Currys or Currys PLC is a British electrical retailer and repairer, primarily operating in the United Kingdom and the Republic of Ireland. The company largely sells and repairs home electronics and appliances and is currently headquartered in London, United Kingdom. Currys was initially founded as a bicycle-building business in 1884 by Henry Curry. However, by 1927, the company diversified its business and started selling toys, gramophones and radios as well.
In 1984, the company was acquired by Dixons Retail, thereby merging the assets of both companies, and the ‘Currys’ brand was used universally for all outlets of the combined company. By 2001, the company launched its online shopping website known as ‘Currys.co.uk’ and since then there has been no turning back for the firm. Currys continues to sell its products through its retail presence, but its primary business happens online through its official shopping portal.
As of today, the major product categories on Currys include home appliances, computing devices, gaming peripherals and accessories, camera gear, mobile phones, smart tech equipment, and home and outdoor supplies. Additionally, when you decide to pay online there is support for a wide range of payment options including credit and debit cards from major vendors such as Visa, MasterCard, American Express and Maestro, along with PayPal.
What is the Order Cancellation Policy
If you want to cancel an order from Currys that you had purchased online and have not received yet, then you can do so by contacting the customer care. The support team can be contacted either by performing an online chat session or by filling up a cancellation request form.
Additionally, you can also cancel your order by refusing acceptance during the delivery process. Lastly, if you want to cancel a mobile phone order that you had placed online, then you need to contact the customer service team via telephone at 0344 561 0000. Office hours are between 8 AM and 8 PM during weekdays, 8 AM to 6 PM on Saturday and 9 AM to 6 PM on Sunday.
Refunds are made to the original payment source that was utilised at the time of placing the order. Usually, refunds are processed within 14 days of cancelling or returning your order. If you have not received your refund even after 14 days, then you should contact the Currys customer service team.
How to Cancel and Get Refund via Chat
To cancel your Currys order and get a refund for the same via online chat, follow the recommended steps below.
- First, you have to initiate a new web chat session with the Currys customer service team here.
- You will be greeted with an online virtual assistant that is available round the clock. Ask the virtual assistant to connect you to a live customer care representative. The customer service team is available via chat from Monday to Sunday, from 7 AM to midnight.
- Once you are connected to a live agent, provide the agent with your order number and then ask for cancellation.
- After your order is successfully cancelled, you will receive a confirmation message on your registered email along with the refund details.
How to Cancel and Get Refund via Web Form
If you want to cancel your Currys order and get a refund for the same by filling up an online form, then be sure to follow the below-mentioned steps.
- To start the cancellation process, visit the order cancellation form web page here.
- Select ‘Online’ from the mode of purchase and then fill up the required details on the form. These include the order number, email address (which was used to place the order), phone number, first name and surname as appears on your order along with a confirmation on whether you are cancelling a mobile phone/network contract order. Additionally, you also have to select whether you want to cancel all the items from your order as well as the reason for cancellation.
- After you have filled up the form, proceed to submit the same.
- Once your cancellation request is approved, you will receive a confirmation message on your registered email address along with your refund information.
How to Cancel and Get Refund on Phone
If you want to cancel and get a refund for your Currys order simply by calling the customer care team, then follow the suggested steps below.
- Begin the cancellation process by calling the Currys customer service team at 0344 561 0000.
- Navigate through the IVR (Interactive Voice Response) menus and proceed to connect to a live customer service agent.
- Once connected to a live agent, provide your order number and ask for cancellation. You also may have to provide any additional information for identity verification. After your identity is verified, your cancellation request will be accepted.
- Once your order is cancelled, you will receive a confirmation message on your registered email address. The relevant refund details will also be shared afterwards.
