Qatar Airways is the state-owned flag carrier airline of Qatar in the Middle East and one of the largest airlines in the world. It operates flights to all six continents, including Asia, Africa, Europe, North America, South America, and Oceania. The airline connects to more than 150 destinations on the world map.
The Doha-based airline has won numerous awards over the years, including Skytrax’s World’s Best Airline. It has been consecutively awarded for its outstanding performance and services in the hospitality sector in 2011, 2012, 2015, 2017, 2019, and more recently in 2021. The airline has earned a five-star rating, winning the confidence of the traveling public. They managed to maintain the highest standards of safety and hygiene onboard even during the pandemic years and earned a five-star COVID-19 Airport Safety Rating. They have consistently adhered to the highest possible standards of professional, independent scrutiny, and assessment.
How to Contact
If you are looking to reach out to the customer service of the airline, you will find the details below. You can reach the numbers for queries on new reservations, lost baggage, cancellation or others.
Address
Qatar Airways Tower 1,
Next To Al Manna Building,
Airport Road, Doha, Qatar
Support
Phone: +974 4144 5555 (Qatar – Main)
Phone: +971 600521473 (UAE)
Phone: +61 283201015 (Australia)
Phone: +5511 51080474 (Brazil)
Phone: +1 888 366 5666 (Canada)
Phone: 400-994-9991 (China)
Phone: +33 488910726 (France)
Phone: +49 6917 4899 14 (Germany)
Phone: +91 95129 72827 (India)
Phone: +7 4951083497 (Russia)
Phone: +44 330 912 7415 (UK)
Phone: +1 877 777 2827 (US)
Qatar Airways has been recognized for its exceptional service, luxurious cabins, modern fleet, and innovative amenities. It has been known for continuously upgrading its products and services to enhance the passenger experience. It offers a high level of comfort, convenience, and safety to its passengers, making it a preferred choice for many.
Qatar Airways was launched in 1997 and completed 25 glorious years of flying in 2022. It is owned by the government of Qatar through the Qatar Investment Authority.
Passengers flying with Qatar Airways can enjoy a range of benefits, including comfortable seating, excellent in-flight entertainment, delicious cuisine, and exceptional service from the airline’s attentive cabin crew. The airline also offers a frequent flyer program called Privilege Club, which allows members to earn and redeem miles for rewards.
Popular Routes of the Airline
Qatar Airways operates flights to over 150 destinations worldwide, with some of its most popular routes including — Doha to London; Doha to Bangkok; Doha to Paris; Doha to New York; Doha to Sydney; Doha to Istanbul; Doha to Singapore; Doha to Tokyo; Doha to Delhi; and Doha to Johannesburg
New destinations include Dusseldorf in Germany, Qassim in Saudi Arabia, London Gatwick, and many more. Qatar Airways’ primary hub of operations is Hamad International Airport in Doha, Qatar.
How to Book Your Flights with Qatar Airways
- Visit the official website of Qatar Airways.
- Click on the ‘Book’ tab on the home page and then on the ‘Flight Schedule’ option.
- On the Timetable window, select ‘round-trip’ or ‘one-way’, whichever applies to you. If it is a round-trip, enter your origin and destination cities, with the departure and return dates, and click on ‘Find Flights’ to select and confirm your booking.
- If it is a one-way trip, simply enter your origin and destination cities with the proposed date of departure, and find your flight/s. In both cases, select your preferred flight from the list of available flights.
- Choose your cabin class and any additional services, such as seat selection and extra baggage allowance. Review your flight itinerary and total cost.
- Enter your personal and contact details as requested, including your name, email address, and phone number.
- Choose your payment method and enter your payment details. Qatar Airways accepts various payment methods, including credit cards, debit cards, bank transfers, and PayPal. The accepted credit cards include Visa, Mastercard, American Express, Diners Club, and a couple of others. The available payment options may vary depending on your country of departure and the currency used for your booking.
- Review your booking details and agree to the terms and conditions. Click on the ‘Confirm and Pay’ button to complete your booking.
How to Check-in
Here are the steps to check in for a Qatar Airways flight —
Online Check-In
- Visit the official website and click on Check-in tab.
- Check-in with your booking reference or e-ticket number, and last name.
- Select the ‘Check-In’ option and follow the prompts to check in online and print your boarding pass.
Mobile Check-In
- Download the Qatar Airways mobile app on your smartphone.
- Select the ‘Check-In’ option and enter your booking reference number and last name.
- Follow the prompts to check-in on your mobile device and download your boarding pass.
Airport Check-In
- Arrive at the airport at least 3 hours before your flight departure time.
- Proceed to the Qatar Airways check-in counters and present your passport and booking reference number to the agent.
- The agent will print your boarding pass and check any baggage you may have.
Please note that the available check-in options may vary depending on your departure airport and flight destination. It is recommended to check the specific check-in requirements and options for your flight on the Qatar Airways website or by contacting the airline’s customer service.
How to Manage Booking
Please follow the steps outlined below to manage your flight booking.
- Click on the link here.
- This will open the ‘Manage Booking’ page for you.
- Enter your booking reference (PNR) or e-ticket number and last name in the appropriate fields.
- Press on ‘Find Booking’.
- Your booking details will appear on the screen. From here, you can view and modify your flight details, including the flight date, time, and seat selection.
- You can also manage your meal preferences, request special assistance, add extra baggage allowance, or make changes to your contact information.
- If you need to cancel your booking, you can do so online, and request a refund, subject to the fare rules and conditions of the ticket.
If you need further assistance, you can contact the Qatar Airways customer service team through the website, social media channels, or the phone.
What You Should Know of Frequent Flyer Program
The Frequent Flyer Program at Qatar Airways is called Privilege Club, which is designed to reward loyal customers with a range of benefits. Members earn Qmiles for every eligible flight with Qatar Airways, as well as for hotel stays, car rentals, and other partner transactions.
Privilege Club has four membership tiers — Burgundy, Silver, Gold, and Platinum. Members receive tier benefits, such as priority check-in, lounge access, and extra baggage allowance, depending on their membership level. Members can access Qatar Airways lounges, including the exclusive Al Mourjan Business Lounge in Doha, depending on their membership tier and class of travel.
Members can use their Qmiles to upgrade their flight to a higher cabin class, subject to availability. Members can earn and redeem Qmiles with a range of partner airlines, hotels, car rental companies, and other partners. Privilege Club allows members to combine Qmiles with up to nine family members to earn and redeem Qmiles faster. For queries or help on Privilege Club, you can call +974 4144 5555.
Hello,
I flew with Qatar airways last week on a flight from London to Colombo via Doha. I think that I left a black Northface jacket and a grey hoody on this flight and was wondering if there is a lost and found department that i could contact. the flight numbers that i took are QR 2 and QR302.
I would be extremly grateful if you could let me know if there is anything i could do about this.
Kind regards,
Richard Beckett
Richard, you can trace your lost items by calling the customer care on the number given on this page.
CITY AIRPORT
(24 HOUR PASSENGER SERVICES & TOURS)
______________________________________________
Local charges
Sri Lanka
Airport drops -RS 2300/=
Airport pickups -RS2500/=
Round tours -RS 30/= pkm
One way drop hires -RS 60/= pkm
Dear Sir/Madam,
On arrival at Chhatrapati Shivaji(Bombay), I discovered that my luggage was missing and I informed your ground staff of this, they completed a PIR and gave me a copy.
To date, I have heard nothing from you to say that you have found my luggage. As it is now 167 days since my flight and my luggage has not been located, I am writing to formally request that you compensate me for the loss of my luggage, including associated costs, without further delay.
I invoke this right pursuant to Article 17.3 of the Montreal Convention, which states that “If the carrier admits the loss of the checked baggage, or if the checked baggage has not arrived at the expiration of twenty-one days after the date on which it ought to have arrived, the passenger is entitled to enforce against the carrier the rights which flow from the contract of carriage.”
Your airways is offering $460 for 23 Kg baggage, but my baggage was of 32 kg; For which I had already provided you the excess baggage receipt. I had also paid 150CAD at Calgary Airport.
Now already 24 weeks have passed and I will have no alternative but to issue legal proceedings against your airways. I do however hope that such action will not be necessary and that this matter can be amicably resolved.
Yours Sincerely.
Nazma Vadhvania
sorry to hear about your problem..you should escalate this with senior authorities in the company..
I flew Qatar airways from Ankara to Melbourne, transfer via Doha on 11 July 2010. At Doha airport at counter 15 they confiscated all my alcohol and said Australian customs does not allow alcohol into the country. I knew Australian government had rules about the limit which I did not exceed but at Doha airport they blamed Australian customs and did not allow me on my flight to Melbourne. I had no other choice but to give up on the liquor worth 100 Euro purchsed at duty free. I am so sorry I flew qatar airways as no one made me aware of this as I found out that it was the Doha government not permitting alcohol at the airport. If this is the case all qatar tickets sales offices should make people aware of this. I want people to know that if you travel through Doha airport they will confuscate your alcohol and blame someone else. For this reason I will not fly qatar airways again.
A VERY DISCRIMINATIVE SERVICE ON YOUR FLIGHT AND IT SPOILED MY WHOLE JOURNEY. IM REG CUSTOMER OF KUWAIT AIRWAYS THIS TIME I TRIED YOUR FLIGHT BECAUSE I HEARD U R NO 1 IN COMMITMENT TO EXCELENCE IN HOSPITALITY AMONG FLIGHTS BUT ONE OF YOUR LADY CABIN CREW SHOWED REAL DISCRIMINATION FOR INDIANS. HER BEHAVIOR WAS LIKE ‘IF U WANT TAKE OR’ AND EVEN SHE HARDLY SMILES. I WAS REALLY DISSAPPOINTED AND AT THAT TIME I MISS MY REG FLIGHT KUW AIRWAYS BUT ONE OF YOUR CREW HER NAME IS BEATRIS SHE WAS S REALLY A PROFFESSIONAL I DONT KNOW WHO OR FROM WHERE BUT SHE IS AN ASSET TO YOUR COMPANY. PLEASE ASK YOUR CREW TO STOP DISCRIMINATION AGAINST INDIANS.
on all airlines you have one or two such behaviors..
PLEASE DO THE PROPER BRIEFING FOR YOUR STAFF SPECIALLY INFORM THEM DONT SHOW DISCRIMINATION AMONG PASSENGERS I WAS TOTALLY HURT ON MY JOURNEY FROM TVM TO DOHA ON 18 JULY
I want to travel from Lagos to Chennai in Business Class with my physically challenged son who needs wheel chair assistance. The transit time at Doha is 20 hours. I understood that Qatar Airways is not processing STPC for medicals and Pax need to stay at the airport for transit period. Is is true? If so, I will find another airlines.
Thanks and regards
Raghavan
I forgot my hand baggage in the bus to the transfer section after reaching doha from stockholm. i am a passenger frm norway via stolckholm and then stolckholm to Doha and finally kathmandu.I contacted tranfer section ans they asked me to contact lost and found section after reaching the final sdestination. since the bag has no details tagged on it i was wondering how can i contact the lost and found section about this and find my luggage and ask them to send it to Kathmandu,nepal.
please reach the customer service
i forgot my reservation number how can I find
i have the eticket number
you can check your email inbox or visit the website to input details of your ticket and get details
I flew Qatar from Manchester to Columbo via Doha on the 6 august and my wife made the mistake of taking some face cream in in her hand baggage.
So we decided to put it into my cabin bag and went back to check in desk to check it in.
But also in the unlocked bag was my Sony camera and when we arrived in Columbo and opened to bag the camera was missing.
The bag must have been opened and the camera stolen either in Manchester or Columbo.
I was very upset by this and it spoiled our holiday because we had no camera to take photos.
Also the flight we caught from Manchester had a technical problem with the inflight system and we had no movies to watch all the way the Doha.
We wasnt to bothered about this but on our way back home on the 21 august the same announcement was made sorry our in flight entertainment system is broken, not what you would expect from the worlds five star airline.
Another thing that I noticed on all the four planes that we flew on that our tea was served with cream on inquiring about this we where told that Qatar the worlds five star airline only carry’s small amount of fresh milk and that reserved for babys .
I must say I was quiet disappointed by all this and it really did ruin what should have been a nice holiday.
regards M Byrne
a sad incident..do place a complaint on the lost camera..
dear sir/madam
im traveling to london from iran on 16th sep and i booked my ticket on one of ur travel agency in uk london and i read in ur confrimation email that i need to show my card that i did payment with it but i dont have my card as my fiance booked it for me from there and i need one conatct # in iran .
looking forward for ur reply
please call the customer care
To Whom it May Concern,
This is a call for a reimbursement/ compensation by Qatar Airways due to an inconsistent baggage policy at Bangkok Airport at the time of travel.
Our golfing holiday commenced with our departure on 15 Aug’11 from Dubai via Doha to Bangkok (BKK). Our return flight was on 01 Sept’11 from Bangkok (BKK) to Dubai via Doha.
As we travelled with our sporting equipment, we received an allowance of 10Kg/ person for our golfclubs from Dubai.
During our return flight from Bangkok this allowance was not in place and caused me to pay for returning our golfclubs from Bangkok to Dubai at a cost of Aed 1200!
The implication of this lack of consistancy, caused that Qatar was the most expensive flight service provider for our holiday and was unplanned for and we were not informed of this lack of consistency of service at Bangkok by Qatar. Qatar will not be my preferred provider with such a customer service, had I known before hand.
The staff assistance was professional at Bangkok at all times and showed their empathy towards us for this inconcistancy and request us to make our complaint to Qatar Management.
The staff at Bangkok indicated that at 05 Sept’11 the allowance inconsistancy will be resolved with an allowance of 10Kg for sporting equipment per person. We still had to fund our equipment.
As this was clearly an injustice to us, as the allowance is now in place,and to expect us to pay for our equipment’s return flight while allowing us to bring it to Bangkok, I request that I will be refunded/ compensated for our loss.
Your favourable consideration and feedback is requested.
Edwin
UAE
Edwin..here is what you need to do..visit the Qatar Airways website and place a complaint through the contact us page or ‘claims’ section. You should be seeing a response in 24 hrs. It is always recommended to double check your baggage allowances and restrictions before any flight. This makes your travel more comfortable.
Thank you for the reply. The official website of Qatar actaully states that 10kg are allowed for sport equipment and they elaborate which sport equipment and it includes the golf clubs. This policy is actually not (was not) applied at the time of travelling at Bangkok on 01 September 2011 but only implimented as of 05 September 2011.
I will proceed to the Qatar web site and make the claim there. I was under the impression that even if I did report this on this website, the issue will be dealt with (or e-mail contact will be made with the customer), to the customer’s satisfaction. That is what I would have called “a 5 star Qatar customer service”….
Regards
Edwin
you are right..any flier would expect better customer support when the airline is ranked a “five star”..feel sorry about what has happened…and I hope you would hear from the airline asap.
I am Anoop and I have traveled in your flight QR51(doha to washington DC) on 21Sep2011,which was late due to which I missed the next flight to Tampa.
To make things worse your customer service at Washington DC were not able to get a room for me. I had to stay at the airport the whole night. And my health has been deteriorated due to the cold and not able to sleep properly at the chairs in the airport. And at the end I was not able to report at the work location on time.
I would like to be compensated for this inconvenience occurred to me.
please place a complaint from the Qatar Airways website..
I have still not received my e-ticket. I’ve tried calling several times on the different numbers provided but it was either engaged or I waited at least 30 mins without someone answering.
In addition no email address is supplied for South Africa and I could not obtain a diabetic meal as this is not available. I know that some options are limited but then I would have liked to request that my meal was brought earlier as on long flights my blood sugar drops before everyone is served. This is problematic, especially during pregnancy.
When I checked our booking online I noticed that my husband and my details were swopped. So instead of being female I was now male, with all his details including passport number. This was not the case when I booked and would cause issues when trying to board. My husband has tried rectifying this but it still gives us a middle name of ‘H’ which is not correct.
Last week on 5th november i took a flight from istanbul to doha..i was traveling on business class seat numbers 1e and 1f
When we were on board with our family, flight attendants mentioned all passangers to turn off their cell phones and all other electronic equipments, we did accordingly
After we arrived doha with local time 23:40 i was searching for my cell phone but was not able to find it, we searched the floor underneath our seat even the other seats we were not able to find my cell phone
We asked for flight attendants help to find my cell phone but they couldnt after we were in the terminal we went to qatar airways customer service and asked for their help but we were ignored by them which was not the way they should do!!!
I have had a privilege card for 4 years – I requested to transfer qmiles for a family trip to Doha – I was asked to fill in a form and submit – I went to the local office to collect the tickets and was then informed I would need to now pay almost 1,000 USD – at no point was I told that transferring qmiles for flights would also involve a payment – if I had been informed of this, then I would not have requested this (yes, i know it is in the terms and conditions, this has now been pointed out to me several times- I advise you train your staff to explain this when a request is made to transfer qmiles, especially when it is the first time ) – I then requested to cancel the flight as I was not aware there was a charge for the flight – I left the office – the qmiles have not been credited back – I am now being told I need to pay 25 USD to transfer back – please train your staff to explain this to your customers – (yes, I know know this is in the terms and conditions – again this has been pointed out) – I have sent numerous emails, phoned the customer help line number in Doha – requested to speak to a Manager several times – no Manager seems to be available and the English level is very poor –
Reading the blogs, visiting your office and speaking to the help line, I have concluded the service level is not geared to the 5 stars awarded to the airlines – there are numerous inherent issues to resolve rather than an individual person or policy – keep working on it –
by the way, I called the helpline again today, eventually spoke to a ‘Supervisor’ who managed to cut me off, i called back, after 60 seconds of no reply, I decided to cut my losses on the phone bill, two days ago I was also informed by the local office that returning my qmiles is not 25 USD, it is actually 25 USD per person = 125 USD ( there are 5 of us, and I guess this is also in the terms and conditions) – please do not respond to this with ‘please contact….’ ‘escalate to …’ – I have sent emails, visited the office, requested to speak to a Manager too many times
Please note
– Why do I want to cancel the flight
a – I am a genuine customer who was not aware of a cost implication
b- Some other reason
c- Qatar Airways wants to make money
This is not the service I expected…..
Regards
Sam
I am a zimbabwean traveling to Istanbul from Johannesburg via Doha. I faced a problem with my visa at O.R Tambo airport on the 12th of October 2011 so I couldn’t go on the plane so I was advised to rebook some other day. I spoke to the johannesburg office and I succeeded in getting through and I was given another another ticket,which i got confirmation on my email that it had been booked and confirmed,and of course with a penalty of (rands 1100)which I gladly paid.But when I got to the check in counter I was told that my ticket wasn’t confirmed so I had to top up another (rands 2500) on top of the 1100 rands,frankly speaking I was very dissapointed as I usually use Qatar airways on a regular basis.
Hi,
I need an email address where I can contact someone at Qatar airways regarding baggage allowance. I can’t call any of the customer care numbers. Could you please advise me of an email address to contact? Thanks
you can reach the Qatar support directly from the website..they have a contact form
I am a Canadian-passport holder. I was booked from Karachi- Pakistan to Calgary-Canada on 14th December flight with my wife and three children.
At Karachi Airport on the flight day two Qatar Air Ways representative Mr Bakhtiar and Mr.Nadeem misbehaved with us. They issued us the boarding pass from Karachi to Montreal but after issuing the boarding pass they stopped us and asked if my wife was pregnant. I told them yes then Mr Bakhtiar asked any documentary evidence with me..I have not prepared any letter because my Doctor told me that my wife can travel. Later I found one letter with me which was issued by the doctor last month and by mistake she wrote 35weeks on it. I told Mr. Bakhtiar that my wife expected delivery date is 25th January, 2012 and she is fit for travel but they did not agree and called Airport doctor he wrote on his report that my wife is 33 weeks pregnant but after this also Qatar airline staff cancelled our boarding pass and told us to leave the airport. We prepared so hard with over 10 bags for this trip. So much of inconvenience has happened to us.
Now I have fresh medical l certificate of my wife in which Doctor gave us delivery date 25th January 2012.
Now I will again travel but I don’t want to travel with Qatar airways anymore because of the bad behavior of Qatar airline staff. I will seek the refund of our tickets.
Qatar experience from hell!
My husband and I arrived to Doha from Muscat on our way to Zurich on Sunday January 8th only to find out that our confirmed seats were given away to passengers from the previous flight (canceled due to weather conditions)
Now, why in the world would our seats be given away?! Why should we bear the responsibility and make a sacrifice of colossal proportions (I was facing a job loss had i not made it back on time for the Monday meeting) and deal with incompetent staff for over 8 hours to try to explain that i had to be back and there could not be a compromise. My bosses would not care about your Airline’s useless excuses!
More so, not till i burst into tears someone reacted and did us a huge favor putting us on the overflight to Paris. I had to pay the connecting flight to Zurich out of my pocket to get back to work on time.
We came up with suggestions for rerouting us instead of Qatar doing it for us. THIS WAS THE WORST, THE MOST OUTRAGEOUS and OBVIOUS ABSENCE of ANY CUSTOMER SERVICE AND TROUBLE SHOOTING. What kind of business are you running?
In the past, if the flight is double booked–a sin every airline, except may be Swiss, is guilty of, you get rebooked immediately, before you could even say something, and a voucher for an equal flight is offered. That is at the least!
We had to be humiliated, begging to fly out, our luggage is still missing after three days and I have pretty strong doubt that it will ever get to us.
Who could explain to me and more so, apologize for all this? Why would I ever recommend flying Qatar? The answer is NEVER AGAIN.
Hi,
I need an email address where I can contact someone at Qatar airways in Vienna, Austria regarding baggage allowance or locate missing baggage.
I can’t call any of the customer care numbers. Could you please advise me of an email address to contact?
Thanks
did you try the main numbers? the head office..
Note: This e-mail was sent to [email protected] on Feb. 10, but there is no reply from their end until today. Please check this matter and please reply to my e-mail…
Dear Qatar Airways Team,
Good day…
Please be inform that I attempted to purchase my ticket through online on Feb. 8 ( KUL-DXB) for the dates either Feb.26/28/March 1… but my booking showed unsuccessful due to my credit card detail issues. I did several unsuccessful attempts w/ different dates.
So I opted to purchase the ticket on cash from your office in QC Pavillion in Cebu Philippines on the same date.
Today when I open my phone, i wonder why I received a notification from my credit card bank NBAD MYR1632 has been authorized from my credit card 6418 at Qatar Airways. However, I didnt receive an electronic ticket for this in my e-mail so I dont have a confirmation on hand to provide. What I only have is the SMS coming from NBAD.
I would like to ask your kind assistance to check this mater and please cancel my booking which was purchased from my credit card and refund the full amount to my credit card account.
COMPLAINT & FEEDBACK Reference # 65836 and 65834:
Dear Sir or Madam,
Yesterday (10/ Feb/ 2012) night something happened at Dubai airport that could have been easily avoided.
A special new toy purchased by me yesterday evening at 7 pm worth DIHRAMS 500 was confisticated by Customs Police in Dubai, during the security check-up (that happens after the immigration stamp is done).
When i checked-in my bag at the counter and was given the boarding pass, i specifically asked at the counter regards: taking this toy with me or checking it in?
And i was told by the Madam at the counter that i can carry the same with me. On my asking and specifically showing the TOY alongwith the PACKING Box, she should have promptly advised me to check it in and put couple of FRAGILE stickers on it, as simple as that!
Not having advised me even after my showing and asking regards the toy was the first lapse from Qatar Airways side.
After the Dubai Customs removed the ‘Archery Gun’ part of my toy … which is actually the main part of this toy… i kept on pleading and requesting them. They would see reason – and agreed to my point that its a child’s toy –> but they said that they were tied by protocol & guidance rules.
They clearly refused to give me back the toy they’d confisticated from me and they added that if QATAR Airways person co-ordinates with us, we will give to the toy to Qatar Airways and it can go on this flight or perhaps on the next flight, however, its important the someone from Qatar Airways desk contacts us NOW (which meant in the next 15 – 20 minutes).
THEREAFTER, I IMMEDIATELY RUSHED to the departure terminal # 117.
However, no co-operation and no effort of co-ordination from Qatar Airways side …. they could have easily contacted Dubai Customs Police and my toy would have got on the flight.
The Dubai Customs Police would have put this toy in a seperate bag and handed the same to QATAR Airways staff… this toy would definitely have reached Doha on the same or perhaps (latest) on the next flight. Qatar Airways person told me that when-ever you come back to Dubai you may collect it from Lost & Found.
I made it very clear to him that my next trip is not scheduled in the near future! And i cannot come just for collecting this 1 toy!!
But, why was the needful not done by your employees in Dubai? There is such a strong presence of your team in Dubai.
When Dubai Customs Police is very clearly stating that they will give the toy to QATAR Airways staff, at least someone from this huge team of yours, stationed in Dubai should have acted swiftly!
This was the second lapse from Q.A. side.
Kindly co-operate and Please co-ordinate to get me back my toy from Dubai. Its a Archery type gun (a combination of a Gun + Archery bow) and my kid has the remainder parts of this toy – he is waiting to receive his special gift from Dubai, which is this toy. And this toy is an appreciative gift to my child for his special behaviour & academics of the past few months, so this toy has special value for him!
Kindly do the needful in this regards, kindly do so ASAP.
Once it arrives i will come to the Doha airport to collect the same, my mobile number is 55348745.
I have formally reported this matter at the Doha Airport on my arrival to Mr Shedab from Qatar Airways who has said that he will look into the matter and revert.
PLEASE co-ordinate & get this special toy, else please pay me compensation = QAR 500.
Dear Sir,
I am a passenger who took your flight on Friday from Kuala Lumpur to Bucurest,Romania.Carrying with me i had a bag on items which was wrapped up and on it was labelled ‘FRAGILE’ which i expect that the authorities are aware that is unbreakable items in the bag.
To me i see that your airlines broke the law in protecting that item which was valuable to me it was my brother’s who passed away ‘glass item’ that i collected and wanted to bring it home safely here only to find it broken into pieces.
You did not follow your airlines regulations in protecting that item for me i even told that check in counter in Malaysia was it safe to put it in the cargo and she said it was, in actual fact i wanted to carry as hand lagguage saying to me it was safe.
I am very dissatisfied and its a irreplaceable item and i am not going to take this matter too lightly and i demand a explanation for this ugly service from your airlines.
If i don not receive a reply from you i will take this matter to your top level management and would like to know what are you going to do about precious lost which has been broken into pieces.
Thank you
Regards,
Joshua
For 3 days and more than 6 times each day I’ve been tying to call the office in Madrid (Spain) but they are not answering the calls! I need to change my ticket urgently. IT’S A CATASTROPHIC SERVICE AT LEAST IN MADRID, WHEN I CAN’T ACCESS YOUR OFFICE NEITHER ONLINE NOR BY PHONE.
I NEVER WILL FLY WITH THIS AIRLINE.
hi just want to ask how many kilos is allowed for baggage & hand carry from phils to kuwait..my flight is on sat.march 31 2012..thanks
I traveled from Cameroon by Kenya airways to Dubai transiting to Singapore through qatar airways. I was refused transit there on reasons that I have less funds to spend in Singapore. The Qatar Airways staff was acting like Singapore immigration. They later demanded $320 as charges. This is sad.
hello,
my flight is on the 12th of june from frankfurt to doha and then from doha to kolkata. Can you please tell me if I can carry my guitar as a carry on luggage. I don’t want to put it as a checked luggage because I fear it may get damaged then.
I will be travelling from Barcelona to the Philippines via Doha on May 28, 2012. I’m a seaman. What is my check in baggage allowance and carry ons? Is the laptop bag considered 1 carry on.Am I allowed i carry-on luggage plus the laptop bag?
Best regards,
Rey Aquino
Dear Sir / Madam
My booking confirmation Ref No. 4P7ANI. Myself along with my wife Dipali Das travelled on14.04.2012 from Kolkata to Washington(IAD) via DOHA.We have confirmed seat no 12A & 12 B from Kolkata to Doha in QR295 and 23D & 23 E from Doha to Washington (IAD) in QR51. But I was surprised in kolkata airport when they gave us boarding pass with seat No.32A &32 B in QR 295 and 23D & 23E in QR 51. When I brought to thier notice they changed to 10 C & 10D in QR 295. But in Doha airport they took our boarding pass of QR 51 with seat no. 23D & 23 E and gave us new boarding pass with seat no 42J &42H. When I protested this change they misbehaved with us & forced us to take the seats which were inconvenient to us
Kindly note this seriously &ensure us such treatment we do not get in our return journey
Thanks
What an Airline that does not have a 24 hr customer service. Still riding camels.
I flew from Doha to Manchester and the flight number QR-41 came delayed.
I lost my flight to Aberdeen this morning, transit and connection from Manchester to Aberdeen in FlyBe, and I lost important appointments for today.
They damaged my brand new (expensive) suitcase, when I complained they said it was wear and tear – I’m not sure snapped zips are wear and tear!
They are refusing to respond to my correspondence.
Absolute joke
Hi, I am a US greencard holder with Norwegian passport. While flying from Houston to Kathmandu (KTM) via Doha with Qatar Airways, I did not have any problem in getting both boarding passes (Houston-Doha and Doha-Kathmandu) at the Qatar counter in Houston airport. But in my return flight, the Qatar counter guy in KTM airport could not issue my boarding pass for Doha-Houston leg. The surprise is he could check in my luggage all the way to Houston but not my boarding pass from Doha to Houston. Because of that I had to stay alert for 5 hours in Doha airport till the counter for the Houston bound gate opened. Could you please tell me why they cannot issue the boarding pass in KTM airport for the final destination to Houston? If the counter guy at KTM airport did not know how to handle a situation like mine, could you please suggest me what I need to instruct him to do in his computer to get my boarding pass released. I need to fly to KTM frequently from the US, and I don’t want to deal with this extra unnecessary hassle again.
I will highly appreciate your suggestion. Thank you.
Your customer service in Tehran, Iran is so poor. There is carelessness and indifference, especially with accounting department. Not good for your survival.
I have a flight to NY US from Bangalore India on 04 Oct 2012. I want some information and have made at least 10 mobile call since yesterday. The recorded voice keeps on making you wait for someone to talk to you. It is very frustrating. I used to think Qatar Airways is good and have travelled twice to US with it in past. Can someone contact me on xx and not let me change my opinion about Qatar Airways.
I flew from Delhi to Zurich via Doha and flew back from Paris to Delhi via Doha.I do not find services satisfactory and your staff served my Wife Non Veg. snacks though she is Vegetarian.Even staff is discourteous.
I was travelling from Manila ,doha yesterday QR 534 and on arrival in Nairobi my phone was stolen from my luggage, it was inside a zipped bag. When I complained to a swissport supervisor he was very rude and could not give me a satisfactory answer. The phone was picked by the luggage personnel from jkia.
Please investigate and also the conduct of “Mark” the supervisor and come back to me.
Qatar is a very good airlines but with such people handling the luggage for its customers you are bound to lose customers.
Regards
Charles Rotich
They stole my duty free alcohol at Doha and tried to blame the Australian Govt. Avoid Doha!
On 24th oct my husband lost his suitcase at the Rome airport on arrival. He was given a form to fill in, he had to come back to Kenya with the form because he was not sure to remember all the things that were inside coz i did the parking. He cut his trip short after wasting a whole week trying to trace his suitcase. Since that time we have not heard any communication from the Qatar office Rome, kindly inform us what we need to do. We have the claim form ready but also we wish to know whether the suitcase has been found.
I have placed a refund request and they sent me an email saying that they received my refund request and they would get back to me in 5 business days. Well it is way over this time now and I have not heard of them and they do not answer my emails. Very poor customer service. When I call in Montreal they say they can’t help me because it is an online booking so I can only cumunicate with emails or call in qatar. What should I do they seem to ignore my emails it is 3000$ that I paid for the tickets I am really pissed. Won’t be flying with them ever.
Hi Qatar Support Team,
I want to check on my food preference set, tried the number given in the qatar website for Argentina. No one is responding on that number can you advice?
Telephone Number + 54 11 5235 8781
Other Telephone: +54 11 5235 8780
Regards,
Raghu
I booked a ticket online with Qatar airlines, as I was booking for my parents in India, I paid the payment with my CC , after booking the ticket Qatar as the policy that CC should be travellers realising my parents will be in trouble to travel , I called the customer care they said to cancel ,and if I cancel within 24hrs of booking I will be refunded full amount ,so I cancelled and put to refund
Refund was processed and Qatar is not refunding me full amount they are refunding applying the penalty
When I contact them , their reason is I have used Indian engine to book and the departure is from India
I really don’t understand why they are making up this, as I booked the ticket online qatar website where I am living in USA
Previous I have booked ticket with Lufthansa for my parents online and cancelled within 24hrs , they refunded me full amount
I really don’t know what to do, on the top of it if you book online you have no help with customer care
My daughter was booked on a flight due to leave Ho Chi Minh City Tan Son Nhat International Airport at 01.10 local time today. She and the rest of the passengers were told 4 hours after boarding the plane that the flight had had to be cancelled due to technical reasons, they were transferred to a hotel, where she discovered that they had lost her bag containing all her clothes.She has been in the hotel for a number of hours being told that they would be getting further update – of which there have been none!! I rang Heathrow to try and find out what was happening, I spoke to a member of staff who could not give me any information, then asked me to hang on, and surprise surprise my call was cut off! I rang back and after 25 mins was told that the only way I could get information was to ring the airport at Vietnam, when asked if they could find out what information they could and ring me back I was told that there was no liaison between department!
I did write something on here a few days ago regarding my daughters experience with Qatar airlines, the follow on to that is they got her to Doha, on a flight that was delayed again, she missed her connection and had to be put up in a hotel again over night, she got her flight today, only to arrive at Heathrow Airport to find that all her baggage was still at Doha, so after over 70 hours of travel trying to get home, the last thing this airline can throw at her is that she only has the clothes she is standing up in, WELL DONE QATAR AIRLINES I think not!! I dont expect this review to be published either but I will try.
I want to purchase a ticket for a friend who is in Greece who will be coming to Melbourne Australia. When paying for it the website states that the cardholder needs to be the traveller or the card holder will need to be with the traveller to show the credit card. I am unable to do this as i am in Australia. The other alternative was that i had to go to the Qatar office in Melbourne. My hours of work does not allow me to go to the office, is there another alternative? I dont seem to understand why you need to view the credit card when all we are doing is paying for a ticket. No other airline does this, i find this very strange and such an inconvienience along with a really terrible experience with this airline. A reply would be much appreciated.
Thanks,
Catherine.
Worst call center service, bar none. Dubai local call center asked me to call Qatar number directly. I hung up after being on hold for more than 10 minutes on international call. Never again I’m buying QA ticket.
Can I have email address of Qatar Airways Indonesian office or the nearest location from Jakarta, Indonesia. Thanks.
Worst call centre I have spoken to. I waited over 15 minutes to be served on 2 occasions and when I did speak to some person not only was unhelpful but also couldn’t speak fluent English.I have spent over $150 in phone bills and didn’t get anywhere. It was a total waste of time and money for such a small problem especially being the first time with Qatar.
I would like to bring to your attention of my dissatisfaction with the way the customer service, Veena has delivered and like to lodge a formal complaint against her.
I was making an enquiries pertaining to my flight, reference no. 7L2Z2F. However, during the conversation, she did not give me much consultation and appeared very abrupt in her replies, giving me the impression that she can’t wait to put down the phone. In addition, In the course of my interaction with her last Friday, 15 August 2014, I find her lacking even a smidgen of professionalism and even more shockingly, subject me to unprovoked and uncalled for aggression. The following is a narration of the chronology of events that occurred.
As I was attempting to explore options in the change of my flight schedule on 14 August 2014 and 15 August 2014. During the conversation with her on two occasions, she did not bother or seem in the least bit interested to proffer advice or answer my queries. What I received instead, was very abrupt replies. Even more shockingly, she refused to answer my questions and what was to follow was even more unimaginably worse as she went on to hang up my call while I was seeking justification from her horrible behaviours. I feel summarily and utterly violated of my dignity as well as express revulsion at her unprofessional treatment which by any standards, should be deemed thoroughly and unforgivably condemnable.
As you should well know, each and every one of your customer officers are the face representing your well established and respected 5 starts airlines. In addition, basic telephone etiquettes are a very basic foundation for everyone, not least the staff with access to/manning the hotline.
Additionally, this is not the first terrible service I have received thus far, I have in many occasions attempted to call your customer service (called more than 10 times 2 months back and 5 times today), nobody is available to pick up the phones. This is totally unacceptable from a 5 Stars airlines.
It is beyond my furthest comprehension as to why I was at or should further subject myself to such unprovoked abuse, horrible experience and services with your airlines staff, hence my decision for immediate cancellation of my flight tickets with your airlines at no cost incurred and full refund of the fares paid. I was always given the impression that your airlines are the 5 stars premium airlines but turn out to be otherwise after the purchase of your airlines tickets, and hence I would not pay any additional cost for the cancellation but demand for a full refund immediately.
I sincerely hope such lack of customer service, blatant irresponsibility and shocking inefficiency is not prevalent throughout your entire airlines. This experience has seriously marred my long admiration of your airlines. I beseech you to seriously investigate into this matter and castigate the above-mentioned staff for her terrible performance.
I had a very nice experience on my flight yesterday 12 Feb 16 bound to Manila from Doha on flight QR928. The departure was very punctual. We reached our destination 45 mins.earlier, the pilot is very good. Taking and landing was very smooth and the crew members are very polite. They have a great team. I wonder if you have lost and found because I had a very unforgettable experience. I left my new make up pouch (pink mini cooper)with my complete make up inside. Imagine if a woman lost her favorite make up pouch. Please let me know if someone with a good heart returned it. I will be very grateful if I will get it back. Thank you in advance.
On 18th of May i boarded from Dubai on a Dubai- Doha – Nagpur in your Qatar airway. In that there was a connecting flight from Dubai-Doha-Nagpur . At the time of booking, it showed a layover time of 40 minutes but when we landed at Doha, the time left to catch the connecting flight was only 10 minutes.On raising my concern regarding lack of time to collect my baggage, your ground staff gave a rude unprofessional reply that I can either choose to travel immediately or wait for the baggage and miss the flight. It was only after I told them that this is not the way they should speak to passengers and since my home is not at Nagpur, I will be travelling to Chennai and would need my baggage there, is when they made a few calls to ensure that my baggage is taken care of. During the flight on checking with the air hostess, she too confirmed that my baggage will be taken care of .
During the flight , my travel was also not pleasant and the movie screen too was not working the whole time, On checking with the fight attendant, she informed that there some problem with the screen and it cannot be made alright.
On landing at Nagpur, I found that my baggage was not there in my flight. I have attached herein the call recordings of all conversations I had with your officials regarding my missing baggage and it will be pretty evident how none of your officials showed any concern about the finding the right location of my baggage and conveniently gave ambiguous replies every time.
The height of negligence and callousness was when on 20th May your lady official confirmed that my baggage has reached Chennai at 8.40 pm flight, gave me the Air India flight number and asked me to go and collect it. On reaching the Qatar Office at Chennai on 21st May, I was told by the official there that no such baggage has reached them nor do they have any information regarding my claim. This was confirmed by the Air India office too. The Nagpur official gave the wrong info regarding the baggage to Chennai Officer too. It is only after the Chennai officer cross checked with his office, Air India office and Mumbai office that he gave me a proper confirmation that not only has my baggage not reached Chennai, there is also no record as to whether it is at Mumbai or Nagpur.
As evident from above, I am very disappointed by your service and the unprofessional and callous behavior of your ground staff at Nagpur.
Today after three days of running back and forth from Chennai Airport and numerous calls, I have been asked to receive the baggage from Chennai Airport. This does not compensate for the inconvenience, waste of my time and money and the time of my relatives at Chennai and the mental agony caused to me as all my clothes and essentials required for my stay were in that baggage. The 50 Dollars compensation policy does not compensate for this inconvenience in any manner as well
Never never ever travel on Qatar airways especially via Doha!! Had a horrid horrid experience ! I travelled from Houston to karachi! My luggage was detained at Doha airport! My checked luggage was searched and stuff detained without any reason! I was not even given a list of detained good even after all my protest! The airline staff was very very uncooperative . I was made to miss my connection to karachi! Mr Shaan Dehalvi customer service duty manager refused to cooperative with me! I wanted to call the US consulate . They did not allow! My goods worth several thousand dollars were detained without any reason! I begged them to at least give me a list of Detained goods but was refused! Reaching karachi I wanted to file a report with the airline for the detained goods but was refused. In the morning went to city office of the airline but was not entertained!! It’s was a horrible experience ! Stay away from Hammad airport ! I am just waiting to get back to the United States so I can take the airline and Hammad airport to court! I know I will only get Justice in the United States ! Do not try to save a few dollars and travel on this airline
Need to get an Email address for qatar airways in doha to enquire about an existing booking – can someone give me an email and not just contact numbers
thank you
I bought Qatar airways ticket to go to Bali from Birmingham uk. I just want to ask about my name on the ticket, as I have only a first name on my pasport which is SAHIB but on the ticket is written SAHiB SAHIB. Will this be a problem with the immigration? if so, can you please print me a new ticket with just SAHIB on it..could you please contact me…best regard sahib.
Booking reference:Z5HQU6
Dear.
I would like kindly ask about that is my booking case complete if not what should I do to be complete
Booking reference: 6MBM3X.
Best regards,
Sabitan