Being a staple in grocery shopping for decades, Jewel-Osco’s history dates back to the 19th century. It all started with the culmination of two retail giants – Jewel Tea Company, specializing in selling tea and other household items, and Osco Drug, focusing on drugstores and pharmacies. The merger of the two companies created the perfect recipe for success, and the company continued its rapid expansion throughout the Chicago metropolitan area, ultimately leading to the popularity that it enjoys today.
Jewel-Osco was one of the first retail chains to introduce self-checkout stations, online grocery shopping, and mobile payment options. Such advancements allowed for a more seamless and convenient shopping experience. Today, the company enjoys 45 per cent of the Chicago grocery market, has over 180 stores across the state, and employs more than 45,000 associates. Jewel-Osco also continues to focus on enhancing customer satisfaction through its ‘Jewel-Osco for U’ or ‘Just for U’ rewards program, where members are awarded for the purchases they make.
If you are interested in knowing more about the Jewel-Osco for U program, our comprehensive guide should help you get up to speed in no time.
Jewel-Osco For U Benefits
Jewel-Osco for U is a free-to-join loyalty program that focuses on providing customers with personalized deals, savings on digital coupons, rewards, and much more.
After you complete the sign-up process, you can start earning 1 point for every $1 you spend on groceries and qualifying pharmacy supplies, and 2 points for every $1 you spend on gift cards. Every 100 points you earn will be automatically converted to $1 off at your next checkout.
Apart from earning points and redeeming them, you will also enjoy exclusive member offers, access to more than 1,000 easy recipes for meal planning, annual birthday treats (up to $10 in value), free items every month (up to $10 in value), and discounts on pet medications and products.
How to Apply on Web or App
There are primarily two ways through which you can be a member of the Jewel-Osco for U rewards program – one by providing your 10-digit mobile phone number when you checkout at a store and the other by registering online (either through the web or via the official app on your smartphone). Also, keep in mind that even if you end up registering at a store, be sure to sign in to your account via the web or the app (at least once) to activate your account and start earning points.
To start the application process, follow the recommended steps mentioned below.
- Begin your journey by first heading over to the official website. Alternatively, you can download the Jewel-Osco app on your Android or Apple device.
- On the landing page, click on ‘Sign Me Up Free’ and you will be redirected to a new web page to fill out your information.
- Proceed to provide your full name, your primary phone number, and your preferred email address.
- Once done, click on ‘Continue’ and a verification code will be sent to your mobile phone number.
- Enter the verification code, and your account will be created instantaneously.
Keep in mind that multiple Jewel-Osco for U accounts can be linked within a household, and when such accounts are linked together, they will receive the same program offers.
How to Check Existing Points
The easiest way to keep track of the points that you are earning and spending for your Jewel-Osco for U account is by simply signing into your account (through the web or the official app) and exploring the rewards section. Also, it should be noted that unused points will expire within two calendar months (including the month that they are earned), so make sure you redeem your points before they are forfeited.
A more in-depth process has been explained in the steps mentioned below.
- First, you need to sign in to your account via the official website. On the other hand, you can also download the app on your smartphone (download links have been provided beforehand).
- Once signed in, head over to your ‘Rewards History’, under the rewards section of your account or profile.
- From there, you will be able to view the points earned, the amount of points that you have used, points that are reclaimed, and the overall points balance.
How to Claim Missing Points
If you have noticed any discrepancy in your Jewel-Osco for U account in relation to the amount of points that you were expected to receive based on your purchases, then it makes sense to contact the company’s customer support.
But, before you raise a complaint, it should be noted that eligible purchases will not include alcoholic beverages, automotive services, passes/licenses/tags, stamps, money orders, lottery/event tickets, gift certificates, phone cards, and fluid dairy items.
If your purchase(s) does not include any of the aforementioned items but still the requisite points have not been credited to your account, you can proceed to file a missing claim by following the recommended steps below.
- Start by visiting the Jewel-Osco ‘Contact Us’ page.
- Under ‘How Can We Help’, click on ‘Submit Request’. A new web page will open where you will need to fill out a web form.
- Select ‘Comments & Questions’ under inquiry type and then type in your registered phone number that is associated with your account and was used for the purchase.
- In the next step, state your full name, your preferred communication process, registered email ID, and residential address. Then, under ‘Topic’, select ‘Just for U’ and, in the comments box, state the problem you are facing in detail. Additionally, disclose the date on which the issue happened.
- After that, click on ‘Submit’ and your request will be registered. Now, all you have to do is wait for an official follow-up from the company’s customer support.
For any further queries, you can get in touch with the customer support at 1-877-258-2799.
