When internet portals were taking the world by storm, eBay became one of the first success stories, so much so that it was synonymous with e-commerce retail. One could not think of online shopping without thinking of eBay. Established in the year 1995, eBay initially was an auction-based website that connected sellers to buyers. Sellers could display their items on the portal against a certain fee, and the buyers would place bids against the item, and as it happens in most of the auctions, the highest bidder would be able to buy the item for the bid price. However, as the e-commerce retailers evolved, eBay also introduced a “buy it now” option for the listed items. eBay is currently a multinational corporation and is operational in about 32 countries.
In the second quarter of the year 2020, eBay had 182 million active buyers around the world. eBay is more than a retailer because of the very nature of listings on the website. For example, in the year 2016, a Giga yacht was sold on the website, which was bought by a Russian billionaire, for a whopping 170 million dollars. eBay has a very loyal customer base mostly because of eBay’s exemplary customer service. Considering the size of eBay, customers do face slight inconveniences now and then. The most frustrating experience can be a seller canceling your order or you land up into the seller-created shipping issues. A customer can easily report a seller for issues related to shipping and cancellation by taking the following courses of action:
Report them via the website
This is an easy one. Go to ebay.com and log in to your account. Go to the help center. In this section of the website, you will find a host of options to select from. Click on the “buying” option, and under it, go to ‘working with sellers’ hyperlink. You will get a host of options, to report various issues. Select the issue that best describes your situation. Any seller related issue will take you to a button titled “report a seller”. Click on the button, and you will be able to view all your previous purchases from the website. Select the purchase you wish to report the seller against. An option will allow you to report the cancellation or excess shipping charges by leaving detailed feedback. You will also be able to rate the seller according to the service rendered. Please note that your claim or report must fall into the non-performance criteria set by eBay. It must be noted that if a seller cancels the order, he or she does get an automatic ‘defect’ from eBay, which leads to lower ratings. Too many defects can become a serious concern for the seller as the defects reflect non-performance.
Talk to eBay
If you wish to take an issue up with eBay, you will be required to log in to the website. Go to the help and contact section of the website. At the bottom of this page, you will find a “contact us” option. Click on it and select the option pertaining to your issue. After finally arriving at the solution page, scroll to the bottom, and click on the ‘chat with us’ option. This option will allow you to write a brief description of the issue that you are facing. Click on ‘start chat’, and you are good to go.
