When it comes to buying consumer electronics and furniture, Casas Bahia is a household name in Brazil, particularly those in lower-income brackets. Founded in 1952 by Polish immigrant Samuel Klein, the company opened its first store in the 1960s, hoping to take a bite out of the humble retail market.
In its initial days, Casas Bahia’s growth was fueled by its innovative business model, where it focused on offering affordable installment plans for customers who did not had the means to buy products outright. Such a strategy proved to be a major success as people with limited financial resources could purchase essential household items. Over the years, Casas Bahia continued to grow and expand its operations across Brazil, establishing a strong brand presence through extensive advertising campaigns and a network of physical stores. Today, the company operates at more than 800 locations across the country and has expanded its product offering to include clothing and accessories, beauty and cosmetics, and toys and sports equipment.
If you have recently ordered something at Casas Bahia through its online store, but for some reason are looking to cancel it and get a refund, then our all-inclusive guide can help you learn more about their cancellation and refund process.
Casas Bahia Product Selection and Payment Options
The product selection at Casas Bahia explores a diverse cast of categories to meet the demands of every customer out there. These include clothing, footwear, bedding, furniture, jewelry, beauty products, consumer electronics, computers, smartphones and tablets, camera equipment, toys and games, tools and sports equipment, and housewares.
Additionally, customers also get access to flexible payment options, such as debit and credit cards (VISA, MasterCard, and American Express), digital wallets (Apple Pay, Google Pay, and PayPal), and Casas Bahia Store Credit. It should be known that some regions also support BNPL (Buy Now, Pay Later) options, such as Klarna.
What is the Order Cancellation and Refund Policy
Casas Bahia offers two different shopping experiences for its customers and the order cancellation and refund policy vary between them.
If you are purchasing directly from Casas Bahia’s e-commerce platform, then you can either cancel your order before it is shipped or accept the order and then return it within 7 days after delivery through either the official website or app (available on Google Play Store and Apple App Store). On the other hand, if you have bought from the Casas Bahia marketplace, which houses and promotes third-party sellers, then you need to contact the seller to find out their specific order cancellation and return policy. Keep in mind that the refund period for canceled orders will also vary according to the status of the order in which it was canceled.
Casas Bahia states that when you are returning a product or an item, the same should be done in its original packaging (internal and external), without any signs of use and along with all the manual (and accessories) that came with it originally. Additionally, you also need to provide the first copy of the sales tax document. If the aforementioned terms and conditions for return are not met by the customer, then the entire return process will be canceled.
It should be known that return postage for all products is provided free of charge and must be requested either through the website or app. For lightweight products that weight 30 kilograms or less, the return can be made in-store or via post at your nearest Brazilian Post Office. However, for heavy products (weighing more than 30 kilograms), a collection order will be generated and the product will collected from the same address to which it was delivered.
Lastly, when returning portable electronic items such as smartphones, tablets, notebooks, etc., the device must be taken in an unpacked form to the postal office for inspection by an agent, before packing it for return.
How to Cancel Your Casas Bahia Order
If you have made up your mind to cancel your Casas Bahia order, then following the below-mentioned processes can be fruitful.
Canceling Order Before it is Shipped
- The foremost step involves visiting the official website. Alternatively, you can use the official Casas Bahia app on your smartphone (download links have been provided beforehand).
- Proceed to log in to your account using your registered email address and password.
- After logging in, head over to ‘My Orders’ and look for the specific order that you want to cancel.
- Once you find it, click on ‘Order Details’ and then select ‘Cancel’. You will be asked to choose a reason for the same.
- After final confirmation, your order will be canceled and the refund will be initiated.
Canceling Order After it is Shipped
- Begin your journey by first visiting the official website or launching the official app on your smartphone.
- Proceed to head over to ‘My Orders’ and look for the order you want to return.
- Once you have found the same, click on ‘Order Details’ and select ‘Cancel / Return’. Keep in mind that you will only have 7 days to perform this action after receiving your order.
- Choose a reason for your return and then proceed to select the return process (either by post or collection) based on the weight of the product. Also, print the return shipping label for your package.
- Finally, ship the package and obtain the tracking ID for the same. Once your package reaches the company’s warehouse safely, you will receive your refund.
For any further assistance, you can get in touch with the customer care team via phone at 4003-4336 or 0800-200-4336.
