Desjardins claims: 3 hassle-free ways to submit yours

Being a behemoth in the Canadian business sector, the Desjardins Group is the largest financial cooperative in North America. Founded in 1900 by Alphonse Desjardins, the company’s primary aim was to create a credit union based on cooperative principles that allowed individuals and families to create a safe haven for their hard-earned savings while also enjoying easy access to affordable credit.

Today, Desjardins has a vast network of more than 290 credit unions and serves more than seven million customers across Canada. Apart from providing banking services, its comprehensive suite of financial services includes insurance, wealth management, and investment solutions. And when talking exclusively about the company’s insurance subsidiaries, they include Desjardins Financial Security and Desjardins General Insurance.

Currently, there are more than five million commercial and individual policyholders across Canada experiencing Desjardins’ insurance plans, and if you are one of them who would like to raise a claim for emergency reasons, then our all-inclusive guide is just what you need to complete your objective.

Steps to Submit Claim Online

If you are planning to file an online claim for your Desjardins insurance, then be sure to follow the below-mentioned steps judiciously.

1. Begin your journey by first heading over to the official ‘Claims’ web page for Desjardins insurance plans here.
2. You will be first required to select your designated Canadian province or territory, in which the policy was originally registered. Additionally, you can switch languages between English and French.
3. On the landing page, select the type of insurance for which you want to raise a claim. For instance, if you want to submit a claim for home insurance, then select the ‘Home Insurance’ option.
4. On the next step, you will be presented with the option to ‘File A Claim’ online. Click on the provided option, and you will be required to log in to your Desjardins insurance account. Proceed to sign in using your registered email address and password.
5. Once logged in, start the insurance claim process by stating all the required information and providing all the supporting documents (as required). Keep in mind that the supported documents must be provided in a scanned format.
6. After successfully submitting your claim, you will then be contacted by the company’s customer support in the following days to assign your claim request to a claims advisor who will walk you through the process.

Once your damages are assessed and approved, the payment will either be made directly to you or the service provider.

Other Ways to Submit Claim

In addition to submitting your claim online, you can also complete the process either over the phone or through a Desjardins agent from whom you have bought your insurance policy. Steps for each of the aforementioned processes have been listed below, so make sure you follow them judiciously.

Submitting Claim via an Agent

1. Start by first searching the details of your agent here.
2. Proceed to enter your area’s postal code, the agent’s name, and the products and services offered by the agent. Once done, click on ‘Search’ and all the Desjardins agents operating within that region will be showcased.
3. Once you locate your agent’s name in the results list, get in touch with your agent, as your agent will guide you through the claim process.
4. Firstly, you need to find out the supporting documents you need and then obtain the claim form. Fill out the claim form, attach the supporting documents, and then mail the whole lot to the address provided on the form.
5. Once your form and documents are received at the offices of Desjardins, your claim will be reviewed. And if the same is approved, you will be contacted in due time to establish the payment process.

Submitting Claim via Phone

1. The primary step involves visiting the official ‘Claims’ web page of Desjardins here.
2. Choose the type of insurance for which you want to register your claim.
3. A new web page will open where you will be presented with ways to submit your claim. From there, you will be able to obtain the phone number for the claims department. Remember that every Canadian region or province has a different phone number for their claims department.
4. On the call, you need to provide your name, policy details, and your full statement on the circumstances relating to the incident (for which you are submitting the claim) to the assigned customer care representative.
5. After that, your insurance coverage will be checked, and customer support will let you know the documents you need to send (or vice versa).

Once done, your deductible will be confirmed over the phone, and then your claim number will be provided (which you need to note down for future reference).

Lastly, you will then be assigned to a claims advisor who will help you complete the process, and once your claim request is approved, you will receive your payment.

For any additional assistance, you can get in touch with Desjardins’ official support.