eBay was originally launched in the United States in 1995. However, it was not until 1999 that the company commenced its operations in the United Kingdom. And even though the launch was quite late, it was lapped up enthusiastically by online shopping fanatics, so much so that today over 19 million Brits visit eBay every month. And such popularity was only possible because of the simple concept that eBay was based upon – allowing buyers and sellers to deal comfortably and seamlessly.
Over time, the rapid growth of eBay UK is a testament to how well-received the website was and as of the current day, it is ranked as the 2nd largest online shopping website in the United Kingdom. The annual website traffic is slated to be more than 241 million with an average age demographic between 25 and 34 years, accounting for more than 25 per cent of all its revenue.
Based on the needs and preferences of eBay UK’s primary audiences, the major product categories of the website include home and garden, fashion, electronics, sports and leisure, toys, health and beauty, motors and home and entertainment.
Alongside its product categories, the principal payment methods include PayPal, PayPal Credit, credit/debit cards from major vendors (Visa, MasterCard, American Express and Discover), Apple Pay, Google Pay, postal orders, cheques, bank-to-bank transfers, payment upon order delivery and other online payment services such as CertaPay, Alipay and Xoom.
What is the eBay UK Cancellation Policy
eBay UK allows its customers to cancel any order within 60 minutes of placing the order. However, in case the aforementioned time limit has expired, then the buyer has to contact the seller directly and ensure that the order is cancelled (provided that the seller accepts the cancellation).
Additionally, it should be known that buyers have to let the seller know as soon as possible regarding any cancellation because if the seller ships the product, then the order cannot be cancelled. In such cases, you can either reject receiving the order upon delivery or start a return request once you receive the order.
Once the order is cancelled or the return is complete, a full refund will be issued to the original payment method used by the buyer. Refunds will be issued within 2 business days and customers can expect the funds to be credited to their account within the next 3-5 business days.
How to Cancel Order Placed Within Past One Hour
If you have made a purchase on eBay UK within the last hour and the seller still has not shipped the order, the cancellation request can be kickstarted by following the below steps.
- Firstly, head over to the official eBay UK website here.
- Proceed to sign in with the email address that you used to place the order. Once signed in, click on your ‘Purchase History’ and look for the order that you have decided to cancel.
- Click on the ‘More Actions’ option and then from the drop-down menu select ‘Cancel This Order’
- After that, click on ‘Submit’.
- A cancellation request will be sent to the seller and the seller has the option to either accept or decline the request within the next 3 calendar days. If the seller accepts the request, then a confirmation message will be sent to your registered email address. Additional refund details will also be provided with the same.
How to Cancel Order Placed More Than One Hour
In case one hour has passed since you made your purchase on eBay UK, then you have to contact the seller and register a cancellation request. To do that, follow the subsequent steps mentioned below.
- Begin the process by first visiting the official eBay UK website.
- Login with your registered email address and head over to your ‘Purchase History’.
- Look for the order that you want to cancel and then click on ‘More Actions’. From the drop-down menu, select ‘Contact Seller’.
- After that, click on ‘Request To Cancel This Order’ and then select ‘Contact The Seller’.
- Proceed to explain to the seller the reason why you have put forward the cancellation request. Once done, hit ‘Send’. In case the seller accepts your cancellation request, then a confirmation message will be sent to your registered email address including any relevant refund information.
How to Cancel Order if Seller Declines Cancellation Request
If the seller declines your order cancellation request or the order has already been shipped, then be sure to follow the steps mentioned below.
- Wait for the order to be delivered to your address.
- Once you have accepted the order, proceed to sign in to your eBay UK account and head over to your ‘Purchase History’.
- Find the item that you want to return and then proceed to select ‘Return This Item’. You also have to select a reason for your return. After that, hit ‘Send’.
- Within the next 3 business days, the seller will get back to you. If your cancellation request is accepted by the seller, then you will receive a confirmation message on your registered email address along with the refund details.
