It was in the year1998 that Amazon launched its ecommerce platform for Germans. Since the launch, it has been more than 24 years and today Amazon.de boasts a catalog of more than 300 million products. Amazon Germany was established after Amazon integrated the online web services of ABC Buecherdienst GMBH from Regensburg. The website currently has a monthly traffic of more than 400 million.
When it began, Amazon Germany offered shoppers a book catalog of over 700,000 titles – both in English and German languages. Over time, the company added more product categories under its repertoire and thereby tried to mimic the success it had in the United States. Back in those days, the best-sellers list only consisted of books, but now they also include computer games, movies and electronics.
As of the current day, the major product categories on Amazon Germany include smart home speakers, tablets and e-readers, books, movies, computers and electronics, furniture, pet supplies, beauty, grocery, office supplies and stationery, clothing, sporting goods and jewellery. When it comes to payment methods, Amazon Germany supports a wide range of options – from major debit and credit cards to Amazon Gift Cards.
What is Amazon Germany’s Cancellation Policy
Amazon Germany allows its customers to cancel any order within 30 minutes from the moment it was placed. Once the 30-minute window elapses, customers can still submit a cancellation request, but there is no guarantee that the order will be cancelled since it will enter the shipping process.
After the successful cancellation of the order, your refund will be processed. It will take up to a maximum of 14 business days for the refund to be processed from Amazon Germany and will take another 7 business days (maximum time limit) to be reflected in your account. Also, refunds will be issued to your original payment method that was used when placing the order.
1. How to Cancel Amazon.de Order on Web
If you want to cancel your Amazon Germany online and thereby get a refund, then follow the below-mentioned steps.
- To start things off, head over to the official website of Amazon Germany here.
- Proceed to first sign in to the account that you had used to place the order. You have to enter your registered email address or phone number, along with your password.
- Once logged in, head over to your ‘Returns & Orders’ section. From there, look for the order you want to cancel and then click on ‘Order Details’.
- Under ‘Order Details’, you have an option to ‘Cancel Order’. Proceed to click on the same and then select/check the product(s) you want to cancel. Once selected, you have to choose a reason for your cancellation, which is optional. Do note that if the product(s) is sold by a third-party seller, then you will not have the option to cancel single items. In that case, you have to cancel the entire order.
- Finally, hit ‘Cancel’ and your order will be cancelled. A confirmation message will also be sent to your registered email address along with the refund details.
2. How to Cancel Amazon.de Order via Support
If you want to cancel your Amazon Germany order via customer care and ultimately obtain your refund, then be sure to carry out the subsequent steps.
- Begin the cancellation process by first visiting the official Amazon Germany website.
- After logging into the account that you used to place the order, head over to your ‘My Account’ details. A new web page will open, where you have to scroll down to the bottom of the screen and select ‘Need More Help > Contact Us’.
- From there you can either contact Amazon customer care either via online chat or phone. Whichever option you decide to choose, you will be connected to a live Amazon agent, where you have to ask the agent to cancel your order by providing your order ID number.
- The Amazon customer care representative may ask you the reason for your cancellation and then will proceed to cancel the order.
- Once your order is cancelled, you will receive a confirmation message on your registered email address along with the refund details as well.
3. How to Cancel Amazon.de Order After Delivery
If you are not able to cancel your order online or via customer care, then you have to follow the below-mentioned steps to perform the same.
- First, allow your order to get delivered to your doorstep.
- Once the order has been delivered, sign in to your Amazon account and head over to your orders section.
- Select the order you wish to return and then click on the ‘Return or Replace Items’ option. From there you have to choose the product(s) you want to return. Additionally, you also have to choose a reason for your return. Finally, hit ‘Continue’ or ‘Submit Return Request’.
- The order pickup process will begin and once your returned order reaches Amazon’s warehouse, a refund will be initiated.
- A confirmation message will also be sent to your registered email address detailing the product(s) that you have returned along with the refund details.
