IndiaMART, is the biggest online directory for small and large-scale enterprises, and enables business vendors and suppliers to sell their products to buyers across the globe. For a substantial subscription fee, IndiaMART lists the products of the suppliers on its online inventory, and does not provide logistic solutions to buyers. The shipping and product delivery solely depend on the seller, and the buyer is guaranteed a secure payment link through IndiaMART with 100% buyer protection. With over 25 million product listings, Indiamart offers a wide range of B2B services, through its online web portal from its paid suppliers and free suppliers.
With IndiaMART app, buyers can connect with millions of verified suppliers, search catalogues of various product listings for business requirements, send enquiries, post requirements, compare quotes from multiple suppliers to get the best price, secure payment with IndiaMART, search for sellers in your area, access product information, chat live to discuss, negotiate and buy from verified sellers. For sellers, IndiaMART app connects potential customers, access to review and respond to enquiries, receive payments through pay with IndiaMART, generate leads for sales, instant notifications of product requirements, facilitate on-the-go-deals, and enquiry chat for better communication.
For refund/cancellation, visit the link here to register and file a complaint with IndiaMART, or call on IndiaMART Helpdesk at 096-9696-9696 or send an email to [email protected]. To claim a refund, email the customer care with supplier’s name, suppliers contact details, suppliers catalog link, payment invoice and your contact details, and alternatively, a buyer can claim refund by e-mailing at [email protected] and provide a clear description for refund request with attached evidence. To cancel/post/update orders, visit Buyer Dashboard, and under the manage requirements tab, click on delete option to cancel.
For refund claims, visit the official Twitter handle of IndiaMART, and also on Facebook page. Send a private message over Twitter or tweet under the posts, with relevant details of the supplier, product description, and order ID, and the concerned team handling customer grievances would address the issue. If found valid under IndiaMART regulatory policies, the refund process would be initiated, and credited to the account in 5-10 bank working days. On Facebook, contact IndiaMART team through the messenger, with details and valid proof, and based on verification with the seller, the refundable amount will be transferred to the account.
Alternatively, online consumer tools like Resolver provide quick assistance for refund claims with IndiaMart. To register, visit resolver.in and create an account to file a complaint, and to get started. Select the concerned issue refund and returns, click on the refund request refused, and state your complaint to complete the form with as many details as possible. A complaint email is generated, which you can edit and send it directly to customer services for resolution. All responses from the company will be via the registered email ID of your Resolver account, and refund processed will be credited to the account, after verification within 7-10 working days.