Whether you are travelling for business or pleasure, finding the right hotel with all the necessary amenities can be a daunting task. There can be moments when you want a budget-friendly stay, while other times a luxurious suite might be more apt. Whatever your requirements might be, IHG, or InterContinental Hotels Group, has you covered with its 6,000+ hotels and resorts scattered across 100 countries and territories. Featuring 19 different hotel brands, IHG focuses on high-quality customer service, global reach, and sustainability.
For those who frequently book a IHG-branded property, they offer the IHG One Rewards programme, where members can earn points based on their stays. Reward points can be earned for dining and other activities as well. Such reward points can then be redeemed for free nights, hotel upgrades, and other rewards as per your preferences. However, if you have recently noticed a discrepancy in the reward points that you have earned and are entitled to additional points based on your previous stays or purchases, then our guide can help you claim your missing points.
Know the Steps to Claim Points Online
For the uninitiated, it takes around five business days after your check-out for your rewards points to be credited to your IHG One Rewards account. If your points do not get credited even after five business days, you can file a missing points claim. Additionally, promotional bonus points require up to six weeks to be posted in your rewards account. You can also claim missing bonus points if the points are not credited within six weeks.
According to IHG Hotels, once you file a claim for your missing points, an IHG customer care representative will use the details that you have provided in your claims form to research the issue and then get back to you with a proper resolution. To file your missing points claim right away, follow the below-mentioned steps.
- Begin the claim filing process by visiting the official website here.
- The first step involves stating your IHG One Rewards membership number and then your registered name, phone number, email ID, and residential/business address (including your country and postal code). Once done, click on “Continue > Yes, Continue”.
- After that, you need to select the category from which your points are missing, such as an IHG Business Rewards Event, a partner offer or promotion, or a specific stay. Then click on “Continue”.
- In the next step, based on your previous selections, you need to fill out the additional details. For instance, if you have chosen “IHG Business Rewards Event” as the category for missing points, then you have to provide the event name, event ID, confirmation number, etc. On the other hand, if you have chosen “Stay,” then you need to provide the hotel booking confirmation number or search the hotel based on its location.
- Once done, proceed to enter any additional information and then finally submit it for a quick resolution.
Still have a complaint? The ideal way to get in touch with IHG’s customer support is by calling them at 1-888-211-9874 (for the United States and Canada). Phone lines are open 24 hours a day, 7 days a week. Apart from that, you can also reach the company’s customer care team by reporting an issue via the online form here.
Overview of the Program
As was already described, IHG One Rewards is a loyalty programme where members can earn points based on bookings (qualifying nights or stays) or purchases made through the official IHG website or IHG One Rewards App. The obtained points can later be redeemed for free nights, shopping, travel, and other relevant benefits.
A qualifying “night” or “stay” is defined by a booking that is made by paying qualifying room rates, where a “night” is denoted by a single-night booking and a “stay” is denoted by several consecutive-night bookings. On the other hand, purchases include eligible charges charged during the member’s “night or stay,” such as food and beverage, laundry, telephone service, etc.
With IHG One Rewards, you will have the option to earn rewards on any day of the week or month with special member rates and offers. Additionally, you also get access to free WiFi at any IHG hotel or resort that you book, along with late check-out facilities.
When a customer signs up for IHG One Rewards while staying at an IHG property, he or she will earn 1,000 points for that qualifying stay. For subsequent stays, members will earn 10 points for every $1 spent (or equivalent local currency). However, the aforementioned terms and conditions do not apply to IHG Army Hotels, IHG Alliance Resorts, IHG Branded Residence properties, or Six Senses Hotels Resorts Spas.
Additionally, IHG One Rewards come with various tiers: Club Member, Silver Elite, Gold Elite, Platinum Elite, and Diamond Elite. New members start off their journey with the “Club Member” tier and have the chance to upgrade their tiers based on the bookings made in a single financial year. For example, reaching “Silver Elite” requires 10 qualified nights, while for “Diamond Elite,” 70 qualified nights or 120,000 qualified points are required. Also, the higher the tier, the more benefits you will be able to enjoy. Lastly, it should be known that only “Club Member” reward points expire after 12 months, while for all the other elite members, the reward points never expire.
