Easy steps to cancel your Movistar Spain number

There is no denying that Movistar Spain offers some of the most reliable wireless coverage for mobile phones. But it is also one of the most costly carriers in the country. Therefore, if you feel that Movistar Spain’s plans have become too expensive or their latest 5G coverage is not that enthralling, then it makes sense to know how you can deactivate your number and move to a different carrier.

Founded in 1995, Movistar Spain is one of the largest and most recognised mobile service providers in Spain. This is because you can find coverage for its services across the country without any issues. And while the company’s 4G/LTE coverage is quite commendable, it still needs to improve on its 5G coverage because it is currently second-best in Spain behind Orange Spain’s 5G coverage.

Therefore, if you are someone who is looking to obtain better value for the money that you are spending, then you can go ahead and browse through our below-mentioned steps to cancel or deactivate your Movistar Spain number. However, before you start the cancellation process, do note that only the owner of the account will be allowed to register a cancellation request.

In addition to that, Movistar Spain expects you to furnish a photocopy of your DNI or NIE ID when registering a cancellation request. The DNI/NIE ID helps in the customer identity verification process, where the DNI is used for Spanish nationals and the NIE for foreigners and non-residents. Apart from that, you must remember that the cancellation will not be effective until the last day of your billing period. So, you can continue to use your Movistar Spain number until your current billing period expires.

As a customer, you should know that if your Movistar Spain number is under contract, then a proportional amount will be charged if it is cancelled before maturity. Also, do note that if you have any financing active on your number, then that respective fee will continue to be charged until the full amount has been repaid. Now that you are aware of the nitty-gritty, it is time to jump on the deactivation steps right away.

How to Cancel or Deactivate Movistar Spain via Phone

If you are planning to cancel or deactivate your Movistar Spain number via phone, then you can do so by following the suggested steps provided below.

1. Start the process by first calling the Movistar customer service team at 1004 from your registered number. It is important to have your Movistar Spain number with you because the customer care will send a verification SMS to complete the cancellation request.
2. Navigate through the IVR (Interactive Voice Response) menus and proceed to talk to a customer service executive. Once you are connected to a live agent, put forward your cancellation request. The customer care representative will first ask you to verify your identity, which you can do by mentioning your government-backed DNI or NIE ID.
3. After the identity verification is complete, the customer care representative may ask you the reason for the cancellation. In such cases, the live agent may also entice you with special offers to reconsider your decision and thereby refrain from leaving Movistar Spain’s network. But if you have made up your mind, then you can give your final say.
4. The customer service representative will put forward your cancellation request, and an SMS will be sent to your number with a security PIN.
5. All you have to do is provide the security PIN to the customer service agent, and your number will be deactivated. Additionally, you will also be notified regarding your effective billing date.

How to Cancel or Deactivate Movistar Spain at Store

If you are looking to visit a nearby Movistar Spain retail store and register your cancellation request, then follow the below-mentioned steps for seamless deactivation.

1. First, you have to find nearby Movistar Spain stores through the official store locator here. Enter your postal code, town, province, or address, and the online system will provide you with a list of stores that you can choose to visit.
2. Head over to your preferred store location with your mobile phone containing the Movistar Spain SIM card along with your DNI or NIE ID.
3. Proceed to first verify your identity with the store representative using your DNI/NIE ID and then register a cancellation request.
4. The store representative may ask you the reason for your cancellation, and once you finalise your decision, an SMS with a PIN will be sent to your number.
5. Provide the PIN to the store agent, and upon entering the PIN in their system, your deactivation request will be registered. Also, do not forget to obtain more clarity on the expiration date of your current billing cycle.

How to Cancel or Deactivate Movistar Spain via Mail

If you want to deactivate your Movistar Spain number by writing an application to the company office, then follow the recommended steps mentioned below.

1. Start the process by drafting an application containing your name, residential address, details of the number you want to cancel, the reason for your cancellation, and your signature, and attach a photocopy of your DNI or NIE ID.
2. Once done, mail your letter to Calle Gran Via, 28, Madrid, Spain.
3. After the customer support at the office receive your mail, you will receive a confirmation call letting you know about the letter’s acceptance.
4. Once you provide your final confirmation on-call, an SMS will be sent to your number containing a cancellation PIN.
5. Provide the PIN to the customer service representative, and your cancellation request will be registered successfully. Additionally, you will be notified about your current billing period.