If you are planning to fly Singapore Airlines, you will be in for many pleasant surprises that will stay etched in your memory and urge you to book another flight with them soon.
To begin with, consider this — the cabin crew is extensively trained for months to treat their guests with special care and attention every step of the way. They completely bowl you over with their bearing, etiquette, and cultural sensitivity. You are welcomed to wide, spacious seats and hot towels that not many airlines offer. The in-flight entertainment system, meal service, and quality are incredible and incomparable to any other airline, irrespective of the cabin class you are flying. It offers four flying classes — Economy, Premium Economy, Business, and First Class.
High-quality and exclusive on and off-air services have won them several awards in the past, including the prestigious Skytrax ‘World’s Best Airline’.
How to Contact the Airline
Singapore Airlines has its headquarters located at Airline House, 25 Airline Road, Singapore 819829. For queries or complaints, you can call +65 6223 8888 (Singapore), 020 7660 8988 (UK) or 1-833-727-0118 (US).
Here are numbers of other key regions: +61 2 7209 4388 (Australia), +86-10-59407278 (China), + 33 1 86 47 73 99 (France), +49 69 174 156 59 (Germany), +62 21 2561 7913 (Indonesia), 1800 121 212 (India), +60 3 2789 8798 (Malaysia) and +971 800 0650 1645 (UAE). To locate an office nearest to you, click here.
If your concern is specifically on cancellation of flight or lost baggage, follow our guides for help.
More About the Airline
Singapore Airlines is the flag carrier of Singapore and is considered one of the best in the world. It is over 75 years old in the industry but has gone from strength to strength, and has emerged as one of the most respected airlines in the world.
Singapore Airlines has kept up to speed with technology and innovation and was the first to introduce satellite-based in-flight entertainment systems and the first to offer fully-flat beds in business class. Their attention to detail and exceptional customer service is right on the mark!
Owned by a Singaporean state-owned investment company., the airline operates a fleet of over 130 aircraft, which includes a mix of Airbus and Boeing planes.
Some of the Popular Routes
Singapore Airlines primarily operates out of its hub at Singapore Changi Airport, which serves as the airline’s main gateway to the Asia-Pacific region.
The airline serves a wide range of cities, countries, and continents around the world. Some of the major cities it flies to include London, New York, Tokyo, Sydney, Hong Kong, and Los Angeles. The airline also has an extensive network in the Asia-Pacific region, serving destinations such as Bangkok, Kuala Lumpur, Manila, Jakarta, and Shanghai.
Singapore Airlines has a strong presence in Asia, with a significant number of flights to cities in Southeast Asia, China, Japan, and India. It also serves destinations in Europe, Australia, New Zealand, North America, and South Africa.
How to Book Your Flight Online
Here are the general steps to book a flight with Singapore Airlines.
- Visit the official website of Singapore Airlines at www.singaporeair.com.
- Click on the ‘Book Trip’ tab on the home page.
- Follow the drill by selecting your departure and arrival cities, travel dates, and travel class, and mentioning the number of passengers traveling. Press on ‘Search’ to view flights.
- Choose your preferred flight from the list of available options, considering factors such as price, travel time, layovers, etc.
- Enter your personal information, such as your full name, contact information, and passport information (if required).
- Choose any additional services you may require, such as seat selection, special meals, wheelchair assistance, etc.
- Thoroughly review the booking details, including the total price and any additional fees.
- Enter your payment information and complete the booking process.
- Once your booking is confirmed, you will receive an email with your itinerary and ticket details.
Major airlines (like Singapore Airlines) typically offer a range of payment options to book a flight. The specific option may, however, vary depending on the country of departure and the booking platform used, but some of the common methods are credit or debit cards (Visa, Mastercard, American Express, JCB, Diners Club, or UnionPay).
Flyers can use their PayPal account to book flights if it is available in their country. Bank transfers are best for advance bookings. You can also use cash to book your flights with Singapore Airlines either at a ticket office or by engaging an authorized travel agent.
Some payment methods may incur additional fees.
How to Check-In with Singapore Airlines
As with most airlines these days, Singapore Airlines also offers multiple approaches for check-in, the most popular being online check-in. Here’s what to do.
Online Check-In: Visit the Singapore Airlines website here. Enter your six-character booking reference or e-ticket number in the appropriate fields, along with your last/family name as it is mentioned in your passport. Click on Check In. Download and print your boarding pass, or receive it on your mobile device. You can also use the mobile app to access online check-in.
Airport Check-In: If you prefer to check in at the airport, visit the Singapore Airlines check-in counter upon arrival. Provide the agent with your booking reference number, e-ticket number, passport, and any other required travel documents. They will issue your boarding pass and check your luggage if applicable.
Self-service Check-In: There are self-service kiosks for check-in at some airports. It saves time and works faster. Simply follow the onscreen instructions for check-in, print your boarding pass, and check your luggage if applicable. If you need to check in earlier than the standard check-in time, you may be able to do so at select airports.
Please note that check-in procedures vary depending on the departure airport and the type of ticket purchased. Check the website or contact the airport/airline directly for the latest check-in information and requirements.
How to Manage Your Booking
You can use the official website of Singapore Airlines or their mobile app to manage your booking online. Click on the Manage Booking option on the homepage to manage your itinerary. Enter your booking reference or e-ticket number and last name, and press Manage Booking to make the required changes to your booking.
Depending on the type of ticket you purchased, you may be able to change flight dates or times, upgrade your seat, or add special requests, such as meals or wheelchair assistance. Simply follow the on-screen prompts to make the desired changes to your booking.
Alternatively, you may call or write to (email) the Singapore Airlines’ Customer Service wing to assist you with the desired changes to your flight booking.
Overview of Frequent Flyer Program
The Frequent Flyer Program of Singapore Airlines is called KrisFlyer. This program is designed to reward frequent flyers with a range of benefits, including earning and redeeming miles for flights, upgrades, and other rewards.
As a member, you can earn miles for flights with Singapore Airlines and its partner airlines, as well as for hotel stays, car rentals, etc. You can earn elite status in the program by accumulating a certain number of miles or flights, which will allow you additional benefits such as lounge access, priority check-in, and bonus miles.
Members can also earn additional miles by shopping online through the KrisFlyer Spree Program, which offers a wide range of retailers and brands. You can also transfer your miles to other members. You can also use your miles to make purchases at select merchants using the KrisPay digital wallet.
No charges are required to become a KrisFlyer member; you can sign up for free on the website or mobile app.
Can i get some assistance please. Have emailed three times in last 3 days to Singapore Air but no reply. I am a Kris flyer so this is disappointing service. Send me a email address and i will send you what i am looking for please. I am in Australia.
Please help to get me SQ telephone number at HKIA. I need to do quick confirmation for a passenger today with flight SQ863 HKG-SIN @13.30. It maybe too tight schedule due to delayed of flight CX6851 from Nanjing this morning @10AM
I am currently Korea. I have a return ticket to Chennai India with expiry date as 25th Feb 2012. Is there any possibility to extend this ticket for one more month upto 25th March 2012. As my travel agent who booked the ticket informed, it is not possible. Please advise if possible for extension.
Thanks,
Chandra
you could do it easily by calling the reservation desk
I am a singapore frequent flyer and yesterday I tried to book my ticket from sydney to paris return and I was not able to enter my visa card details.
I was in contact with someone in India the line was so bad that we could not understand each other.
I was given a reference niumber,M2L4RU but now I dont know what to do to pay and retrieve my ticket.
Mrs Guilbaud
I want to express my thanks for your help.I could take flight from Seoul to Singapore on Dec/24 as per my original schedule, but when I arrived at the airport in Seoul,I was late due to taxi trouble under snow weather..heck in counter was closed…however one gentleman in SQ office and 1 CA (name Ms.W.R.Jeong who works for Asiana?) supported me a lot, as a result I could take original flight. Thanks agan for your kind support and looking forward to having SQ again.
I have travelled on 16 Dec fromSydney to Singapore by SQ242 and Singapore to New Delhi by AI381. I have not received my baggage. Please reply urgently where is my baggage.TAg No. SQ147166, File Ref. No. DELAI39414.
Please reply soon my cerifiactes are in the bag.
I am going to Vietnam from The Netherlands at 10:30am, 16-Dec-2011.
Please advise if I can carry a camera tripod along – 60cm long and 3kg of mass
of course you can
I bought a ticket to Adelaide-Australia in August 30th, 2011.
According to your web site check-in and seat selection can be done only 48 to 2 hours prior to the schedule flight.
I patiently waited for the time to come to check-in and by my surprise there were just a few seats available most no-window seats. To Adelaide I changed the seat assigned by you -just behind the bathrooms and next to a basin-seat..
I doubt that all passengers waited for the “48 hours” prior to select their seats.
I have a question: How many days or months in advance I need to select a seat of my preference.
This is the first time that I will be travelling with you, and I heard very good comments about your airline from friends that travelled with you before.
I would like to know whether the system for miles redemption is down on the 11th and 13th of November 2011 as I just could not do it online.
I have for the past 9years traveled with your company 2-3 times a year to visit my son I have never had any complaints before but this time I have .I left London heathrow on 18th oct on SQ321 22.05 flight I became quite ill told one of the staff didn’t take any notice I was quite upset as I’m not a good flyer as it is.also when had our meal it was cold didn’t bother to say anything as thought they wouldn’t bother like when told them I felt quite ill.another thing I wanted to change my flight on my return but when my daughter-in- law rang the call centre after waiting 45 mins on the line was told a blunt no even said pay extra to change and was quite Rude in answering her so I was not pleased as I’ve traveled with your company for so many years and the kriss flyer miles is a load of ball it’s hard to sort out via the web site or even a call centre it’s so miss leading .never can really understand how it works as have to pay if you want to keep the miles as every few months they get taken off and sometimes the flight you can’t claim them .I’m so disappointed with the supposed best airline going I don’t think so anymore .I WON’T BE FLYING WITH YOUR AIRLINE IN THE FUTURE .So SO DISAPOINTED.Gillian St John.
We request your contact details, including an email address,to enquire as to why we have not been credited with Airpoints,for a return flight from Auckland through Singapore to Colombo,undertaken in June/July this year.
Ask Air New Zealand rather than Singapore Airlines about this.
This is the first time I have travelled with SIA and purchased a total of 4 round trip tickets (Singapore – Tokyo Haneda, Japan – Tokyo Narita,Japan – Singapore). Our out-bound/ in-bound flights are SQ 0636/SQ 0011. I had confirmed all the out-bound/in-bound seats on 22 Sep 11 afternoon (Singapore time) and received the confirmation letter from customer service on the same day itself, indicating my status as OK. I had also kept the email and printed out a copy of the confirmation letter! However,when I went into the website to check my status again on 8th Nov 2011 (normal procedure to just check again before departure), I was SO SHOCKED TO SEE THAT THERE ARE NO SEATS ALLOCATED TO US FOR THE RETURN FLIGHT BACK TO SINGAPORE! When I called up the office, I was told that I had cancelled the seats which are not true as I already had the confirmation status email/letter! And after some so called clarification, I was told that due to some technical problems, our seats are wrongly assigned to others! It’s so dramatic! The operators just keep apologising and said they will follow up to rectify the problem but till now 11 Nov 11 (almost 4 days), I still never get a satisfactory answer as they can’t confirmre-assign back my 4 seats which were originally allocated to us. I requested for 4 seats in a row as I had 2 children travelling with me. As I am flying off on 13 Nov (my out-bound seats no problem), I need to know my confirmed return flight seats for 19 Nov, latest by tomorrow (12 Nov 11). From 8 to 11 Nov, I spoke to 6 people from SIA (2 of them are Supervisor), but I still can’t get an answer! It is very OBVIOUS that this is SIA fault but they didn’t find a solution to rectify it! As passengers, I don’t think I should be the one suffering due to the fault created by SIA. I need to draw to your attention to this serious shortcoming in your otherwise impeccable service and would like to address my comment to the complaints Dept. Do direct my problem to them directly as I don’t have ample time before my departure on 13th Nov. Thanks in advance!
I was on business class on SQ for a business trip on 30 Oct 2011 to Brisbane. As it was a midnight flight, I was given a small gift from the cabin crew. It was a ear muff, room slipper and another one which i forgot. As I was very tired throughout the journey, I did not realize that I dropped it on the floor and did not take it with me when I left the plane. I was thinking whether is it possible to send me one as it was my first time on SQ business class and I really want to keep it as a souvenir.
Singapore airlines proudly says-‘In our lounges, working relationships, in the smallest details of our inflight service, we rise to each and every occasion, to deliver the Singapore Airlines experience to all our customers’
I am sorry to say my experience is saying otherwise.
I am an unfortunate customer who booked a ticket with SG airlines for Bangkok on 18th Oct 2011 for flight SQ970 .
The flight is SQ970 and my booking ref is KVXVXL.
None knew the Thai flood situation at that time so we booked the ticket.
Now today I checked with Singapore airline customer service and requested to cancel this with no charges, I am told:
a) I am unfortunate that all other flights other than SQ970 is cancelled.
b) Since I booked after 12th Oct, I am not eligible for any refund. That’s SG air policy.
My questions to you are:
a) Am I not a customer of yours..or is my life and safety of people going by SQ970 less valuable..that they don’t have the previlige of cancelling and getting the refund ?
b) Today is 2nd nov and its only today SG air after assessing the situation (with all data and ground knowledge and expertise) could decide to cancel flights till 20th, how can they expect poor unintelligent passengers like me to have got this foresight on 18th oct that floods will not allow us to travel.Which means now I would be penalize that GOD DIDN’t give me that forsight on 18th to have seen floods coming after 1 month and thus was unfortunate to have chosen SG air after 12th (I don’t know what’s the sanctity of that date)
I am sorry to say but rules are not fair.If even Sg air is deciding the feasibility only 10days before the event, why we travelers are been penalized for knowing it one month in advance.
I know as per your policy, I will not get any refund now, but still just wanted to convey my experience as one of the loyal customer shifting the loyalty because of greed and unfair policies of Sg airlines .
Sirs, This is the first time I have travelled with SA and purchased a round trip ticket from London/Changi Int. I fly back Thurs 3/11/11 fltSQ 322 @ 23.45. I need to draw your attention to a serious shortcoming in your otherwise impeccable service and would like to address my Email to the complaints Dept. Kindly Email their address.
Robert Adeney
Dear Sirs,
I am very disappointed with your service !! I try to change for a client of my company his origin booked flight Jakarta – Singapore into Denpasar – Singapore. For my understanding a more or less simple ticket change – not in real – the booking office asked nearly 300 US Dollars. It is a lot and not in the standards what i expect from a good customer oriented airline. I am very very disappointed !!
I need answer asap. I purchases a return flight ticket for my daughter in NZ using my credit card. Can i fax the letter to SIA office? need answer ASAP
ensure a copy of the cc is also carried by your daughter during travel..
Hi,
I would like to request for a birthday cake for my daughter for tomorrow 23Oct2011 return flight from Singapore to Brunei on SQ182 at 9am flight. I tried to call the Call centre and hotline but could not get through and the operator is always busy. Kindly confirm if this arrangement could made. Thanks
please reach the customer support again at later time..they could arrange this for you
To Whom It May Concern
KRISFLYER member
I recently purchased a trip (including accommodation, cruise and airfares) to Egypt from a travel company called Travel Managers and requested flights with Singapore Airlines because of your reputation as a top class airline – my experience on balance has been expensive and disappointing.
My first disappointment came after obtaining my flights, I found out that my flight from Singapore to Cairo in both directions landed in Dubai. Our son and daughter in law had recently had a baby – our first grand child (who unfortunately was very unwell), added to this my daughter in law’s father had been diagnosed with cancer and was advised to immediately leave Dubai to seek treatment in India. Our children were left in an unsupported family environment at a time when they needed help.
I rang Russell Masterton at Travel Managers and asked him to contact Singapore Airlines to see, if under these circumstances, I would be allowed to either ‘stop over’ on my return flight or alternatively ‘pick up’ the flight out of Dubai after finding my own way to Dubai at the end of my Egypt stay. He came back with a ‘ negative’ from Singapore Airlines but suggested I ring and put my case. I rang the Melbourne office, explained my situation and was given a very blunt no, citing the fact that the plane only stopped in Dubai for refuelling. (this of course is not so and people can board and disembark this flight)
Subsequently my son arranged, at my expense, for me to fly from Cairo-Dubai return for approx $500. I notified Travel Managers of the arrangements and times. I had two and a quarter hours to make SQ 493, once I landed on the Emirates flight from Dubai.
When I arrived in Egypt at the beginning of my trip the travel company were concerned about the time and the connecting flight. Even if the Emirates flight was on time a change of terminal was required etc. What do I do now??
I rang Singapore Airlines in Cairo and WHAT A LOVELY BREATH OF FRESH AIR was
Mira Adel
Reservation Officers
Cairo, Egypt
She showed concern, attentiveness and support for my predicament. Traits I would think should be part of all Singapore Airlines employees. Mira suggested that Singapore Airlines could collect me from my Emirates flight – get me to the correct terminal, find my luggage etc. Fantastic!
She rang me the next day and told me that this could be arranged but her concern was if Emirates was late (not a normal occurrence but a possibility) what was my Plan B?? I didn’t have one.
Mira then suggested that it would make sense for me to pick up the flight in Dubai and not fly back to Cairo. (I think I had heard that all before??)
I responded with ‘if you can arrange that I would be most thankful.’
Mira again rang me to say she had to liaised with Australia and was able to make that change for me. I was ecstatic……. at a cost of $550!!
Why couldn’t this have happened in Australia in the first instance when I explained my situation!!!! A situation that may have cost me $550 then, had in fact cost nearly double that because ‘someone’ would not ‘move the goal posts’ for, in my opinion (obviously), a deserving case.
Why is such a large amount of money charged to re issue a ticket? My seat from Cairo to Egypt was subsequently empty (so could have been sold – a plus for Singapore Airlines but a cost for me) and I basically paid for my seat from Dubai to Cairo twice. Is this how other airlines operate?? I know times are tough but this comes across as a ‘rip off to me.
To ‘add salt’ to the wound I attempted to claim KrisFlyer miles for my Melbourne – Cairo flights and was told that this travel class was not eligible.
So as stated at the beginning of this email – on balance – my Singapore experience has not been a good one!
Yours faithfully
Sue
To whom it may concern,
Yesterday i took the early flight from Taipei to Singapore via flight SQ881. Would appreciate if you can assist to advise me the PNR no and Amadeus locator of said flight booking as i need it to present to Cebu Pacific as reference and to support my complaint and demand for a fare refund.
Pls serve this as commendation as well for the assistance your staff gave us in Taipei airport.
Thank You
the airline can give you these info over phone..please reach the numbers given on this page
can we reserve seats for our travel?
From Manila(MNL)Ninoy Aquino Intl
To Singapore(SIN)Changi Intl
you can reserve seats directly from the website
I am trying to print a copy of a receipt for a recent flight I booked on the Singapore Airlines Flight, for my company expenses. This does not seem to be possible on your web site, why not, its simple to do on Expedia or other booking sites,you have the details of my flight but I can not book the receipt. So as I live in Malaysia, I tried ringing your KL office after 20 minutes on hold, I got cut off. When I redailed I was then played a recording that the office was closed. It seems almost impossible to call anybody at singapore airlines to help get a copy of a payment receipt for a flight. This is VERY POOR SERVICE
email address, guys–an email address. I have been searching for an email address to contact Singapore Airlines–plenty of phone numbers, which are closed, and I am not partial to. We’re in 2011 right now, supply your customers with an email contact.
With all respect how can Singapore Airlines(my favourite carrier) continue to be associated with Tiger.The only reason to fly with them now was that the airline is owned 50% by SIA. Have tried their email line weeks ago..no doubt it disappeared into thin air.All I want to do is to change from an early flight to the next one 2 hours later and pay the change fee.Flight is March next year. Can you get someone to contact me and sort it out. One good comment from me might be rewarding ..not dealing with a black hole..A LOYAL SIA SUPPORTER.
why dont you talk to a SIA customer rep? you could get guidance on this from the support team.
Hello, we are looking at breaking a return journey (jakarta – Singapore – Sydney return) at Singapore….how do we manage the same through your website..it does not give that option. Thanks
HI,
I went through your website to book tickets for our family, from jakarta – Sydney return. However, while returning, we want a ten days break at Singapore, from where we are taking a separate ticket to India, and then come back to Singapore, to return to Jakarta.
The website does not give this option..how do we manage this booking.
We are lookaing at going to Sydney on 13th Dec, returning to Singapore on 22nd Dec, but then returning to jakarta on 2nd Jan.
try getting it done over phone
Hi. I need to bring milk powder, health drinks and pills for my trip.
Am I able to pack all these into my check-in lauagge?
please enquire with the customer support..if am not wrong you can carry this on check-in baggage but not any hand baggage..
Please bring back SIA call centre to Singapore. The India call centre is useless in terms of helping me find out if I can bring my dog. Just asked me to read from website patiently.
SIA is not India’s national brand. My husband already banned SIA from his and his staff flying list.
Absolutely agree. The call centre in India only knows how to follow procedure at best. When I talked to them, it’s like talking to machine – procedure, procedure, procedure. If they can’t understand that their procedure can’t cover all scenarios, there is no reason for their existence.
Dear Sir Madam!
On Saturday 04/06/2011 on flight SQ 62 from Singapore to Moscow I had the pleasure to be looked after by flight attendant Miss Rozita Ishmail. As your flight attendants usually provide excellent service, Miss Ishmail however was outstanding in her work performance.Attentive, very courteous, and her smile rarely left her face. Miss Ishmail is a very valuable asset to your company and I wish her well in her profession/carrier she obviously love so much and performs so well.
Well done Singapore Airline.
But on a not so good note. Your check in ground staff at Moscow Domodedovo A/P would need to be more educated in providing better and more friendly helpful service and better English language skills. Their service is not to Singapore Airline standards.Sorry to say.
Looking forward flying with you again.
To whom it may concern,
I have called up & spoken to one of your sales people, could not or barely got her name but I think it is Danii, as she was too fade on the phone. My enquiry was “How do I make a claim for Krisflyer, that has forgotten to be claimed for flights that already have been done for one of my boss. I have asked her to email be a form to my email address as above. However, I have not received it yet & still waiting for it, when she said she will get onto it now. The reasons why I call up was that I could not find the relevant category on the net. So could you please have someone to sort this matter out, as soon as possible. Many thanks.
Kind regards.
Tina Phung.