After enjoying immense success in the United States, it was time for WaterWipes to enter the UK market and implement a similar product strategy that will revolutionize the wet wipes industry. The company’s core selling point has always been their minimalist approach, where their product’s composition primarily consists of 99.9 per cent purified water along with a drop of fruit extract to keep it fresh and smelling great. Such commitment to simplicity has proved to be appealing towards parents who are concerned about their babies being exposed to harsh chemicals and irritants.
The purity of WaterWipes allowed the brand to be strongly resonated with the UK crowd, making them a popular choice among healthcare professionals and normal consumers. As a result, you can expect to experience wide availability of WaterWipes products across the country, including in major supermarkets such as Asda, Tesco, Sainsbury’s, and Morrisons, as well as pharmacies such as Superdrug and Boots. In addition to that, the brand is also popular among e-commerce retailers, setting up shops on Amazon and Ocado. Additionally, the company is looking into making their wipes more eco-friendly, moving towards a sustainable future.
Having said that, no company is perfect in this competitive and dynamic environment of today, and there can be moments when you may have to deal with subpar quality products from WaterWipes. If that is the case, then you can instantly put the power of the internet to good use and voice your grievances directly to the company’s customer care.
How to Share Your Feedback
If you want to voice your concern, be it about product quality or any other reason, you can get the attention of the company’s executives by simply registering a complaint via email. The process is pretty straightforward and can be executed by following the recommended steps provided below.
- Start by opening up your email application, either from your smartphone or computer.
- Proceed to draft a new email by stating your reason for complaint in the subject line. Ensure that you limit your reason to a few words and include the word ‘complaint’ in your statement.
- After that, in the email body, properly document the reason for your complaint. Make sure that you include every possible detail, such as the product you purchased, the problems you faced (or any of your loved ones), etc. Also, do not forget to mention your name and communication details.
- Once completed, send the email to the following ID: info@waterwipes.com.
- Lastly, wait for a follow-up response to your email from the company’s customer support in the next couple of days.
In addition to sending an email, you can also call the company’s headquarters at the following phone number: +353 41 9877460. Please note that the physical offices are currently situated at Donore Road, Drogheda, Louth A92VX00, Ireland.
Conversely, if you are active on social media, you can contact them via Facebook or Instagram, and let your concern be the voice of many caring parents.
What is the Return and Refund Policy
Similarly to the functioning of WaterWipes in the United States, the company in the United Kingdom (and Ireland) does not follow a D2C or Direct-To-Consumer strategy. This means that the company does not sell directly to its customers and instead channels its products through third-party retailers (either offline or online).
When buying WaterWipes products from third-party retailers and e-commerce shopping websites, you need to check and verify the return and refund policy for that retailer or shop specifically. For instance, if you are purchasing your product from Amazon UK, then you will be subjected to Amazon’s return and refund policy. Typically, Amazon UK accepts returns within 30 days of receipt of delivery, which means you can effortlessly return your product and get a full refund.
At the end of the day, it is your duty to be fully aware of the return and refund policy of the retailer or shop you are buying from so that you can avoid any legal complexities later on.
Overview of Products
For the last decade, WaterWipes has been championing the use of natural and chemical-free wet wipes; it does not matter what age or gender you possess. Through their core product, which is the Original WaterWipes, they broke into the personal care industry and made a name for themselves. These wipes contain only two ingredients, namely purified water and fruit extracts, making them chemical-free and ideal for baby care.
Over time, WaterWipes expanded their offerings to include the Textured Clean Baby Wipes and XL Bathing Wipes, which are aimed at making the task of baby care for parents easier. With the former product line, you can get rid of some of the messiest situations that your baby might put you into, while with the latter option, you can give your baby a full-body wipe without any difficulties.
In addition to the aforementioned products, the company’s portfolio also includes skin-hydrating and soothing wipes, designed to keep your baby’s skin moist, supple, fresh, and wonderful-smelling. With the option to choose between aloe vera and lavender, you can pick the right one for your baby’s preferences and the climate/season that you are in.
Finally, WaterWipes has options now for adult wipes, which are textured and chemical-free, to give you a deeper clean of your face, hands, and body. To purchase your own pack of WaterWipes, visit the official website today.
