Guide to close CIMB bank account in Malaysia

Headquartered in Kuala Lumpur, Malaysia, the CIMB Group is one of the largest institutions in the Southeast Asian financial landscape. The roots of the organization trace back to 1924, with the establishment of Bian Chiang Bank. However, in 2006, the bank merged with another entity, known as Ban Hin Lee Bank, forming the current CIMB Group Holdings Berhad.

CIMB’s vast network of over a thousand branches spreads across the Southeast Asian region, offering a comprehensive suite of financial products and services. These include online banking services via CIMB Clicks, mobile banking, fund transfer and bill payment services, investment options such as stockbroking services, and insurance products.

In addition to products for individual consumers, the bank’s wholesale division caters to corporate clients through its investment banking arm through mergers, acquisitions, and capital-raising activities. CIMB also provides financial risk management solutions and traditional corporate banking services like loans, cash management, and trade finance solutions to its corporate clients. It should also be known that CIMB continuously tries to innovate and enhance its offerings, such as by exploring fintech solutions and digitalization initiatives to streamline processes and provide a superior customer experience.

Having said that, CIMB has been criticized for its lack of transparency, as multiple customers have complained about their bank accounts getting closed without prior warnings. Also, their bank service charges are on the higher side compared to other banking institutions in Malaysia. If any of the aforementioned issues bother you and you want to severe any ties with the company, then our thorough guide should help you in completing your objective.

How to Close Your Bank Account

CIMB Malaysia states that individuals who are looking to close their accounts (either single or joint account holders) must contact bank customer support either over the phone or in person by visiting a branch and provide their consent in writing, as well as present their bank passbooks during closure.

After registering the account closure request, the account holder(s) must also withdraw the entire balance present or remaining in their account(s). Only after that will the account be considered closed. However, keep in mind that if you close your bank account within six months of opening, then the applicable service charge will be payable.

To start the account closure journey, follow the below-mentioned processes closely.

How to Close Account by Contacting CIMB Consumer Contact Center

1. Start by first making a call to CIMB customer support at +603 6204 7788. Phone lines are open 24×7.
2. Select the appropriate option to speak to a customer care executive so that you can register an account closure request. Also, ensure that you have your bank and identity details ready for verification.
3. Once an agent connects to your call, state that you want to close your account, and afterwards provide all your banking details to prove your identity. After completing the identification process, state the reason for closure and let the representative know how you will withdraw any remaining balance in your account.
4. After confirming your decision, customer support will register your request and will also let you know whether you have any pending dues related to your bank account.
5. Once everything is settled, you will be provided with a reference number for your account closure request. And after successful closure, you will receive a confirmation message on your registered phone number and/or email ID.

How to Close Account by Visiting a CIMB Branch

1. Begin by first locating a nearby CIMB branch through the official website.
2. Select your region, and based on the filter options chosen by you, the website will showcase the branches situated at your disposal.
3. Once you locate your preferred branch location, head over there with your identification documents as well as your banking documents (passbook, cheque book, statements, and debit/credit cards).
4. At the branch, meet up with a customer support representative and ask for assistance regarding the closure of your account. You will be provided with an account closure form that you need to fill out, provide your consent for closure in writing, and also attach the necessary supporting documents.
5. After submitting the account closure form, you will be required to hand over the issued debit/credit cards as well as your account cheque book. Also, you will need to state how you are planning to extract any remaining balance left in your account.

Once you complete all the necessary formalities, your closure request will be registered, and upon completion of the account closure process, you will receive a confirmation message on your registered phone number and/or email address.

Have a Complaint?

As a loyal CIMB customer, if you have been unsatisfied with the products and/or services of the institution and want to let the company’s customer support center know about the same, then you can proceed to fill out the feedback form here.

In addition to that, you can also send an email to the support team at the following ID: [email protected].