Contact Safexpress: Customer care, phone of Safexpress couriers

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Safexpress Contact: Find below customer care details of Safexpress couriers in India, including phone and address. You can reach the below contact for queries on Safexpress locations, freights, online tracking, cargo rates, express delivery or other questions on Safexpress services in India. Besides contact details the page also offers information and links on Safexpress products and services.

Safexpress Head Office
Safexpress Pvt. Ltd.
Safex Cargo Complex
National Highway No. 8
Mahipalpur Extension
New Delhi – 110 037
Phone: 011-26783281
Fax: 011-26781481

Safexpress Customer Care
Phone: 1800 113 113 (toll free)
Email: [email protected]

Regional Offices
Ahmedabad: 02717-251387 /88
Bangalore: 080-28549009 (five lines)
Bhopal: 0755-2852634
Bhubaneshwar: 0674-2588394
Chennai: 044-65218247
Cochin: 0484-2609415
Delhi: 0124-2348621 – 26
Guwahati: 0361-2134341 /42
Jaipur: 0141-2332981
Kolkata: 033-26594151 (five lines)
Lucknow: 0522-2476065 /66
Mumbai: 02522-654581 (ten lines)
Goa: 0832-2888501
Patna: 0612-2692911
Pune: 02114-235891
Secunderabad: 040-27952711 (five lines)
Hyderabad: 040-27952711 (five lines)
Srinagar: 0194-2470049
Ajmer: 0145-2695791
Assam: 0373-2322471

The above contacts are of Safexpress offices across the country. You can reach the contacts for new shipments, status of packages, tracking, or complaints on Safexpress services

Pickup Request / Tracking
Would you like an executive from Safexpress to pick your packages from your address? Simply fill the form here with details of origin, destination and weight to have someone from the Safexpress office call you. To track your shipment online simply input your waybill/consignment number to access details on the status.

About Safexpress
safexpress-logoSafexpress was launched in the year 1997. Launched as a door-to-door service, Safexpress currently covers over 560 destinations across 35 states. Covering more than 1000 routes, the logistics company has over 3,600 vehicles that travels more than 5,00,000 kms a day and delivers more than eight million packages a month. Limca Book of Records in 2003 declared Safexpress as India’s “Largest Logistics Service Provider”.

Safexpress services include Express (a time definite service with flexibility of surface and air connectivity); Draft-on-delivery (a value-added service wherein the delivery would take place only when draft has been collected); All Risk Cover (Safexpress would cover the value of the loss in case of damage); Safebox (convenient boxes that accommodate up to 20kgs of cargo); Safeair (faster transport of documents/goods through air); ILM; and Consulting (logistics consultancy).

All posts are published by our dedicated team of writers who curate, gather and produce relevant content for public. Leave a feedback or report inaccurate information using the Comments form below.


  1. Akshit Agarwal Reply

    One of the worst service of safexpress I had never seen before. None of the employees giving the correct statement of the shipment and the most important thing the AHMEDABAD Area Manager didn’t give the correct statement regarding the product shipment.

  2. I sent a carton and a suitcase on 17-05-2019 with waybill number number 65502707 from Vijayawada to Lucknow. I cannot reach anyone in the Lucknow office of Safexpress, neither have they delivered my package. Kindly look into the matter

  3. Surbhi Goyal Reply

    Hi team,
    I have used Safexpress door to door service for moving my household goods, clothes and other items. It is utterly disappointing that my goods went missing in this process

    Out of that below items are missing:

    1 Designer Saree ( orange pink designer Saree)
    5-7 designer suits (creame red color, off white suit of jacket pattern, orange off white suit, red gota Patti suit, green suit, pink mirror work suit, grey n red combination suit etc)
    3 Zara Shirts ( white color, black color 2)
    1 Tommy Shirt blue color
    1 non stick pan
    1 Ghee packet
    1 kitchen sissor
    1 Kitchen lighter
    2 knifes
    1 purse

    I am still checking all the items and will let you know if there are more things missing.

    Also one thing I noticed that all the brand new items are missing.. Clothes, shoes, kitchen items which were brand new are missing, all the used products are there in carton.

    Please expedite this matter and return me all the stuff asap.

    I got married a month ago thats why all the new stuff which are missing are brand new and highly costly..approx cost of the missing stuff is 20-25 thousand.

    Please look into urgently.


  4. Navajyoti Bhuyan Reply

    My consignment reached Guwahati from Chennai on 13th Oct’17 as per tracking. Since yesterday i am trying to contact the local office for delivery and they are not picking up the phone. On talking to toll free number i have been told that they don’t have the Guwahati office numbers. it’s really strange that neither I have been contacted nor I am able to contact the safexpress office. this is horrible service. Also their chat portal didn’t allow me to send messages.

  5. My Consignment was dispatched on 24Oct from Delhi and it reached Bangalore only on 31Oct and till date 4Nov there is no sign of any delivery nor can they be reached through their toll free number 1800 113 113.

    The other complaints in the forum, speaks itself about the volume of your company and service standard. Time to rename your company as Unsafe Express.

    In future will never do online purchase from anyone who uses Safe Express to courier.

  6. From Chennai to Bangalore Booking date is 21st Oct’16. But even on 26th Safe express has not delivered the consignment.
    I am not sure why they keep the consignments without delivering it. Horrible service. Never ever advise any one to send by SFEXPRESS

  7. I am a student of BITS-Pilani. I am the receiver on behalf of my brother’s consignment (Way bill no:47373276) which was sent on 6th June from Delhi has not been received . The tracking detail shows that the consignment has arrived the destined place (Mumbai city). Before pick up, I was told that it doesn’t take more than 4 days to deliver from major city-to-city.What is the point of tracking the shipment. Provide me with the address and contact number of Safe express delivery services at Mumbai. This is service at its worst. We had to struggle with pick up request & now struggling with delivery.
    I will share my experience along with details on social forums so that others dont suffer and look towards better alternatives.

  8. Vidya Menon Reply

    My Way bill no:46960120 which was sent on 12th May from Jodhpur has not been received as yet. The route map shows that the consignment has arrived the destined place of delivery a week back.What is causing the delay? As per yours terms and conditions i am to receive the consignment in a period of 5-7 business days. I understand that there can be delay due due many reasons. But then this has almost been 20 days. I need to know the cause of delay and the status of my consignment as to when I shall receive the same. Or please provide me with the address and contact number of Safe express delivery services at Thrissur. Thoroughly disappointed with your services

  9. Sumit Kumar Reply

    I shipped my home material from Patna to Pune but I found some material stolen and my dinning table grass was also broken. I think they should change their company name from SAFEXPRESS as its not at all safe.

  10. VIJAY MOTORS Reply

    In our consignment all material are packed in one Wooden box, (Long block & Turbocharger ,Feed Pump) There are 2nos packing slips of Lucknow plant .
    When Safexpress delivered our consignment at plant , no any wooden box received , Long block received in loose condition so we want to ask you If Box are broken in transit why no one called us or take confirmation from us about how many materials in box.
    Now TATA Motors debit the short received parts amount Rs.44056/- . to our account. For this debit only Safexpress is responsible , so kindly look into matter & give us proper suggestion on that.

  11. Laxmikanth Reply

    This is to information that M/s Safe Express has made a regular practice of keeping material at their end after reaching their godown.

    Sending herewith detail of WB number: 44707756 which shows material has been delivered . But till date we have not received my bike neither they are responding well. Due to this I have failed to go my rides.
    Your service is as sick as junk.

  12. Abhishek Nair Reply

    Complaint regarding order Waybill# : 43235265

    The package already handed over on 2nd July 2015, after 18days they have not shipped it from source, its very ridiculous and waste service, they made customers suffer and i am already suffering because of them, so do not ever use this service.

  13. This is to information that M/s Safe Express has made a regular practice of keeping material at their end after reaching their godown.

    Sending herewith detail of Lr 43081139 which shows material has been delivered . But till date we have not received any material neither they are responding well. Due to this our commitment has failed to deliver material to the customer.

  14. Rashad Musthafa Reply

    Way bill no:42433759, Booked my bike from new delhi to kannur on 09/06/2015 via safexpress on which they promised me the delivery within 5 days. Now the bike has reached here after 14 days on 22/06/2015 with 2 damages which costs ?.1800 approximately and they are not ready to give the claims for which they charged ? .1500 as packing charges. Here branch manager and regional Manager Mr. Vinay Lal are least bothered about the same. If anybody is willing to book consignment via safexpress, please think 10 times because only the name is safexpress but in reality its not safe as well as the delivery is too late and they are so careless. Even they won’t call you upon late delivery or damages etc. Always we have to call and enquire.. Very bad experience from safexpress as they provide worst service.

  15. R.Manoharan Nambiar Reply

    Deliberate boost of weight to charge exorbitant freight
    The Customer Care
    Safexpress Ltd.,
    Solan, Uttarkhand.


    Ref: Segnus Mediloids consignment docket No.41248084.

    Sub: Boosted weight and exorbitant charges levied by Safexpress agent at Solan. Requesting immediate action to reduce the freight appropriately as per the consignment weight- regarding

    Further to my earlier email and telephonic conversation with Mr.Sandeep Sinha, Mobile No.09318990881 of Safexpress, ie on 11/02/2015, I would like to put it on record of my anguish over the boosted weight of our consignment and exorbitant freight charges of Rs.5350/- by Safexpress agent at Solan.

    On 11/02/2015, I went to Safexpress hub at Vanagaram, Chennai and met Mr. Ilavarasan, Co- ordinator Mobile No.09381422680 of my consignment, who weighed the consignment in my presence and found to be 73 kgs. But the docket claims the weight as 117kgs and rounded off to 190kgs.

    We have failed to understand that how 73kgs become 190kgs as round off!!!?. We feel cheated and deceived. Hence I request you to take immediate remedial measure to rectify the deliberate increase in weight by the Safexpress agent at Solan.

    We still strongly believe that Safexpress is committed to honest business.

    Anticipating your favaourable action.

    For Segnus Mediloids,Chennai
    Manoharan Nambiar.R
    Mobile No. 09444123678

  16. My Dacoit No is 32680994, Name Anil K Mane, Mobile No :- 09890949272, 07798983708, Pune. It was booked from Bengaluru to Pune on 25/12/2012, But till date it is not delivered. All your contact numbers are out of order or not responding. Kindly go through the matter & deliver the goods urgently. I just don’t understand why you people can call on mobile number when it is mentioned on the address. Very Poor Service Sorry to Say.

  17. This is to inform you that on 29/10/12 courier docket No.32148801 was sent from Bangalore to Pune but till date I have not received.Therefore I request to you to locate the document & ASAP inform the status of the same.

  18. Sudhish Nambiar Reply

    REF: 29933865 DT. 16-10

    I have booked 2 cartons of my used garments from Agartala to Ahmedabad at your Agartala office. Not only they charged me hefty amount of Rs. 1600 for 25 kg parcel but also as on today i.e. 21-10, the parcel is lying with them and not moved.

    They are only giving assurance that it will be moved today or tomorrow.

    pls intervene.



  19. This is just FYI.When I was travelling back to Pune,On the Pune-Satara road I traced a vehicle of safexpress KA 01,5586 which was speeding to an extreme extent ,I would rather call it rash.I have informed you this just because ur organisation is well known by everyone.Thanks.

  20. we dispatched three cartoons three months ago to an address in santacruz, mumbai. Still nothing has reached..

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