Grand Theft Auto V: Have a complaint? Here is what to do

What began as a small start-up in the 1990s evolved into something extraordinary, creating benchmarks one after the other and entertaining fans for multiple generations. The immense popularity of Rockstar Games and its capability as a video-game studio quickly came to light in the early 2000s, when the company launched the third iteration of its Grand Theft Auto series, known as GTA III.

GTA III had set the benchmark as to what a 3D open-world, action-adventure game should look like, and the studio followed with successive blockbusters such as GTA Vice City and GTA San Andreas. After a small stint with GTA spin-off titles on handheld consoles such as the PSP (PlayStation Portable) and the Nintendo DS, Rockstar Games laid out the big guns with their 2008 smash hit, Grand Theft Auto IV. GTA IV was a revolutionary entry – not only for its graphics and gameplay – but also for its darker and convoluted story line. Naturally, people were excited to see what the studio could do with the next iteration, and boy did they deliver. Grand Theft Auto V was initially launched on the PlayStation 3 and Xbox 360 in 2013, shattering all sales records and earning $1 billion in its first three days. The three-protagonist-led story line for the game was a radical addition, and its online multiplayer, GTA Online, is still played to this day.

While GTA 5 may be the second-best-selling video game of all time, that surely does not discount it from criticism. Fans have been wanting a new GTA game for the longest time, and GTA Online still suffers from blatant cheaters roaming freely. If you play GTA 5 on a regular basis and want to share your feedback with the developers, then our insightful guide can be of help

How to Submit Ticket For Complaints

There are numerous ways through which you can get in touch with Rockstar Games to express your disdain for Grand Theft Auto V. If you are looking to provide feedback/suggestions/complaints regarding Grand Theft Auto V and Grand Theft Auto Online, then you can do so here. On the other hand, if you are facing a specific type of technical issue that you are trying to solve or report, then you need to visit here.

The following are some properly explained steps that you can follow to complete either one or both of the aforementioned actions seamlessly.

1. Start the process by first heading over either to the GTA V/GTA Online feedback section or the support portal here.
2. When submitting feedback/suggestion, you need to first select the game mechanics related to which you are providing the feedback. For instance, if you want to provide feedback regarding menus and the user interface of the game, then select ‘Menus & UI’.
3. After that, select the relevant sub-options that specify your feedback closely, and you will then be asked to sign in to your Rockstar Games account. Once signed in, you will be able to complete the feedback submission process and let your voice be heard by the developers.
4. Alternatively, if you are looking to report a technical issue, then you need to first select the problem you are facing. For example, if your problem pertains to GTA+ membership, choose the ‘GTA+ Membership’ option.
5. You will then be asked a couple of related questions, such as the platform on which you are facing the issue, and after that, you will be required to sign in to your Rockstar Games account to complete the report submission procedure.
6. Once done, wait for an official reply from the developers in due time.

How to Get Out of Bans and Suspensions

Rockstar Games states that any in-game ban or suspension will restrict your access to the multiplayer component of Grand Theft Auto V only, which is Grand Theft Auto Online. That means you can still play the game in single-player mode.

There are several factors for which your GTA Online account can be banned or suspended, such as manipulating protected game data and/or code, exploiting and/or abusing game mechanics, interfering with the gameplay experience of other players, and so on. Such actions may lead you to receive either a temporary restriction from accessing the game or a permanent one, based on the severity of the infraction.

Once you receive a suspension or ban, your character(s) in GTA Online, along with any associated progress, will be reset. And you will be able to access the game again once the ban/suspension phase expires. So, if you want to appeal a ban or suspension that has been mistakenly provided, you can do so via the below-mentioned steps.

1. First, head over to the official website.
2. On the landing page, select ‘Account Appeals > Regarding My Account’ and then select ‘Bans & Suspensions’. After that select the platform on which you were banned/suspended and then you will be asked to sign in to your Rockstar Games account.
3. Once logged in, submit your appeal properly by providing all the necessary information and evidence, and after that, wait for an official response from the company’s customer support.

How to Manage Payment Options

Grand Theft Auto Online has an in-game currency, known as ‘Shark Cards’, that allows you to immediately increase your in-game GTA$ balance, which can then be used to purchase in-game items such as weapons, vehicles, clothes, etc.

Based on the platform you are using, you can modify your payment method by following the suggested steps below.

1. Begin by first launching Grand Theft Auto V from the platform of your choice (Microsoft Windows, PlayStation, or Xbox).
2. Once launched, hop into GTA Online, and from the freemode session, open the GTA Online menu by pressing ‘START’ (on consoles) or ‘ESC’ (on PC). From there, select your preferred Shark Card option.
3. After that, on the payment confirmation page, you will have the option to add a new payment method or edit/remove any previously saved payment method.

Based on your actions, the associated transaction will be completed simultaneously. Also, remember that there are no refunds for Shark Cards.