Moose Mobile is an Australian MVNO (Mobile Virtual Network Operator) that offers SIM-only plans via the Optus network. Officially launched in 2017, Moose Mobile is well-known for its competitive prices, flexible plans, and excellent customer service.
With Moose Mobile, you can expect to enjoy a wide variety of plans that can suit your requirements – from basic ones that provide just enough data to higher-tier ones with unlimited data. Plus, all mobile plans on the Moose Mobile network come with unlimited SMS (Short Messaging Service) and call facilities within Australia. Additionally, you also get access to basic features such as data roaming and international calling.
Since Moose Mobile runs on Optus’ 4G network, you can expect 99.3 per cent availability and around 94 per cent overall 4G coverage (according to Open Signal), thereby allowing seamless connectivity even in rural areas. And the good news is – if you are not willing to sign up for the company’s 12-month contract options – you can still avail of the no-contract mobile plans as well.
Thus, there is no denying that Moose Mobile offers fantastic value for the money you spend. However, one of the major downsides to using an MVNO like Moose Mobile is that you do not get access to all the features and perks that native customers on Optus’ network can avail of. These include no 5G coverage and no unlimited data, which can be a huge bummer if your mobile data usage per month is on the high side.
In addition to that, only the highest mobile plan tier on Moose Mobile offers the facility for international calling, which means that you are likely not to get access to something as basic as calling your loved ones overseas. Having said that, if you feel that your budget and needs allow for a better mobile network service provider to switch to, then the below-mentioned recommendations can prove to be helpful.
What is Moose Mobile’s Cancellation Terms?
Moose Mobile allows its customers to cancel their service at any time, provided they are on a month-to-month plan. However, if you are on a contract or have used services in excess of what your month-to-month plan entails during your billing period, then you will incur additional charges. Also, when you cancel your service, you will lose your unused monthly allowance. Thus, it is recommended that you always request cancellation or deactivation towards the end of your current billing cycle.
Cancellation fees for contract-based mobile plans will depend on how many months are left to be served in your contract. For instance, if you are under a 12-month contract and you have only completed 3 months, then you have to pay an early termination fee for the remaining 9 months.
Moose Mobile also allows its customers to transfer their phone numbers to a different service provider if the need arises. However, to do that, it is suggested that customers first contact their new provider so that the transfer process may start while their Moose Mobile account is still active. Once the transfer is completed, your account will be automatically closed and a final bill will be sent to you.
Steps to Cancel or Deactivate Moose Mobile Number
If you have made up your mind to deactivate your Moose Mobile number, then you can do so by following the steps mentioned below.
Cancelling via Phone
- Kickstart the cancellation process by first calling Moose Mobile’s customer service department at (07) 3193 9400. Phone lines are open from 9 AM to 9 PM on weekdays and 10 AM to 6 PM on weekends.
- Navigate through the on-call menus and select the option to talk to a customer care representative.
- Once a live agent connects to your call, provide your mobile number and relevant account information, such as your name, address, and registered email ID. After that, ask for cancellation.
- The customer care agent might ask you to state the reason for your cancellation, after which your cancellation request will be registered. Upon receiving your cancellation request, a final bill with the due amount (if any) will be sent to you.
- Once you settle your billed amount, your number will be deactivated.
Cancelling via Web Support
- Begin the cancellation procedure by first raising a ticket on the official website here.
- On the contact us form, provide your full name, phone number, email address, and message. Provide full details as to the problems you are facing and why you want to deactivate your number.
- Once done, click on “Send Message” and wait for a response from the customer support team within the next 48 hours.
- After your cancellation request is registered, you will receive a final bill.
- Upon settlement of your final bill, your Moose Mobile number will be deactivated.
