Guide to share complaint with Manipal Hospitals, Bangalore

The roots of Manipal Hospitals trace back to the visionary Dr. T.M.A. Pai, who was responsible for establishing the Kasturba Medical College in Manipal, Karnataka. Laying the foundation for the Manipal Education and Medical Group (MEMG), its first branch was inaugurated in 1991, with a stellar 650-bed facility and state-of-the-art infrastructure. Over time, more branches popped up across the silicon city Bengaluru, dedicated to providing comprehensive medical services to patients for more than three decades.

At Manipal Hospitals in Bangalore, patients get access to a wide range of medical care along with specialized services in various domains, that include cancer, human nervous system, and heart. Additionally, the combined competence of skilled professionals and advanced medical equipment, lead to profound results that in no shape or form lesser than any other top medical institutions in India. And the presence of key departments, such as cardiology, oncology, neurology, orthopedics, gastroenterology, nephrology, urology, pediatrics, and general medicine, make it a little easier for ailing patients to quickly receive treatments.

Having said that, instances of dissatisfaction are a rarity across Manipal Hospitals, and if you have been unfortunate enough to be at the receiving end of such displeasure, then our in-depth guide should come in handy.

Simple Ways to Register Your Complaint

There are a slew of ways through which you can let your grievances be heard by the correct authorities, who are handling day-to-day operations at Manipal Hospitals, Bangalore. From facing difficulties in getting access to medical assistance or experiencing rash behavior or carelessness at the hospital, you can bet your bottom-dollar that your complaint will be taken seriously.

To register a complaint today, follow any one of the below-mentioned processes judiciously.

Registering Complaint Online

1. First, you need to head over to the official ‘Contact Us’ page.
2. On the landing page, you will be provided with a web form that you need to fill out.
3. Proceed to provide your name (or patient’s name), mobile number, and email address. Then, select the location of Manipal Hospitals for which you are registering the complaint. Keep in mind that there are multiple Manipal Hospital branches in Bangalore, so choose properly.
4. After that, state your complaint or feedback in the given box. Ensure to include every last detail and do not forget to maintain a professional tone. Once done, click on ‘Send Message’ and your complaint/feedback will be submitted instantaneously.

Registering Complaint Over the Phone

1. The primary step involves giving a phone call at 020 6813 8888. Phone lines are available round the clock.
2. Select the appropriate on-call options so that your call gets forwarded to the correct customer care department, where you can submit your complaints/grievances.
3. As soon as a customer care representative connects to your call session, state that you want to register a complaint, and then provide your name (or patient’s name), contact details, and the location of the Manipal Hospital in Bangalore for which you are submitting the complaint.
4. Next, proceed to describe the issue you faced at the hospital. Mention the name of the department and/or doctor(s) associated with the same, or the name of the staff member(s). Also, do not forget to ask for a viable solution for the inconvenience caused.

After gathering all the necessary information, the customer care agent will then register your complaint and will let you know the estimated date within which you can expect a resolution.

Registering Complaint via Email

1. Begin your journey by first drafting an email message from your desired email ID.
2. In the email subject line, properly state whether you are submitting feedback or a complaint.
3. After that, in the email body, provide your name (or patient’s name), along with your residential address and contact details. After that, mention the name and location of the Manipal Hospital branch for which you are submitting the complaint, and then start describing the problem you faced. Remember that you can also provide proof in terms of documents and photos via email attachments.
4. Once done, send the email to the following address: info@manipalhospitals.com.

After that, wait for an official reply from the customer support. In any case you do not receive a reply, do not hesitate to do a follow-up.

Where is the Head Office

If you are planning to make a physical visit to Manipal Hospitals in Bangalore, it is crucial that you learn the address of the head office, which is located at The Annexe, #98/2, Rustom Bagh, Off HAL Airport Road, Bengaluru – 560017.

Before paying a visit, remember to always book an appointment – whether for medical reasons or official causes – so that your issue could be tended to as quickly as possible.

How to Book an Appointment

Manipal Hospitals in Bangalore allow their patients to book appointments seamlessly over the phone at any time of the day. If you have a medical emergency or just need to perform a regular check-up with the doctor of your choice, be sure to follow the recommended steps below to register an appointment right away.

1. Start by first making a phone call at the official appointment helpline number, which is 1800 102 5555. Phone lines are available round the clock.
2. Wait for your call to be attended by a hospital representative, and when that happens, state that you want to book an appointment for a physical visit.
3. Provide the name of the patient along with his or her age and gender, and state the department and the doctor for whom you are booking the appointment. If you are not sure of the department or the doctor, then you can describe the illness faced by the patient, and the representative will register your name under the rightful authority.
4. Proceed to state your preferred date and time for visit (subject to availability), and once you have done that, your appointment will be registered right away.
5. After successful registration of your appointment, a confirmation will be provided to you by the representative over the phone.

Alternatively, you can also download the official ‘Manipal Hospitals’ app from either the Google Play Store or Apple App Store and book your appointment from the comfort of your smartphone.