Popularly known as ‘Lojas Americanas’ in Brazil, Americanas is a retail chain headquartered in Rio de Janeiro. Its American founders originally planned to incorporate the company in Buenos Aires, Argentina, but after a brief interaction with notable Brazilian businessmen, the plans were altered for the unique market that the country had at that time.
According to reports, back in the 1930s, most of the existing retail chains in Brazil were expensive and sold specialized merchandise. As a result, customers had to visit varying places of interest to do their shopping, which prompted Americanas to build a store that can offer goods at low prices while maintaining a similar number of varieties. Over the years, the company became a juggernaut, opening over 1900 stores across 20 different Brazilian states. Americanas also sells its products online, which they kickstarted at the tail end of the 1990s, showcasing its adaptability to the internet boom.
It should come as no surprise that Americanas continues to rake in revenues year-on-year while maintaining decent profitability margins. And that has only been possible because of its accessibility and serviceability to the masses. If you have recently purchased an item through its online store but do not need it anymore, then our insightful guide can help you cancel the order and get your payment back without any questions asked.
Americanas Product Selection and Payment Options
When it comes to shopping extravaganzas, Americanas offer plentiful products across various categories that include smartphones, gaming consoles, camera equipment, home appliances, fashion and beauty, toys and games, sports and fitness, and books and stationery.
In addition to that, the platform supports a variety of payment options to cater to different customer preferences. These include the usual debit and credit cards from major vendors such as VISA, MasterCard, and American Express, along with digital wallets such as Mercado Pago, PIX, and PicPay. BNPL (Buy Now, Pay Later) options are also supported, and you can also make a purchase using Americanas Gift Cards.
What is the Order Cancellation and Refund Policy
Americanas offer a seamless order cancellation and return policy, where you can cancel your order at any moment, provided that it has not yet been shipped. In cases where your order has been shipped and you still want to cancel it, then you need to wait for it to arrive at your home, following which you can either refuse to accept it or accept it and then file for a return.
When returning an item, remember to always keep the product intact with its original packaging, without signs of use and violating the manufacturer’s official seal. Additionally, the original invoice for the product must also be provided along with the reason for the return, written on the back of the invoice. The maximum timeline for returns is up to 7 days from the date of receipt, except for categories such as clothes, shoes, and bags, where the maximum time limit is 30 days.
Returns should be mailed by post at your nearest post office, provided that the weight of the item is less than 30 kilograms. If the weight exceeds the aforementioned limit, then returns should be done by physical collection, such as for goods like refrigerators, air conditioners, etc. Physical collection will be done at the same address where the product was originally delivered, and only three attempts will be made for the same. Lastly, items that were picked up in-store can be returned to the same store effortlessly.
Once your order is canceled or returned successfully, you will receive your refund within 10 business days, with the exceptions being digital wallets and gift vouchers, where refunds will appear within 2 hours and 1 business day, respectively.
How to Cancel Your Americanas Order
Now that you have a crystal clear idea of what the order cancellation and return policy says, it is time to go through the steps to cancel your Americanas order.
Canceling Order Before Shipping
- The primary step involves visiting the official website.
- On the home page, select the ‘Log In’ option present on the top banner, and proceed to sign in to your account using your registered email address and password.
- After signing in, head over to the ‘My Account > Orders’ section and then select the order you want to cancel.
- Proceed to click on ‘Cancel’ and then state the reason for your cancellation.
- After the final confirmation, the order will be canceled, and you will receive your refund within the stated period.
Canceling Order After Shipping
- If your order has been shipped, then you can refuse delivery at your doorstep. Alternatively, if you have accepted the delivery, then to file a return, visit the official website first.
- Sign in to your account using your registered email address and password.
- Once logged in, head over to ‘My Account > Orders’ and select the order you want to return.
- In the next step, choose the return process – by post, by collection, or in-store (only for items picked at an Americanas store) – based on the size and weight of the product.
- If you are returning via post, be sure to pack the item properly, print and paste the return shipping label on the package, and then drop it off at your nearest post office. For collection, the item will be picked up from the address it was delivered at, by the company. Finally, for in-store returns, you need to head over to the store (all store locations) you bought from and return it there.
Once your item safely completes the return process, you will receive your refund. For any further queries or assistance, you can get in touch with the customer support team.
