How to book a repair with Oppo Indonesia (3 ways)

Oppo’s journey into the smartphone industry began in a very unconventional way. Founded in 2004, the company kicked off its business by selling MP3 players and DVD players. However, four years down the line, the goal was clear as Oppo launched its first feature phone, which became a major success in China, and it quickly added to its growth momentum.

Being a Chinese electronics company at heart and overseen by the BBK Group, Oppo continued to grow rapidly in the following years, releasing a slew of feature phones and smartphones for consumers at large. Such rapid growth allowed the company to become the largest smartphone manufacturer in China by 2016, and since then it has expanded its operations across 60 countries worldwide, including Indonesia. Also, as of 2023, Oppo held a global smartphone market share of 10.2 per cent.

Oppo smartphones are widely renowned for their camera technologies, allowing users to click pictures in the best possible manner. The company has also been a pioneer in pushing new technological innovations such as foldable displays, 5G connectivity, under-display fingerprint scanners, and a robust software user experience via ColorOS, which is one of the most popular Android skins currently. As a result, some of its popular smartphone models include the Find N2 Flip, Find X5 Pro 5G, Find X3 Pro, Reno 10 Pro+ 5G, Reno 10 Pro 5G, and Reno 10 5G.

If you own an Oppo device that requires a major repair in Indonesia – either on the hardware or software side – then feel free to go through our extensive step-by-step guide to book your repair appointment so that you can start using your loved device again without any major delay.

How to Book a Repair on the Phone?

If you are planning to book your repair over the phone, then be sure to follow the recommended steps mentioned below.

1. Start the booking process by first calling Oppo’s customer support hotline at 00180332160208. If you are a Oppo Premium Service user, then you can call 00180332160188. Phone lines are open from Monday to Sunday, between 9 AM and 6 PM.
2. Navigate through the on-call options and proceed to speak to a customer care executive.
3. Once a customer care representative connects to your call, ask for a repair booking appointment and provide your device’s serial number and IMEI number. Then explain the issue that you are facing with your device.
4. The agent will verify your device’s warranty status and then ask for your name, address, and phone number so that a repair appointment can be booked at your nearest service centre. Also, do not forget to state your preferred date and time slot for your booking.
5. After the successful booking of your repair appointment, a confirmation message will be sent to your phone number.

How to Book a Repair Online?

Oppo Indonesia offers a shuttle repair service for devices that are within or without warranty. Each Oppo account or phone number can opt for up to a maximum of three shuttle repairs a year, and this repair service is only available for smartphones and other smart hardware products (not for smartphone accessories). To book your shuttle repair service today, follow the steps provided below.

1. First, you need to head over to the official website here.
2. On the landing page, click on Start,” and you will be redirected to sign in to your Oppo account. If you do not have an Oppo account, then you will be required to create one.
3. After signing into your account, proceed to fill out the shuttle repair service form. These include your name, address, device make and model, device serial and IMEI number, device warranty, the issue you are facing with your device, preferred service centre, etc.
4. Once done, a repair booking will be registered in your name, and a confirmation message will be sent to your phone number/email address.
5. Lastly, before sending your device for repair, ensure that you backup your data. Also, make sure you include your proof of purchase if your device is under warranty. To know the prices of spare parts for devices out of warranty, visit here.

Please note that Oppo will bear the cost of sending the product to the service centre until it is sent back to the customer. And the customer service personnel will contact you within 1-3 days after receiving your device. Finally, you can check your device’s repair status here.

How to Locate Nearest Service Center?

If you are looking to walk into your nearest Oppo service centre without any prior appointment, then you can follow the steps outlined below for a seamless experience.

1. Begin your search for the nearest Oppo service centre by visiting the official website here.
2. Select your preferred city and the online system will suggest relevant service centres near you.
3. Note down the credentials of the service centre that you want to visit, such as the address and the working hours.
4. Once done, head over there with your non-working Oppo device. Also, do not forget to carry your proof of purchase if your device is still under warranty.
5. At the service centre, simply hand over your device to the certified technicians and wait for your device to get repaired (either on the same day or on a different date).

Types Of Repair

Oppo Indonesia offers a wide range of repair options for their devices, and some of the notable ones have been listed below.

Screen Repair: Display replacement is usually the most common type of repair and is completed within a very short span of time. If your device’s screen is shattered, cracked, or damaged, then you have no other option but to just replace it.

Battery Repair: If your Oppo device is more than two to three years old, chances are that its battery life is on a downward spiral. Moments like these are when you need to replace your battery with a new one. Battery repairs are usually very affordable.

Motherboard Repair: If your Oppo smartphone is not turning on or experiencing boot-loop issues, then most likely its motherboard has been damaged. The motherboard houses all the critical components of a smartphone, including the processor, which means any malfunction can render the device useless. Motherboard repairs are usually the costliest repairs out there.

Speaker Repair: Over time, smartphone speakers lose their prowess, ultimately sounding less sharp and muffled. If you feel that your device’s speakers have become unusable, especially for calls and media consumption, then a replacement is necessary.

Apart from the above-mentioned repairs, you can also sort out any trivial issues with your Oppo device simply by downloading your device manual from the official website here. Lastly, always make sure to keep your device’s warranty status under check, as doing so can help you save on any emergency device repair costs (provided you present the proof of purchase).