Fitbit is renowned for their cutting-edge smartwatches, and the Versa 4 is no different in that regard. With its elegant design and a plethora of advanced tracking capabilities, this sleek and feature-packed smartwatch is primarily designed to help achieve health and fitness goals.
Originally launched at the tail end of 2022, the Versa 4 boasts a modern, square-shaped design with a comfortable fit. And its lightweight construction ensures it will not be a burden during workouts or everyday wear. Fitbit has introduced a vibrant OLED display in the Versa 4, offering excellent visibility even in bright sunlight, ultimately making it easy to read notifications, track stats, and navigate the interface. Talking about the fitness tracking features, it comes with the usual heart rate monitoring capability as well as a built-in GPS system. Additionally, the smartwatch can also help with sleep tracking and stress management and features over 40 different exercising modes to suit your fitness regime.
The Versa 4 also offers decent battery life, allowing you to track your activities for multiple days on a single charge. However, if yours has not been up to speed lately and has been putting out inaccurate tracking numbers, then our extensive guide should help you sort out your woes effortlessly.
Steps to Repair Your Fitbit in the US or UK
Fitbit is currently owned by Google, which means that support and repair requests will be handled by Google themselves. But, before you decide to raise a repair request, remember that you need to keep your purchase proof or purchase invoice handy along with the device’s serial number – as both pieces of information will be required to complete the process.
To begin the registration process for your Versa 4 repair, follow the steps outlined below.
- First, you need to contact Fitbit customer support via phone, either in the United States at +1 877 623 4997 or in the United Kingdom at +448000265911. Phone lines are available around the clock.
- Select the appropriate options while on-call so that your call gets forwarded to a customer care executive.
- Once a customer care agent connects to your call session, let the person know that you would like to register a repair request for your Fitbit Versa 4 and then provide all the necessary details as required.
- Start by first providing your name, phone number, email ID, and residential address. Then you need to disclose the details of your device, such as the date of purchase, country of purchase, serial number, and the problem(s) you are currently facing.
- Once you provide all the information required to the customer care executive, your repair request will be registered, and the same will also be communicated to you via email.
After registering your request, you will be required to ship your Fitbit device via mail to the designated service center (the address will be provided by Fitbit customer care) for the repair process to be kicked off. Keep in mind to back up all your data prior to sending your device for repairs, as your data might be lost during the repair process.
Once the repair process is complete, your Fitbit Versa 4 will be shipped back to you, and you will also be contacted for any due payments (repairs done within the warranty period will attract no charge).
How to Check and Claim Warranty
Since Fitbit does not have a centralized system to check the warranty coverage of their devices, the company solely relies on the presentation of a purchase proof to conclude whether a device is covered under warranty. This means having your purchase invoice with you for the warranty claim process is crucial.
Every Fitbit device usually comes with a one-year warranty if purchased in the United States and a two-year warranty if purchased in the United Kingdom, including the EEA (European Economic Area). You can learn more about your device’s remaining warranty by consulting your purchase invoice, as the warranty period starts from the purchase date as mentioned in the invoice.
Fitbit’s warranty terms and conditions state that if any defect arises in your device within the warranty period, then your device will either be repaired or replaced with a new or refurbished unit, without any additional charge. However, the customer has to bear the shipping and handling costs (where applicable).
To start a warranty claim for your Versa 4, simply follow the repair registration steps described beforehand. And for more information on the warranty fineprint, visit here.
How to Download User Manual
If you want to troubleshoot any minor issues with your Fitbit Versa 4, or just need to know more about its various functions and features, then starting with the user manual should be your first step. To download or view the user guide, visit here.
On the landing page, select your device model (Versa 4), and then you will be redirected to a different website, where you will be able to download the user manual in PDF format.
