Taking pride in its commitment to providing high-quality coffee drinks, Costa Coffee is a British multinational coffee house chain. Established in London in 1971, the company commands a presence in over 31 countries and has grown multi-fold from a single roastery to a global brand known for its signature coffee blends.
The roots of the company go back to Italy, when the Costa brothers (Sergio and Bruno Costa) brought their passion for brewing coffee to the United Kingdom. Throughout the 1990s, the company enjoyed immense popularity, which also came at an expense as it was acquired by the UK’s largest hotel and coffee shop operator, Whitbread. However, the company changed hands again in 2019 when it was acquired by the Coca-Cola Company, and since then, it has solidified its position as a major player in the global coffee market.
Costa Coffee’s iconic signature blend is slow-roasted to create a rich and smooth taste, and they offer a variety of other hot and cold beverages, including lattes, cappuccinos, and iced coolers. In addition to coffee, it also offers a selection of sides, including sandwiches, pastries, and cakes.
To further provide a value proposition to its users, Costa Coffee has come up with its own loyalty program, known as ‘Costa Coffee Club’, where you will earn a ‘bean’ for every beverage you purchase. So, if you have recently made a qualifying purchase at Costa Coffee but your account has yet to see the rewards associated with it, then our thorough guide should help you claim it back effortlessly.
Steps to Claim Missing Points Online
According to the Costa Coffee Club loyalty program’s terms, customers will earn ‘beans’ (substitute for points) for purchasing any size drink or beverage (hot or cold) from any Costa Coffee store or any Costa Express machines located in Great Britain (excluding Northern Ireland). This means that if you purchase multiple drinks in one transaction, you will receive the same number of beans corresponding to the number of drinks you buy. For instance, if you purchase three drinks or beverages, you will receive three beans in return.
Additionally, you will earn more ‘beans’ when you place an order via Click & Collect, perform contactless transactions via Costa Express machines, or purchase a drink in a reusable cup. The ‘beans’ you collect will expire 12 months from the date when it was credited, which is why it is recommended to redeem your earned ‘beans’ for free drink rewards (which also carry a validity period of three months), where 10 beans equal 1 free drink. So, ensure that you always keep track of your earned rewards, either online or via the official smartphone app (available on Android and Apple devices).
Costa Coffee also states that the ‘beans’ you earn will get credited automatically to your account once you make a purchase, with a few minutes delay here and there. So, if you have not received your reward even after hours and days of purchase, you can claim it back by following the below-mentioned steps.
- Begin your journey by first visiting the official ‘Contact Us’ page for Costa Coffee here.
- On the landing page, you will be required to fill out a web form. Proceed to first state your full name and the email address associated with your Costa Coffee Club account.
- Under ‘Nature of Enquiry’, select ‘I Want To Complain’. You will also have the option to enter a case reference number if you contacted the company earlier regarding the issue.
- Then, under ‘What Is This About’, select ‘Beans, Reward Vouchers, Payments, or Charges’.
- After that, select ‘Missing Beans’, and you will be required to provide additional information regarding the loyalty rewards that you have not received yet. Ensure you provide all related data relating to your purchase, such as the type and number of drinks you bought, the date and time of purchase, the place you bought your drinks from, transaction or order ID, etc.
- Once done, click on ‘Next’, and you will then be required to provide your Costa Coffee Club card number, registered phone number, registered address postcode, date of birth, the number of missing beans, the order channel type, address, and time and date of visit.
After that, click on ‘Next’, and your request will be submitted instantly. Shortly, you will receive an email relating to your issue from the company’s customer care.
Overview of the Program
The Costa Coffee Club is a loyalty program that rewards you for making purchases. With each qualifying drink you purchase at a store, express machine, or via third-party service providers such as Click & Collect, you will earn one ‘bean’.
One bean is equivalent to a single point, and when you collect enough beans, you can exchange them for additional rewards. For instance, by exchanging 10 beans, you will earn 1 extra drink (available throughout Great Britain except in Northern Ireland).
It should be known that the Costa Coffee Club is not just about free drinks because you can also enjoy other benefits, such as obtaining a special reward on your birthday (such as cakes) or buying five drinks in a reusable cup in store to get one free.
At the end of the day, this loyalty program is a great way to enhance your coffee purchasing experience while also saving you hard-earned money in the long run.
