Touted as a one-of-a-kind smartwatch for kids, the Fitbit Ace LTE merges fitness fun for kids with peace of mind for parents. Designed to keep kids active with engaging features while allowing parents to stay connected and informed via calling, texting, and location sharing, this device is the perfect companion to enhance your child’s productivity and security.
The Ace LTE smartwatch uses a gamified approach to motivate kids using daily quests, activity-based games, and animated characters, making the process of staying active a fun adventure. And your child will earn rewards as they progress, keeping them engaged and moving throughout the day. Additionally, the Fitbit Ace LTE offers the ability to monitor your child’s activity data and help them develop healthy habits in the long run. In addition to that, the smartwatch is water-resistant and its battery can last up to 16 hours on a single charge, allowing kids to take it on their road trips or vacations.
Having said that, just like any other electronic device, the Fitbit Ace LTE can also sometimes malfunction or not work as advertised, and the ideal way to solve such an issue is to get in touch with Fitbit support. And to do that, we have conveniently described the processes that you should be following judiciously.
How to Repair Your Fitbit Ace LTE
Presently, Google owns Fitbit, which means all support queries or assistance must go through Google Support. Before you decide to raise a repair request, keep in mind that you need to present your purchase proof (or purchase invoice) as well as the device serial number – so ensure that you keep the aforementioned information ready with you.
Whether you are looking to repair your Fitbit Ace LTE in the United States or the United Kingdom, the following steps must be followed precisely for a straightforward experience.
- Begin the repair process by first getting in touch with Fitbit support via phone at +1 877 623 4997 in the United States and +448000265911 in the United Kingdom. Phone lines are open 24×7.
- While on call, select the appropriate IVR (Interactive Voice Response) options, so that your call gets forwarded to a customer care executive.
- Once a customer care agent connect to your call, state that you want to register a repair request for the Fitbit Ace LTE, and then proceed to provide all the relevant information as required.
- You will be required to first state your contact information, such as your name, email address, phone number, and residential address. After that, you need to disclose the details of your device, such as its serial number, purchase date (whether it is in warranty), and the issue(s) you are facing.
- Once you provide all the necessary information, the customer care executive will then register a repair request in your name, and the same will be communicated to you via email.
- After that, based on the directions of the customer support, you will be required to either ship your device to Fitbit or your device will be picked up from your doorstep. Make sure you back-up all your data from your Fitbit device, prior to sending it for repairs, as you may face data loss.
Once the repair process is completed, the device will be shipped back to you, and you will also be notified for any due payments (within warranty repairs will attract no charge).
How to Check and Claim Warranty
It should be known that Fitbit does not possess a centralized system to check the warranty coverage for their devices, which is why the company requires its users to furnish proof of purchase or purchase details during the warranty claim process.
Every Fitbit device typically comes with a one-year warranty from the purchase date and you can check the remaining warranty for your product by simply consulting your purchase invoice. However, if you are in the EEA (European Economic Area) and have purchased your device in that region, then the warranty period is two years from the date of purchase.
Fitbit explicitly states that if any defect arises in your device within the warranty period, then the company will either repair the device or replace the device with a new or refurbished one, without any additional charge. However, the customer have to bear the shipping and handling charges (wherever applicable).
To begin the warranty claim process, simply follow the repair process described beforehand, and you will be good to go. And for more information on the warranty terms and conditions, visit here.
How to Download User Manual
If you are looking to troubleshoot any minor inconveniences or simply want to learn more about your Fitbit Ace LTE smartwatch, then you can visit its official support page. Through the aforementioned website, you can learn the device’s basics, its warranty and safety information, solve any minor niggles, or raise a request via Fitbit support effortlessly.
