If you appreciate hassle-free flight bookings and hotel reservations, you must already know Expedia. Expedia is one of the most popular online travel agencies that make travel easy with its broad myriad of flight options, hotels, cars, tour packages, cruises, and more. The portal is a hub of travel-related information, and this is the reason that the website has performed off the charts so far. With some of the best booking deals, Expedia has catered to millions of customers so far and has already covered 32 percent of the market share. The customer service of Expedia is quick, and if that is not enough, its rewards program offers extra perks for loyalty. If you are among the loyal base of Expedia customers, every dollar spent on the site garners a returning value. With an immense flow of customers, Expedia has made some significant changes in its customer handling approach. The portal has a dedicated customer service section that works promptly on any complaint regarding services provided on the portal.
Cancellation of tickets
Expedia helps its customers, who have booked their tickets from the portal, cancel the bookings. Expedia works as per the rules and regulations of the country they operate in. For example, in the US, the Department of Transportation has allowed all the customers to have a full refund if they cancel their flight tickets within 24 hours of booking. Some exceptions to this rule are low-cost carriers, including Frontier or Spirit, wherein you cannot cancel the booking from Expedia. You will have to reach the airline directly in such a case. Expedia takes care of the flight booking cancellation with other major airlines. To know if you are eligible for the free 24-hour cancellation, you can check the itinerary from your Expedia profile. If the airline rules deem you eligible, you can begin the cancellation process. Cancelling any ticket from Expedia is easy. Go to your Expedia account and click on the itinerary you want to modify. Click on the ‘manage reservation’ option and select cancel flight. The ‘cancel flight page’ will be displayed on-screen, and you will be prompted to confirm the action.
Refund against a booking
If you confirm any cancellation of your booking for a flight, hotel, or car, Expedia processes the cancellation request immediately. The refund will be processed within 48 hours of cancellation, and after that, your payment service or the bank will take care of the rest. It can take seven days to post credit into the customer’s account, and two billing cycles to show a credit on the statement. The refund is processed to the original method of payment. For flights, the refunds get issued within twelve weeks, and some refunds take longer to credit depending upon the airline. You can track down the refund whenever it arrives. You need to go to the ‘trip help‘ and then select an itinerary from the drop-down menu. This is where the refunded amount gets reflected after it is processed. If the refund is taking longer than expected, you can contact Expedia to expedite the process. It is easy to get in touch with Expedia customer support via the website. The ‘help’ option on the bottom right of the page will connect you to Expedia virtual assistance. You can write in your query and get a prompt reply. If the virtual agent is not able to provide proper assistance, you can contact +1 866 316 0357 (toll-free) or +1404 728 8787 (from abroad) for further assistance.