Virgin Australia: How to contact for help

Comments

1. Kenneth on August 9, 2022

   I was on flight VA9219 on 3/Aug/2022, I checked in 3 bags but only received 2 at the OCM Airport. Virgin Airlines has completely lost my bag… causing me financial stress. I can’t go eat dinner, because it is required that I don’t wear work clothes/boots. Some medication/clothing/shoes.. etc was in that bag… Virgin Airlines refused to respond to my complaints, in a timely manner. I now have to fly back to Perth earlier than expected and replace over $1000 clothing, supplements, medication and work wear.

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2. Jatinder on December 21, 2019

   Am a platinum on star alliance – a frequent business flier all over the world and was totally shocked to see the way your flight manager at the gate was behaving with the passengers after one flight cancellation and then few hours further delay- rude and arrogant behavior to another level- when he was told by me of the same he off loaded me and shown a no show in my booking so that I had to buy a new ticket for the next flight for Aud 270. Most ridiculous way of handling stress by Virgin Australia.

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3. ROBERT WILSON on February 4, 2019

   Dear Sir, Booking Ref VTVTIF Sydney to Wellington and return.
   Having missed the first flight on Tuesday 29th VA171 due to ill health at Abu Dhabi and needed to return home to UK, I have tried unsuccessfully to contact anyone who will advice on refund and cancellation of return flight VA172 wellington to Sydney on Sunday 3rd March 2019. can you help. These flights were booked through Gotogate, who will not confirm cancellation and require a £110 charge to continue.
   Regards

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4. Phil Twigg J P on December 11, 2018

   So much for the 7 kilograms on board hand luggage. What a joke. Best everyone boarding has 2 items . Including suitcases, backpacks. Raise your game virgin. Loads of press but zero action

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5. Matt Guggisberg on November 5, 2018

   Your priority boarding for ‘war veterans’ is dog whistling of the worst kind and I will not use virgin australia if you continue to venerate war in such a way.

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6. Colleen Johnson on November 3, 2018

   My husband and I were returning home to Brisbane on Friday aboard VA947 from Sydney (after a long rather tiring cruise)
   and being in need of assistance with walking stick (and age) my husband and I boarded early and wish to acknowledge the wonderful help and courteous assistance of your hostess Jasinta. She was very obliging and also asked if we needed assistance when leaving the plane in Brisbane. We wish to applaud her wonderful advertisement for your company. Please tell her of our pleasure. Thanking you

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7. Robyn Rowlison on September 28, 2018

   I have been trying to book a special meal for two days and your system isn’t recognising my e-ticket or code. There is no one I can speak with as all your phone messages are automated. The customer help desk is only open Monday to Friday. You can’t complain about customer service because there isn’t any. What a joke. No wonder I don’t usually fly Virgin.

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8. Tim Mrashall on August 20, 2018

   Flying to UK by Eithad. Tried to redeem points through Europcar in England using ‘cartrawler’ on the Velocity website with no joy. Checked with Europcar and cars were available at Gatwick and Heathrow Airports, two of the major flight hubs in the country. Spent time between Velocity, Cartrawler, and Europcar who just sent me back and forward between each other. The end result would appear to be that I couldn’t book a car by using my points which begs the question why have points if you can’t use them when you want to.

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9. Ann vd Woude on August 14, 2018

   Below is a copy of my email to Bounce Foods

   “I flew with Virgin Airlines yesterday and they “offered” your protein ball as a snack.

   There was NO WAY I could bend, or break off or indeed bite into the ball.

   Protein balls in my view should be fairly easy to bite into….or at least the ones I have purchased (not infrequently) have been.

   I was extremely disappointed given I was on the second leg of my flight to Tasmania and I was hungry.

   To put it bluntly a very disappointing product offering from Bounce”

   Cheers

   Ann vd Woude

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10. Lynda Nichols on May 22, 2018

    My son is flying from Perth to Melbourne on Thursday morning and on checking in online discovered he was no longer able to request a gluten free meal. His request is not a lifestyle choice as he is coeliac and unable to process gluten without painful and often life threatening consequences. I understand he has the option of bringing his own meal or purchasing one on board however as he has paid the same fare as his fellow travellers he his entitled to no more or less than they are.

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11. Jennifer Warburton on April 10, 2018

    I would just like to say a BIG THANKYOU for the Virgin staff at Tullamarine airport on 29th March, 2018. My husband needed assistance and they were so helpful with booking in, getting us onto the plane etc.

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12. Romain on February 22, 2013

    Hello, I would like to take a plane from Adelaide to Sydney without return the wednesday 6 march at 6 o’clock if it’s possible, can I have more information ? But I’m in adelaide and my passport is in Sydney, it will be a problem ? I must to have my passport to take the plane ? Regard

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13. Mark on November 7, 2011

    Made a reservation on14/10/11. Could we please have two Tax Invoices for $207.00 each ticket we purchased? Thanks.

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    • CCC - Sam on November 7, 2011

      plz reach the customer support and they shall guide you

      Reply