped from the company’s warehouse, in which case you will receive your refund immediately. The secondary option comes into action when the order is shipped and you have no option to cancel it. In such cases, it is recommended that you accept the delivery of the order and then file a return within 7 days from the date of receipt of the order.
Once the returned product is received at the company’s warehouse, an analysis will be carried out within 2 business days. After the analysis is completed successfully, you will receive your refund. It should be known that refunds for debit and credit cards are processed within 7 business days, while for digital wallets, it will take around 2 business days.
When returning any product, the following set of general rules and regulations must be followed: the product must be returned in its original packaging with all the original accessories; the product should not show signs of improper use, accidental, or intentional damage; the product should contain its original tags; and the original sales tax invoice should also be provided.
Generally, when packing an item for return, the product must be placed in its original packaging. However, for fragile items, you must protect the original packaging with an outer box or paper to prevent the item from getting damaged. Also, items with different invoices must be packaged differently. Conversely, when returning large items, they must be disassembled first and should be returned exactly as they were delivered.
Lastly, if you do not possess the invoice when returning an item, then you must fill out the ‘Content Declaration Form’ by printing it and including it in the package.
How to Cancel Your Netshoes Order
Now that you have a clear-cut idea of the terms and conditions that Netshoes has introduced for its order cancellation and refund policy, it is time to go through the steps to complete the processes yourself.
Canceling Online
- Start by first visiting the official website or downloading the official app on your smartphone (available on the Google Play Store or the Apple App Store).
- Proceed to sign in to your account using your registered email address and password.
- After signing in, head over to your ‘My Orders’ section and select the order you want to cancel or return. If the order has not yet been shipped, then you can cancel it right away. Otherwise, you need to file a return, once you have received your order, within 7 days of delivery.
- When returning a product, keep in mind that if it is a small item, then you need to send it via post (return postage will be paid by the company), while for large items, the product will be collected (by agents) from your doorstep. In both cases, you will be contacted via email letting you know of the procedure you need to follow.
- Once the cancellation process is successfully completed, you will receive your refund.
Canceling Over the Phone
- Begin by first giving a call to the Netshoes customer support team at the following numbers: (11) 3028-5333 or (11) 3070-6888. If you are calling from Rio de Janeiro, then dial 0800 888-8464. Phone lines are available from 8 AM to 8 PM, between Mondays and Fridays, and from 9 AM to 3 PM on Saturdays.
- Navigate through the on-call menus and select the option to speak to a customer care executive.
- Once an agent connects to your call session, provide your order ID and mention the name of the product (present in that order) that you want to cancel. Remember to perform this step before the item is shipped or within 7 days of receiving your order/delivery.
- The customer care representative will then ask you the reason for cancellation and will let you know the return process you need to follow (if you have accepted the delivery of the order). A confirmation email will also be sent to your registered email ID.
- After you complete the cancellation process successfully, the refund will be initiated within the stipulated period.
