When it comes to online shopping, Amazon is the brand that consumers are most familiar with. However, the Asian market has seen quite a few other successful online shopping platforms over the years, one of which is Zalora.
Originally established in 2012, Zalora is Asia’s leading online fashion retailer, showcasing a wide range of products that include local as well as international brands. With more than 60 million visits every month, Zalora allows users to shop across categories such as shoes, apparel, beauty, accessories, and home décor.
Zalora also supports a myriad of payment methods to fit the user’s needs, such as cash on delivery, PayPal, Google Pay, debit or credit cards, Gcash, and online banking. Presently, the company has been running operations across 11 Asian countries, including Philippines, and has become quite popular recently because of its competitive prices and easy exchanges.
If you have shopped on Zalora’s Philippines website and are looking to cancel an order or simply return an item, our step-by-step order cancellation guide can help you with same.
What is Zalora Philippines’s Order Cancellation Policy?
Before you decide to cancel your Zalora order, keep in mind that you can only submit a cancellation request if your order has not been packed yet. But once your order is packed, you will not be able to put forward a cancellation request and instead opt for a return. Zalora allows a 30-day return policy on all their orders, provided customers return their products in their original condition with their tags intact, along with their original packaging and invoice.
Additionally, the refund for your cancelled or returned Zalora order will be credited to your original payment source within 7 business days. However, the processing time for the refund will differ based on the type of payment provider you are using. For instance, Zalora Wallet refunds are processed within 24 hours, while credit card or PayPal refunds will reflect on your next billing statement.
Steps to Cancel and Get Aa Refund For Your Zalora Order?
Now that you have a proper rundown of what to expect from Zalora’s order cancellation and refund policy, feel free to follow the below-mentioned steps.
How to Cancel Online
- Start the cancellation process by heading over to the official website here. Alternatively, you can also use the Zalora app, which can be downloaded either through the Google Play Store or the Apple App Store.
- Proceed to sign in to your account (which you used to place the order) using your email address, and then head over to “My Account”.
- Under “My Account,” select “Orders & Tracking,” and then look for the order you want to cancel.
- Once you have found your preferred order, click on “View Order” to reveal the order details. Under order details, you will have the option to “Cancel Items”. Select the item(s) in that order you want to cancel and confirm your request. You may also be required to state your reason for cancellation.
- After you have successfully submitted your request, you will receive a confirmation message at your registered email address. Once your cancellation request is processed, you will receive the stipulated refund.
How to Cancel by Initiating a Return
If you are unsuccessful in cancelling your order online, then wait for the order to be delivered to your doorstep before kickstarting a return request.
- Begin the product return procedure by first signing into your Zalora account here. You can also use the Zalora smartphone app to register a return request.
- Once signed in, head over to “My Account” and select “My Orders” (on the smartphone app) or “Exchange & Return” (on the desktop website). Look for the order you want to return and then choose “Exchange & Return”.
- In the next step, you have to select whether you want an exchange or a refund. Choose “Refund” and select your preferred return method and courier. After that, proceed to review your request and ensure that all the information provided is correct. Then click “Submit Returns”.
- After placing your return request, do not forget to pack your item(s) by placing them in their original product packaging along with their invoice. And then you will be able to drop off your return package at a supporting partner site or opt for a pick-up (based on your preferred return method you had selected earlier).
- Once your returned item(s) reach the company’s warehouse, they will go through specific quality checks. After passing the respective quality checks, your order refund will be initiated. Additionally, you will also receive a confirmation email regarding the same.
For any additional assistance, you can get in touch with the Zalora customer care department via email at customer@ph.zalora.com.
