Ikea is a Swedish multinational furniture retailer, well-known for its modern yet affordable home furnishing goods. Being one of the largest furniture retailers internationally, the company has more than 433 stores across 52 different countries.
The first Ikea store in the UK (United Kingdom) was launched in 1987 in Warrington. Since then, the company has truly revolutionised the way English citizens purchase furniture. Ikea UK focuses on selling flat-pack furniture items that can easily be assembled at home by the customer, thereby saving on transportation costs and making the entire process convenient for avid shoppers.
Ikea stores in the UK offer a unique shopping experience through their elaborately furnished and well-designed showrooms so that customers can easily visualize what their home interiors could look like after buying the furniture. Apart from furniture, Ikea UK also sells kitchen utensils, bedding, and lighting equipment. Additionally, customers who are visiting the Ikea UK retail locations can also taste their delicious hot dogs, meatballs, and salmon, courtesy of their in-house restaurants.
It should be noted that Ikea UK is also committed to environmental sustainability, having set a target of becoming 100 per cent climate positive by 2030. Such is the reason why the company has introduced multiple sustainable products in their marketing portfolio, such as LED lighting equipment, bamboo furniture, and water-saving taps.
If shopping online, the supported payment methods for Ikea UK’s website include debit and credit cards from all major vendors (Visa, MasterCard, Visa Electron, Maestro, and American Express), Ikea gift cards, Apple Pay, PayPal, Ikea Business Payment Cards, and Ikea Financial Services.
What is Ikea UK’s Cancellation and Refund Policy?
Ikea UK allows its customers to cancel any order online before it has entered the processing or shipping stage. Once your order has reached the processing stage, online cancellation will not be possible, and cancellation should be carried out by calling the customer care line. Additionally, customers can also refuse acceptance during the time of delivery, which will also amount to an order cancellation.
However, if the ordered items have been delivered to you and you want to cancel them and get a refund, you can do so within 14 days after the delivery date. In such cases, a full refund will be provided along with the basic delivery charge.
Lastly, refunds are credited back to the original payment method within 14 days after the date of cancellation.
How to Cancel Order and Get Refund Online?
If you are planning to cancel your Ikea UK order online, then follow the below-mentioned steps judiciously.
- Begin your journey by first visiting the official website, where you will be able to track and manage your order.
- On the landing page, you will be required to enter your order number along with the registered email address that was used to place the order. Once done, click on “Look Up Order”.
- The online system will then show you the details about your order, and from there you can proceed to cancel it.
- Once you have successfully cancelled your order, you will receive a confirmation message at your registered email address along with the refund details.
How to Cancel Order and Get Refund via Phone?
If you are unable to cancel your order online, then you can always get in touch with the Ikea UK customer care team via phone. To do that, follow the steps outlined below.
- Start by first calling customer care at 020 3645 0000. Phone lines are open Monday through Saturday from 7 AM to 8 PM, while on Sunday the timing is between 7 AM and 7 PM.
- Once a customer service executive connects to your call, proceed to provide your order number and your registered email address. Once done, ask for cancellation.
- After verifying your order details, the customer service executive will cancel your order.
- Additionally, a confirmation message regarding the cancellation will be sent to your registered email address.
How to Cancel Order and Get Refund at Store?
If your order has already been delivered but you still want to cancel it and get a refund, then you can do so by following the suggested steps mentioned below.
- Visit the Ikea UK store locator here to find a nearby store where you can return the goods.
- Once you have selected your preferred store, head over there with your delivered Ikea goods. All the items should be returned in full and resalable condition; otherwise, you will not receive your full refund. Ensure that you keep the original packaging of the items. Additionally, you can also decide to return the ordered items in full or in part.
- Apart from returning the delivered goods, you also need to present the order confirmation email, the delivery receipt, and the payment card that was used to pay for the order.
- Once all the goods are verified and returned, you will receive a confirmation message to your email address along with the refund details.
