Emirates is a Dubai-based airline, and is one of the largest and most popular carriers in the world. It is owned by the government of Dubai’s Investment Corporation of Dubai (ICD).
Founded on March 25th, 1985, and started operations seven months later on October 25th, 1985, with just two aircraft, Emirates currently has a fleet of 300+ aircraft, including the Airbus A380 and the Boeing 777.
Emirates is a popular carrier and stands out from other carriers due to its high-quality service, modern fleet, extensive route network, and luxurious amenities. It is known for its spacious seats, excellent food, and state-of-the-art entertainment systems.
How to Contact the Airline
The airline has its group headquarters located at PO Box 686, Dubai, United Arab Emirates. For queries on reservation, cancellation or lost baggage, you can call +971600555555 (UAE), +18007773999 (US) or +443448002777 (UK). If you want to get support through Twitter, follow the link here.
Here are the numbers for other key regions: +61 1300303777 (Australia), +1 8007629775 (Canada), +4008822380 (China), +33 157324999 (France), +49 69945192000 (Germany), +91 9167003333 (India), +62 2129345555 (Indonesia), +60 362074999 (Malaysia), +52 5547380444 (Mexico), +64 508364728 (New Zealand), +63 277926045 (Philippines), +88005551919 (Russia), +27 103440608 (South Africa), +65 66221770 (Singapore), +34 912757792 (Spain) and +90 2123154545 (Turkey).
More About the Airline
Emirates serves over 160 destinations across six continents. Some of its popular destinations include Dubai, London, New York, Sydney, and Bangkok. Emirates operates out of Dubai International Airport, which is one of the busiest airports in the world. It has a dedicated terminal — Terminal 3, also one of the largest airport terminals in the world.
Dubai-based Emirates offers a range of facilities and amenities to its passengers, including spacious seats, gourmet meals, in-flight entertainment systems, and a variety of beverages. It also has a range of lounges, including the Emirates First Class lounge and the Emirates Business Class lounge.
Emirates has won numerous awards over the years, including “World’s Best Airline” at the Skytrax Awards in 2016, 2017, 2018, and 2019. It has also won awards for its first-class and business-class products, as well as its in-flight entertainment systems.
Here are the Popular Routes
Emirates operates flights to over 160 destinations across the world, covering almost all continents. Except Antarctica, its main focus is on Europe, Asia, and the Americas, with also a significant presence in the Middle East, Africa, and Australasia. It operates flights to countries like the United Kingdom, the United States, Australia, Thailand, India, China, Japan, Singapore, France, Germany, and Italy. Some of the major cities it flies to are London, New York, Sydney, Bangkok, Mumbai, Hongkong, Los Angeles, Singapore, Paris, and Tokyo.
Emirates’ primary hub of operation is Dubai International Airport, which is located in Dubai, UAE. It also has a secondary hub at Al Maktoum International Airport, which is also located in Dubai.
How to Book Your Flight with Emirates
You can book your flights with Emirates in a few simple steps:
- Visit the Emirates website at www.emirates.com.
- Click on ‘Book’ on the home page. Enter your travel details, including your departure and arrival airports, travel dates, and the number of passengers.
Select your preferred cabin class (economy, business, or first-class). - Choose your flights from the available options, taking into account the departure and arrival times, layover times, and prices.
- Review your itinerary to make sure it meets your needs, and then click on ‘Continue.’
- Enter your personal details, including your name, contact information, and passport information.
- Select any additional services that you may need, such as seat selection, airport transfers, etc.
- Review your booking details, including the total cost of your trip, and then click on ‘Continue.’
- Choose your payment method and enter your payment details. A range of payment options at Emirates can make it easier for you to book your flights — these include, credit and debit cards, PayPal, bank transfers, cash, e-wallets, or even passenger miles and points.
- Review and confirm your booking, and then click on ‘Pay Now’ to complete your transaction.
Once you have completed your booking, you will receive a confirmation email with your itinerary and booking reference number. You can also view your booking details and manage your booking online using the Emirates website.
How to Check-In at Emirates
Emirates offers several options for passengers to check-in for their flights, including online check-in, mobile check-in, self-service kiosks, and airport check-in.
Online Check-In: You can check in online from 48 hours up to 90 minutes before your flight’s departure time. For check-in, you need to visit the Emirates website and enter your booking details. You can select your seats, print your boarding pass, and choose to receive your baggage tags by email or at the airport.
Mobile Check-In: For mobile check-in too, you need to check-in from 48 hours up to 90 minutes before your flight’s scheduled departure time. Download the app on your mobile device, enter your booking details, and follow the prompts to complete the check-in process.
Self-service Kiosks: There are self-service kiosks at the airport to check-in for your Emirates flight. You can avail of the kiosk facility to print your boarding pass and bag tags, and the facility is available from 48 hours up to 90 minutes before departure time.
Airport Check-In: You can check-in for your Emirates flight at the airport counter too. The counters open 3 hours before departure time, and passengers are advised to arrive at the airport at least 2 hours before departure for international flights and 1 hour before domestic flights. You can also use the baggage drop-off counters if you have already checked-in online or at the self-service kiosks.
How to Manage Booking
To change or cancel your booking, upgrade flights, or choose your seat, etc, you can do all these by visiting the Emirates official website at www.emirates.com, and selecting ‘Manage’ on the home page, and then press on ‘Manage Your Booking.’
Enter your booking reference or e-ticket number, along with your last name, and then click on ‘Retrieve Booking’.
Once you have retrieved your booking, you can make changes to your flight, such as changing your travel dates, flight times, or destination, subject to availability and fare rules.
You can also select your seats, update your contact information, and add special requests, such as meals, wheelchair assistance, or extra baggage allowance.
You can cancel a booking or request a refund if you had booked a flexible or refundable ticket.
Once you have made any changes to your booking, you can pay any applicable fees or fare differences, and then confirm your changes. You should always check the terms and conditions of your ticket before making any changes.
Overview of Emirates Skywards
The Frequent Flyer Program at Emirates is called Emirates Skywards. It is a loyalty program that rewards frequent travelers with Emirates and its partner airlines with a range of benefits and rewards.
Members can earn Skywards Miles on Emirates flights and flights with partner airlines, as well as hotel stays, car rentals, and other qualifying activities.
It has four tiers of membership — Blue, Silver, Gold, and Platinum. With increasing benefits and rewards, you can progress to higher tiers. You can earn tier miles to move up to the next tier.
Skywards members enjoy priority check-in, lounge access, extra baggage allowance, and bonus miles on flights. You can redeem your Skywards Miles for rewards, such as flights, upgrades, hotel stays, car rentals, and more. Members can also earn bonus miles when they travel with their family members.
You can join Emirates Skywards for free on the Emirates website or mobile app, and start earning miles and enjoying the benefits of membership.
I have traveled with my son this year during Feb 24th to Chennai and came back to Doha.
Qatar. Can my son’s airmiles be added into my account or not?
i am traveling to SA and have a large box for a charity. Would I have to pay excess baggage or do you have a polciy to let me take it free of charge. I have a letter to say that it is for charity. Thanks
Betty
I bought couple of tickets for my young kids paying full fare hoping will take care of the kids and the needs. After I booked made calls four times out of four calls one was answered satisfactorily. I explained about who is dropping and who is picking them in all four occasions. When my kids dropped at the Hyderabad India airport staff does not have a message about unaccompanied passengers so they do not accept kids. I got a call to US from my brother in-law from Hyderabad India airport saying the kids were denied boarding since check-in counter do not have any message. I called emirates customer service from US to send a message to Hyderabad airport. The representative was saying I had been called by emirates several times and never been provided with info required. Actually I was called only once by emirates two or three days earlier and gave all the information asked for. Before that I called three times to make sure everything in order, every time I was told it was OK. Finally my kids were able to get the boarding pass after I made a call. Make it shorter Emirates customer service is one of the worst. Whenever I try to get answers they do not know or they cut it short . Actually I was told once to call some time later or other day, I can listen to loud talking noise in Arabic behind. If you are trying to use their so called young flyer ticket by paying full fare instead of 75% it is not worth the stress and worry , instead buy 75% ticked and one full fare for adult to accompany the kids, you have peace of mind.
It is worth to pay extra money? Emirates as premium Airlines? It must be jock if any one think that way; Emirates even cannot provide proper phone support and leave the kids in the airport.
TO ALL PASSENGERS TRAVELING WITH EMIRATES
IF YOU LEAVE ANYTHING IN THE PLANE, EVEN IF YOU HAVE STEPPED OUT 5 METRES FROM THE PLANES DOOR,:
CONSIDERED IT GONE !!
THE STAFF IN DUBAI AIRPORT , ARE THE RUDEST STAFF .
THEY HAVE POOR CUSTOMER SERVICE SKILLS. RUDE RUDE RUDE PEOPLE !!!
I have travelled numerous times with emirates. I have now seen a terrible decline in customer service, in durban and in Dubai.
Dubai airport staff is the worst I have encountered. The most unfriendly people, especially at customer service desk.
In october 2011, there was a lady that I think had a stroke in the ladies toilet. I stayed with her, she could not communicate, and 45 minutes later no medical help had arrived, even thought we straightaway asked for medical assistance.
The phone numbers in durban DOES NOT GET ANSWERED, even the toll free number.
I went in the office where there were a couple of employees, I dialled their telephone number and surprise surprise , NOBODY ANSWERED the phone.
Very frustrating company to deal with. I will not travel again with Emirates, I can see them shrugging their shoulders at this , I know that by me not travelling via emirates wont make a dent, but eventually it will. Word of mouth is very powerfull.
I too agree with the above person. As i left the aircraft on wednesday March21st 2012 at heathrow airport, having traveled Buisness class on the A777-330 from Dubai, I said to a cabin crew member what a terrible time we had and how bad the service was, and even the seats where uncomfortable..All she said was never mind perhaps it will be better next time.I got in touch with customer Affairs explained my complaints. Her reply was not good enough for me,so i sent another email asking for the director of emirates airlines telephone number.I am still waiting for her reply. I wont stop until i get some answers.We should have been on the Airbus A380 which we once traveled one and it was best.
How did you find their e-mail address? I’ve searched their entire site and can’t find one. They changed our flight time by 5 hours and it won’t work for us but they don’t answer the phone.
I used Emirates airline for traveling from cairo to islamabad on 20-21 feb 2012. When i reached at islamabad airport i did not find my luggage. I complained to your staff and filled the inventory form. Your staff told me to come the next day. When I visited your office (8th time), they did not give me my luggage and told me to wait for 30 days. Some 15 days have gone already. I am very upset at the service. What kind of staff you have at Islamabad Airport.
How can we check delivery status of shipment sent through Emirate airlines vide AWB No.176-6429-2270 dated 16.02.2012
Dear Sir,
I have booked journey ticket from makemytrip.com vide e-ticket No. 1699091104667-68/ Emirates PNR No. KYCRWJ from Lagon to Mumbai on 09/03/2012 as per details given below
by flight No.EK- 782 from Lagos to Dubai on 09/03/2012
by flight No. EK-506 from Dubai to Mumbai on 10/03/2012, same was shown in e-ticket itinerary. I would like to make some changes on my booking.
Hi there we are travelling with you on 24th feb from London to Hyderbad..we are allowed to take 30kgs in main luggage can we take in 1 bag 30 kgs or do we need to take 2 bags for that//
Attention: Person-in-charge,
Dear Sir / Mdm,
Good day to you.
I am writing in to clear some queries regarding check in baggages which I do not have any problems at all with all other airlines that I’m always using.
I have recently starts to travel quite frequently with Emirates airline but due to your check-in staff Ms. Maryann extremely bad attitude which is leaving me a very bad impression of the service provided by the world top five stars Emirates airlines.
I totally have no hand carry luggage but my check-in luggage is so slightly over-weight by 1.7kg which was rejected by Ms. Maryann in Dubai on the 08 Feb 2012 at about 6.50am catching EK404.
I do not face this kind of problem when I’m in all other parts of the world flying by your airline or others but only with her? Please do note that I do have 7kg hand carry luggage weight limit which I am not using!!
Firstly, I am offended by Ms. Maryann extremely horrible attitude which she used to reject me and how she belittled me by speaking in her mother tongue to her colleague when she told me to pack out my stuff for hand-carry and which her colleague was in other counter shouting over to tell me that they get a email ONLY last week in regards to check in baggage allowance.
Secondly, Ms. Maryann was ordering me to carry my luggage up and down the belt beside her with her extremely bad tone telling me she wants to check-in other customers. This is when I get really angry as I have a medical back problem which was advise by the doctors not to carry heavy things which is why I always do not take any hand carry baggage and my luggage was actually put on the belt with my friend’s help on that day!!
Thirdly, Ms. Maryann was obviously clear that I am very upset by her and was looking at her name tag which she rises up her chest to show me clearly her name with an ‘go ahead and complain’ look on her face. At the end of the check-in procedure, Ms. Maryann told me loudly that her name was MARYANN if I need to know!!
Is this the way Emirates train their customer service staff???
Last but not least, I do hope that this email will be acknowledge by replying to me ASAP via my contact as follow.
Dear Sirs,
I have just arrived this morning in Dubai with my family coming from Shanghai on the Airbus A380, flight EK0303. During the flight my daughter, 4 years old lost her stuffed bunny, which was with her since the time she was born and helps her to fall asleep. We have checked our seats but I’m almost sure It went away with our blankets… it has almost the same color as the blankets and has some blue stripes…it doesn’t look new and it’s very thin and soft. We were on the business class seat 23 E and beside (Debora is the stwardess who was trying to help us) and the crew knows already about it. Please tell people who take care of the blankets, and everybody who could possibly find it that we have a very sad little girl asking for her bunny all the time! We will be in Dubai for the next 10 days! I’m sure it has been gone in the plane because I toke a pic of her sleeping with the bunny.. A few minutes after we gave the blankets to the stwardess the bunny was gone… Please help! I’m kind of desperate because its not possible to replace it!!!! Thanks a lot!
you are a very caring parent :) as for the bunny..you need to place a request or complaint with Emirates over phone..else you can visit the official Emirates website and provide the details of the lost item..
i want to extend my ticket from 18 jan to 23 jan how can i do that ? please tell me thank u .
hi this is Ahsan sami from pakistan. I have a return ticket on 18 jan but i want to extend my ticket to 22nd of january. How can i do that ?
Dear Sir,
I would like to bring this to your notice that Policies of Emirates airline operating out of India are ridiculous.
First of all, there Checked baggage policy allows only 30kgs which is less than any other International airline company.
Normally All major airline companies allow 2 bags of 23kg/bag = 46kg and excess baggage charge is USD 50-100/bag(depending on airline)
Emirates claim that there policy of 30kg/person economy allowance is to/from Middle-east & Africa. But in that route also, no other airline has same kind of policies
for e.g. on sample route from delhi to Nairobi(Kenya). Here is baggage allowance by some major carriers :-
Airline Company Free Baggage Allowance Excess Baggage Charge
Emirates
30kg/Bag
INR 1300/Kg
Jet Airways 2 Bags of 23kg/bag INR 150/Kg
Kenya Airways 40kg $3/kg ~ INR150/kg
ethiopian Airways 40kg $9/kg ~ INR 450/kg
On Top of it, There excess baggaage charge is totally unbearable. So if you are carrying two bags 23kg each, they will charge 23*1300=29,900INR(Which is more than ticket price from here to africa/middle-east).
I would like DGCA to take an action against this policy asap, as this policy impacts many economy class passengers from india like me.
On my Wife’s last flight to nairobi, They charged her enormous amount of INR 26000 on name of excessive baggage claim.
She was just carrying 2 bags of 23kg/bag as per most of international flight baggage rules. Her Journey was from dallas-delhi-nairobi-dallas.
Still they didn’t acknowledged international baggage rules and charged her.
Please do something about it. I really appreciate your help and support on this and look forward towards a resolution soon.
Thanks
Dhiraj Chhabra
I want to believe that Emirate will not be happy for any crew member to have treated you that way. Hence since the matter have been reported am sure they will take action on it. However, passengers should also learn that the crew members are human beings and they deserve some respect too and a times they may be stressed and their attitude may just be transfer aggression but nonetheless passengers deserved to be well served and treated.
Most International Airlines do not allow more than 30 kg!!! If you fly with any of the well reputed airlines of the world – none of which you mentioned – you are allowed a maximum of 25 kg ( the ticket will state 20kg)
Perhaps you can avoid paying excess baggage charges if you keep closer to the 30 kg allowed-. 46 kg is downright ridiculous
I booked the ticket 3-4 days in advance of the flight and even after i gave the skyward number etc.. the staff in Trivandrum office mis-spelled my name and had to call back and follow up on this and later i was informed that the correction will be done when i reach the airport on the day of the travel.
I boarded the flight by god’s grace there was no issue at the immigration etc… still my boarding pass was with the wrong spelling.
The flight departed at the right time and due to slightly bad weather we were informed that the food will be delivered later. Once the weather was fine the crew gave the menu card and i asked for a grilled chicken and the crew (Ms. Helena ) said that it was not available, so i asked to give anything of her choice and she said yes. she went to the next passengers and never turned up and I waited for almost 15 mts but i did not get the food and pressed the light for someone to attend me so that i can get the food but i had to wait seeing all other passengers having their food and i was starving. I waited for almost ONE HOUR for someone to pass through that place when they came for clearing the trash and i asked the crew ( Abdullah ) to call for the team leader and Joseph attended me and i had to explain the situation and he said that he is going to check if something is available and will get to me. I had to inform him that i was not travelling for free or at a free ticket and i am not begging for my food and i said that i need to meet the manager once the flight has landed. I lost my appetite and was really very very frustrated with the incident and was not in a mood to have food at that point when it was just an hour for the flight to land in Dubai airport.
After about 5 minutes Ms. Kristina ( purser ) came to me and had to inform about the incident and that was when the person next to me also said that the staff was a bit rude while speaking and moreover he is also a senior staff of the EMIRATES. He said that he was feeling ashamed of the situation. Kristina said that there are a few seats in business class available and she can get me something complimentary etc… but at that point of time i was really irritated with the behavior of the staff and did not want to change my seat for the rest of the journey for almost 50 mts. I had to ask Kristina that why was the staff not attending even though the light was glowing for almost one hour and what is the purpose of it.
My wife works for another airline in Abu Dhabi and i could have easily flown to Abu Dhabi for free and moreover my visa was also from Abu Dhabi. I have lots of my friend working for Emirates and that’s the reason why i fly with Emirates for a better service. I had to ask my friend to collect the visa from Abu Dhabi and drop in Dubai airport and once i reach in Dubai i have to travel back to Abu Dhabi as well. I have been working in the hospitality industry for almost 12-13 years in India and Dubai and felt this as an insult for me. Is it because i have a dark skin ? and if so PLEASE TRY TO KEEP SOME INDIAN STAFFS WHEN YOU HAVE INDIAN PASSENGERS TRAVELLING TO AN INDIAN DESTINATION. I am a resident of UAE since 34 years and this was a horrible experience. What if i was diabetic and if the situation would have gone worse ?
I did my online check in and i did also mention what kind of food i need for my meal but i was not provided. what is the use of the online check in, it is only making things easier for you guys but not for a client even after mentioning the requirements. The service is a disaster now a days.
Emirates customer support is bad. It took me 2 days to book a ticket over the internet. When my order was finished, it took a long time CPH-DXB-BKK.DXB.CPH..the reply was “technical fault” try again later..
I travelled with Emirates airline on Thursday 24th November 2011 on 9.30am flight from Dubai to Mumbai. After breakfast was served I asked for a cup of coffee. As soon as the stewardess gave me the coffee I put the cup on my table. It slided straight onto my and burnt my upper left thigh and buttock. I was offered no assistance. I complained to the Pursuer of the flight and she apologised. This is a health hazardous event. I want to take things further as I had a nasty burn on my thigh and buttocks. Why was the table slanting in the first place?
I travelled Emirates last year for the first time and save for the food and the fact that they took my blanket way in advance, i excused it as a mishap.
I travelled again this year and i could keep quiet this time. I had a very severe flu. First i ask two crew members at different times to give me a blanket but it took the intervention of the third to get me one. Then came dinner and i ask for warm drink and that packeted water and the lady says they do not serve warm drinks…then 45 minutes into landing when the temperatures are really down, they forcibly took my blanket after even alerting them im feeling cold. All she just said is that she is sorry but she has to take it away.Is this really fair?is their aim to expose customers to poor health?one week after i returned from dubai and my cold persists…
With due respect, I would like state that I took ticket at May 26, 2011 from Emirates office at Dubai and travel date is January 01, 2012 and return date is February 01, 2012 and this ticket I booked with miles for my worker Latif and I would like to change the date of this ticket. Kindly do the needful for a change of date.
I lost a Tag Heur watch between Gatwick and Dubai and have to give a complaint on the same..
Report on Severe Hot-tea burn incidence witnessed on Emirates flight on Sunday, October 23rd, 2011.
Flight: EK 0781, Class: Economy
Departure/ Time: Dubai/ 14.00 Arrival/ Time: Lagos/ 18.55
Episode:
I requested for a cup of tea during my flight from Dubai to Lagos, shortly after being served, while trying to adjust my seating position, my elbow hit the cup of tea and it poured on my upper lap.
I would like to state here that it wasn’t the fault of the Air hostess, however I am very amazed at the hotness of the tea served me on board, that led to severe burns on my lap( see attached pictures).
Though, I received some help from one of the Airhostesses when this occurred. I had to run to the toilet to take off the tight leggings, I was wearing to ease off the pain.
The Air hostesses helped ease the pain with some wet face towels on the burn spots and gave me Silvadiazin Silver Sulfadiazine 1% cream. This was carefully applied on the spots and there after the pain was reduced.
Sadly, by Monday morning, I observed that the spots had developed some very painful pores, which busted and became a sore. Of course, I had to immediately report at my hospital (Victoria Island Consultancy and Hospital Services) and I was unable to resume work on Tuesday, October 26th, 2011 as expected, after my long annual vacation.
Also, based on the Doctors advice, I had to be off work for a week. This was necessary to help quicken the healing of all burn spots and to prevent further complications that may occur due to the delicate location of the burns on the body.
Report Objective:
1. Need to urgently alert Emirates Management’s of the unpleasant incidence of severe hot tea burn witnessed in their flight. As a noble cause for immediate action
2. Need to quickly address the temperature of tea served on board to passengers, to forestall, a case of this nature again on any of its passenger going forward.
3. Need for the Air hostess, to go the extra mile in observing the passengers seating position when serving hot drinks and carefully continue to draw their attention on the need to exercise some caution when serving / taking hot drinks.
4. It was my first time flying Emirate because of my Dubai transit, I enjoyed the flight but for the sad occurrence on my return.
5. Also, to thank you for the compensation granted to me, on boarding denial on an involuntary basis.
Dear Sirs, On the 15th October, I was travelling in First Class between Brisbane and London with my partner in the UK. On EK 433, between Brisbane and Singapore we were the only passengers in First Class, joined by a few others between Singapore and Dubai. Whilst sitting in the First Class Lounge in Dubai, awaiting departure of EK9 to London Gatwick, I realised that my coat which had been given to the stewardess upon boarding in Brisbane, had not been returned to me. I reported this to the Head Steward upon boarding thinking that as we had only landed a short time earlier, the coat would be quickly found and returned.
I was subsequently told that the coat was no longer on the aircraft but had almostly certainly been removed and could be forwarded to me during my stay in the UK.
Upon arrival at Gatwick,the ground staff were helpful and gave me email and telephone addresses to contact in Dubai. I then sent full details twice by email to the Lost and Found in Dubai but received no reply. I therefore contacted Skywards in Manchester who were very helpful and gave me new numbers to contact both in Dubai and Singapore. Eventually, I received a reply stating that my coat had not been handed in at either stopover.
I cannot understand how it could have disappeared from the First Class Cain with so few passengers and in so little time. The coat was an Italian brand, brown colour, self leather and suade stripe with buckles at the neck. The cost was $1400.00, paid for on the 7th September, with receipt no. 138870 purchased from Collezione at Marina Mirage, Gold Coast.
I would really appreciate your assistance in resolving this matter.
you can place a complaint over phone for swift response..
i had travelled on Flight EK095 -DXB – fco -11th Sep 2011.
On landing, i found my luggage was damaged. I have filed a complaint also. Your local agency in Rome, had come to replace the luggage, but the luggage given for replacement was a local one, with poor quality.
I have written on this to customerassairs.italy@emirates.com
Please send me customer care email id and head of baggage services dept.
My name is Iyiola Olumide James. I bought 2 way ticket through my agent in Nigeria to travel from Lagos through Dubai to Kuala Lumpur, Malaysia. Sadly, I could not travel on the scheduled date. As I was already checked in, I had to pay an additional $50 to travel the second day. I used one way travel to Malaysia but i stayed longer than the days iam supposed to in Malaysia. However when i called Emirates Customer Care on +60 36 207 4999 Kuala Lumpur to revalidate my return ticket to Nigeria, I was told that I should call my agent because he has requested the refund of my return ticket.
I am dissatisfied with the response. So I called my agent and he denied requesting for any refund of my return ticket from Emirates. It is sad this happened.
Dear,
Looking for Contacts and email address for Manager Customer Relations Dubai region.
I have some documents and email to send.
DEAR SIRS
My name is ROYA Z my skygift no is EK10**** recentiy i took one flight from DUBAI to IRAN and i would like inform you that the crew in the flight did not behave well. I expected better service but unfortunately twice had the same experience. I am sorry to say that your service quality is so low and I would surely prefer a better airline next time.
I need email address of the followings :
1) Chief Executive of Emirates Airlines, UAE
2) Country Manager in Bangladesh
3) Head of Customer Care .
All those want to send an email directly to the Emirates customer care click here. Address and phone number is as follows:
Customer Affairs Department
Emirates
P.O. Box 686
Dubai
United Arab Emirates
Telephone: +971 4 7083611
Facsimile: +971 4 2864120
I have twice to send an email to your Customer affairs with email address “customeraffairs@emirates.com” but I got the answer from Yahoo as per copy below:
This is an automatically generated Delivery Status Notification.
Delivery to the following recipients failed.
customer.affairs@emirates.com
Could you please sent me the correct email address of your customer affairs?
Thanks
Romawi
Please send me the e-mail address of your customer care center.
Could you please send me the email address for customer care for the UK please