Qatar Airways is the state-owned flag carrier airline of Qatar in the Middle East and one of the largest airlines in the world. It operates flights to all six continents, including Asia, Africa, Europe, North America, South America, and Oceania. The airline connects to more than 150 destinations on the world map.
The Doha-based airline has won numerous awards over the years, including Skytrax’s World’s Best Airline. It has been consecutively awarded for its outstanding performance and services in the hospitality sector in 2011, 2012, 2015, 2017, 2019, and more recently in 2021. The airline has earned a five-star rating, winning the confidence of the traveling public. They managed to maintain the highest standards of safety and hygiene onboard even during the pandemic years and earned a five-star COVID-19 Airport Safety Rating. They have consistently adhered to the highest possible standards of professional, independent scrutiny, and assessment.
How to Contact
If you are looking to reach out to the customer service of the airline, you will find the details below. You can reach the numbers for queries on new reservations, lost baggage, cancellation or others.
Address
Qatar Airways Tower 1,
Next To Al Manna Building,
Airport Road, Doha, Qatar
Support
Phone: +974 4144 5555 (Qatar – Main)
Phone: +971 600521473 (UAE)
Phone: +61 283201015 (Australia)
Phone: +5511 51080474 (Brazil)
Phone: +1 888 366 5666 (Canada)
Phone: 400-994-9991 (China)
Phone: +33 488910726 (France)
Phone: +49 6917 4899 14 (Germany)
Phone: +91 95129 72827 (India)
Phone: +7 4951083497 (Russia)
Phone: +44 330 912 7415 (UK)
Phone: +1 877 777 2827 (US)
Qatar Airways has been recognized for its exceptional service, luxurious cabins, modern fleet, and innovative amenities. It has been known for continuously upgrading its products and services to enhance the passenger experience. It offers a high level of comfort, convenience, and safety to its passengers, making it a preferred choice for many.
Qatar Airways was launched in 1997 and completed 25 glorious years of flying in 2022. It is owned by the government of Qatar through the Qatar Investment Authority.
Passengers flying with Qatar Airways can enjoy a range of benefits, including comfortable seating, excellent in-flight entertainment, delicious cuisine, and exceptional service from the airline’s attentive cabin crew. The airline also offers a frequent flyer program called Privilege Club, which allows members to earn and redeem miles for rewards.
Popular Routes of the Airline
Qatar Airways operates flights to over 150 destinations worldwide, with some of its most popular routes including — Doha to London; Doha to Bangkok; Doha to Paris; Doha to New York; Doha to Sydney; Doha to Istanbul; Doha to Singapore; Doha to Tokyo; Doha to Delhi; and Doha to Johannesburg
New destinations include Dusseldorf in Germany, Qassim in Saudi Arabia, London Gatwick, and many more. Qatar Airways’ primary hub of operations is Hamad International Airport in Doha, Qatar.
How to Book Your Flights with Qatar Airways
- Visit the official website of Qatar Airways.
- Click on the ‘Book’ tab on the home page and then on the ‘Flight Schedule’ option.
- On the Timetable window, select ‘round-trip’ or ‘one-way’, whichever applies to you. If it is a round-trip, enter your origin and destination cities, with the departure and return dates, and click on ‘Find Flights’ to select and confirm your booking.
- If it is a one-way trip, simply enter your origin and destination cities with the proposed date of departure, and find your flight/s. In both cases, select your preferred flight from the list of available flights.
- Choose your cabin class and any additional services, such as seat selection and extra baggage allowance. Review your flight itinerary and total cost.
- Enter your personal and contact details as requested, including your name, email address, and phone number.
- Choose your payment method and enter your payment details. Qatar Airways accepts various payment methods, including credit cards, debit cards, bank transfers, and PayPal. The accepted credit cards include Visa, Mastercard, American Express, Diners Club, and a couple of others. The available payment options may vary depending on your country of departure and the currency used for your booking.
- Review your booking details and agree to the terms and conditions. Click on the ‘Confirm and Pay’ button to complete your booking.
How to Check-in
Here are the steps to check in for a Qatar Airways flight —
Online Check-In
- Visit the official website and click on Check-in tab.
- Check-in with your booking reference or e-ticket number, and last name.
- Select the ‘Check-In’ option and follow the prompts to check in online and print your boarding pass.
Mobile Check-In
- Download the Qatar Airways mobile app on your smartphone.
- Select the ‘Check-In’ option and enter your booking reference number and last name.
- Follow the prompts to check-in on your mobile device and download your boarding pass.
Airport Check-In
- Arrive at the airport at least 3 hours before your flight departure time.
- Proceed to the Qatar Airways check-in counters and present your passport and booking reference number to the agent.
- The agent will print your boarding pass and check any baggage you may have.
Please note that the available check-in options may vary depending on your departure airport and flight destination. It is recommended to check the specific check-in requirements and options for your flight on the Qatar Airways website or by contacting the airline’s customer service.
How to Manage Booking
Please follow the steps outlined below to manage your flight booking.
- Click on the link here.
- This will open the ‘Manage Booking’ page for you.
- Enter your booking reference (PNR) or e-ticket number and last name in the appropriate fields.
- Press on ‘Find Booking’.
- Your booking details will appear on the screen. From here, you can view and modify your flight details, including the flight date, time, and seat selection.
- You can also manage your meal preferences, request special assistance, add extra baggage allowance, or make changes to your contact information.
- If you need to cancel your booking, you can do so online, and request a refund, subject to the fare rules and conditions of the ticket.
If you need further assistance, you can contact the Qatar Airways customer service team through the website, social media channels, or the phone.
What You Should Know of Frequent Flyer Program
The Frequent Flyer Program at Qatar Airways is called Privilege Club, which is designed to reward loyal customers with a range of benefits. Members earn Qmiles for every eligible flight with Qatar Airways, as well as for hotel stays, car rentals, and other partner transactions.
Privilege Club has four membership tiers — Burgundy, Silver, Gold, and Platinum. Members receive tier benefits, such as priority check-in, lounge access, and extra baggage allowance, depending on their membership level. Members can access Qatar Airways lounges, including the exclusive Al Mourjan Business Lounge in Doha, depending on their membership tier and class of travel.
Members can use their Qmiles to upgrade their flight to a higher cabin class, subject to availability. Members can earn and redeem Qmiles with a range of partner airlines, hotels, car rental companies, and other partners. Privilege Club allows members to combine Qmiles with up to nine family members to earn and redeem Qmiles faster. For queries or help on Privilege Club, you can call +974 4144 5555.
Dear Sir / Madam
My booking confirmation Ref No. 4P7ANI. Myself along with my wife Dipali Das travelled on14.04.2012 from Kolkata to Washington(IAD) via DOHA.We have confirmed seat no 12A & 12 B from Kolkata to Doha in QR295 and 23D & 23 E from Doha to Washington (IAD) in QR51. But I was surprised in kolkata airport when they gave us boarding pass with seat No.32A &32 B in QR 295 and 23D & 23E in QR 51. When I brought to thier notice they changed to 10 C & 10D in QR 295. But in Doha airport they took our boarding pass of QR 51 with seat no. 23D & 23 E and gave us new boarding pass with seat no 42J &42H. When I protested this change they misbehaved with us & forced us to take the seats which were inconvenient to us
Kindly note this seriously &ensure us such treatment we do not get in our return journey
Thanks
I will be travelling from Barcelona to the Philippines via Doha on May 28, 2012. I’m a seaman. What is my check in baggage allowance and carry ons? Is the laptop bag considered 1 carry on.Am I allowed i carry-on luggage plus the laptop bag?
Best regards,
Rey Aquino
hello,
my flight is on the 12th of june from frankfurt to doha and then from doha to kolkata. Can you please tell me if I can carry my guitar as a carry on luggage. I don’t want to put it as a checked luggage because I fear it may get damaged then.
I traveled from Cameroon by Kenya airways to Dubai transiting to Singapore through qatar airways. I was refused transit there on reasons that I have less funds to spend in Singapore. The Qatar Airways staff was acting like Singapore immigration. They later demanded $320 as charges. This is sad.
hi just want to ask how many kilos is allowed for baggage & hand carry from phils to kuwait..my flight is on sat.march 31 2012..thanks
For 3 days and more than 6 times each day I’ve been tying to call the office in Madrid (Spain) but they are not answering the calls! I need to change my ticket urgently. IT’S A CATASTROPHIC SERVICE AT LEAST IN MADRID, WHEN I CAN’T ACCESS YOUR OFFICE NEITHER ONLINE NOR BY PHONE.
I NEVER WILL FLY WITH THIS AIRLINE.
Dear Sir,
I am a passenger who took your flight on Friday from Kuala Lumpur to Bucurest,Romania.Carrying with me i had a bag on items which was wrapped up and on it was labelled ‘FRAGILE’ which i expect that the authorities are aware that is unbreakable items in the bag.
To me i see that your airlines broke the law in protecting that item which was valuable to me it was my brother’s who passed away ‘glass item’ that i collected and wanted to bring it home safely here only to find it broken into pieces.
You did not follow your airlines regulations in protecting that item for me i even told that check in counter in Malaysia was it safe to put it in the cargo and she said it was, in actual fact i wanted to carry as hand lagguage saying to me it was safe.
I am very dissatisfied and its a irreplaceable item and i am not going to take this matter too lightly and i demand a explanation for this ugly service from your airlines.
If i don not receive a reply from you i will take this matter to your top level management and would like to know what are you going to do about precious lost which has been broken into pieces.
Thank you
Regards,
Joshua
COMPLAINT & FEEDBACK Reference # 65836 and 65834:
Dear Sir or Madam,
Yesterday (10/ Feb/ 2012) night something happened at Dubai airport that could have been easily avoided.
A special new toy purchased by me yesterday evening at 7 pm worth DIHRAMS 500 was confisticated by Customs Police in Dubai, during the security check-up (that happens after the immigration stamp is done).
When i checked-in my bag at the counter and was given the boarding pass, i specifically asked at the counter regards: taking this toy with me or checking it in?
And i was told by the Madam at the counter that i can carry the same with me. On my asking and specifically showing the TOY alongwith the PACKING Box, she should have promptly advised me to check it in and put couple of FRAGILE stickers on it, as simple as that!
Not having advised me even after my showing and asking regards the toy was the first lapse from Qatar Airways side.
After the Dubai Customs removed the ‘Archery Gun’ part of my toy … which is actually the main part of this toy… i kept on pleading and requesting them. They would see reason – and agreed to my point that its a child’s toy –> but they said that they were tied by protocol & guidance rules.
They clearly refused to give me back the toy they’d confisticated from me and they added that if QATAR Airways person co-ordinates with us, we will give to the toy to Qatar Airways and it can go on this flight or perhaps on the next flight, however, its important the someone from Qatar Airways desk contacts us NOW (which meant in the next 15 – 20 minutes).
THEREAFTER, I IMMEDIATELY RUSHED to the departure terminal # 117.
However, no co-operation and no effort of co-ordination from Qatar Airways side …. they could have easily contacted Dubai Customs Police and my toy would have got on the flight.
The Dubai Customs Police would have put this toy in a seperate bag and handed the same to QATAR Airways staff… this toy would definitely have reached Doha on the same or perhaps (latest) on the next flight. Qatar Airways person told me that when-ever you come back to Dubai you may collect it from Lost & Found.
I made it very clear to him that my next trip is not scheduled in the near future! And i cannot come just for collecting this 1 toy!!
But, why was the needful not done by your employees in Dubai? There is such a strong presence of your team in Dubai.
When Dubai Customs Police is very clearly stating that they will give the toy to QATAR Airways staff, at least someone from this huge team of yours, stationed in Dubai should have acted swiftly!
This was the second lapse from Q.A. side.
Kindly co-operate and Please co-ordinate to get me back my toy from Dubai. Its a Archery type gun (a combination of a Gun + Archery bow) and my kid has the remainder parts of this toy – he is waiting to receive his special gift from Dubai, which is this toy. And this toy is an appreciative gift to my child for his special behaviour & academics of the past few months, so this toy has special value for him!
Kindly do the needful in this regards, kindly do so ASAP.
Once it arrives i will come to the Doha airport to collect the same, my mobile number is 55348745.
I have formally reported this matter at the Doha Airport on my arrival to Mr Shedab from Qatar Airways who has said that he will look into the matter and revert.
PLEASE co-ordinate & get this special toy, else please pay me compensation = QAR 500.
Note: This e-mail was sent to ecommercesupport@qatarairways.com.qa on Feb. 10, but there is no reply from their end until today. Please check this matter and please reply to my e-mail…
Dear Qatar Airways Team,
Good day…
Please be inform that I attempted to purchase my ticket through online on Feb. 8 ( KUL-DXB) for the dates either Feb.26/28/March 1… but my booking showed unsuccessful due to my credit card detail issues. I did several unsuccessful attempts w/ different dates.
So I opted to purchase the ticket on cash from your office in QC Pavillion in Cebu Philippines on the same date.
Today when I open my phone, i wonder why I received a notification from my credit card bank NBAD MYR1632 has been authorized from my credit card 6418 at Qatar Airways. However, I didnt receive an electronic ticket for this in my e-mail so I dont have a confirmation on hand to provide. What I only have is the SMS coming from NBAD.
I would like to ask your kind assistance to check this mater and please cancel my booking which was purchased from my credit card and refund the full amount to my credit card account.
Hi,
I need an email address where I can contact someone at Qatar airways in Vienna, Austria regarding baggage allowance or locate missing baggage.
I can’t call any of the customer care numbers. Could you please advise me of an email address to contact?
Thanks
did you try the main numbers? the head office..
Qatar experience from hell!
My husband and I arrived to Doha from Muscat on our way to Zurich on Sunday January 8th only to find out that our confirmed seats were given away to passengers from the previous flight (canceled due to weather conditions)
Now, why in the world would our seats be given away?! Why should we bear the responsibility and make a sacrifice of colossal proportions (I was facing a job loss had i not made it back on time for the Monday meeting) and deal with incompetent staff for over 8 hours to try to explain that i had to be back and there could not be a compromise. My bosses would not care about your Airline’s useless excuses!
More so, not till i burst into tears someone reacted and did us a huge favor putting us on the overflight to Paris. I had to pay the connecting flight to Zurich out of my pocket to get back to work on time.
We came up with suggestions for rerouting us instead of Qatar doing it for us. THIS WAS THE WORST, THE MOST OUTRAGEOUS and OBVIOUS ABSENCE of ANY CUSTOMER SERVICE AND TROUBLE SHOOTING. What kind of business are you running?
In the past, if the flight is double booked–a sin every airline, except may be Swiss, is guilty of, you get rebooked immediately, before you could even say something, and a voucher for an equal flight is offered. That is at the least!
We had to be humiliated, begging to fly out, our luggage is still missing after three days and I have pretty strong doubt that it will ever get to us.
Who could explain to me and more so, apologize for all this? Why would I ever recommend flying Qatar? The answer is NEVER AGAIN.
I am a Canadian-passport holder. I was booked from Karachi- Pakistan to Calgary-Canada on 14th December flight with my wife and three children.
At Karachi Airport on the flight day two Qatar Air Ways representative Mr Bakhtiar and Mr.Nadeem misbehaved with us. They issued us the boarding pass from Karachi to Montreal but after issuing the boarding pass they stopped us and asked if my wife was pregnant. I told them yes then Mr Bakhtiar asked any documentary evidence with me..I have not prepared any letter because my Doctor told me that my wife can travel. Later I found one letter with me which was issued by the doctor last month and by mistake she wrote 35weeks on it. I told Mr. Bakhtiar that my wife expected delivery date is 25th January, 2012 and she is fit for travel but they did not agree and called Airport doctor he wrote on his report that my wife is 33 weeks pregnant but after this also Qatar airline staff cancelled our boarding pass and told us to leave the airport. We prepared so hard with over 10 bags for this trip. So much of inconvenience has happened to us.
Now I have fresh medical l certificate of my wife in which Doctor gave us delivery date 25th January 2012.
Now I will again travel but I don’t want to travel with Qatar airways anymore because of the bad behavior of Qatar airline staff. I will seek the refund of our tickets.
Hi,
I need an email address where I can contact someone at Qatar airways regarding baggage allowance. I can’t call any of the customer care numbers. Could you please advise me of an email address to contact? Thanks
you can reach the Qatar support directly from the website..they have a contact form
I am a zimbabwean traveling to Istanbul from Johannesburg via Doha. I faced a problem with my visa at O.R Tambo airport on the 12th of October 2011 so I couldn’t go on the plane so I was advised to rebook some other day. I spoke to the johannesburg office and I succeeded in getting through and I was given another another ticket,which i got confirmation on my email that it had been booked and confirmed,and of course with a penalty of (rands 1100)which I gladly paid.But when I got to the check in counter I was told that my ticket wasn’t confirmed so I had to top up another (rands 2500) on top of the 1100 rands,frankly speaking I was very dissapointed as I usually use Qatar airways on a regular basis.
I have had a privilege card for 4 years – I requested to transfer qmiles for a family trip to Doha – I was asked to fill in a form and submit – I went to the local office to collect the tickets and was then informed I would need to now pay almost 1,000 USD – at no point was I told that transferring qmiles for flights would also involve a payment – if I had been informed of this, then I would not have requested this (yes, i know it is in the terms and conditions, this has now been pointed out to me several times- I advise you train your staff to explain this when a request is made to transfer qmiles, especially when it is the first time ) – I then requested to cancel the flight as I was not aware there was a charge for the flight – I left the office – the qmiles have not been credited back – I am now being told I need to pay 25 USD to transfer back – please train your staff to explain this to your customers – (yes, I know know this is in the terms and conditions – again this has been pointed out) – I have sent numerous emails, phoned the customer help line number in Doha – requested to speak to a Manager several times – no Manager seems to be available and the English level is very poor –
Reading the blogs, visiting your office and speaking to the help line, I have concluded the service level is not geared to the 5 stars awarded to the airlines – there are numerous inherent issues to resolve rather than an individual person or policy – keep working on it –
by the way, I called the helpline again today, eventually spoke to a ‘Supervisor’ who managed to cut me off, i called back, after 60 seconds of no reply, I decided to cut my losses on the phone bill, two days ago I was also informed by the local office that returning my qmiles is not 25 USD, it is actually 25 USD per person = 125 USD ( there are 5 of us, and I guess this is also in the terms and conditions) – please do not respond to this with ‘please contact….’ ‘escalate to …’ – I have sent emails, visited the office, requested to speak to a Manager too many times
Please note
– Why do I want to cancel the flight
a – I am a genuine customer who was not aware of a cost implication
b- Some other reason
c- Qatar Airways wants to make money
This is not the service I expected…..
Regards
Sam
Last week on 5th november i took a flight from istanbul to doha..i was traveling on business class seat numbers 1e and 1f
When we were on board with our family, flight attendants mentioned all passangers to turn off their cell phones and all other electronic equipments, we did accordingly
After we arrived doha with local time 23:40 i was searching for my cell phone but was not able to find it, we searched the floor underneath our seat even the other seats we were not able to find my cell phone
We asked for flight attendants help to find my cell phone but they couldnt after we were in the terminal we went to qatar airways customer service and asked for their help but we were ignored by them which was not the way they should do!!!
I have still not received my e-ticket. I’ve tried calling several times on the different numbers provided but it was either engaged or I waited at least 30 mins without someone answering.
In addition no email address is supplied for South Africa and I could not obtain a diabetic meal as this is not available. I know that some options are limited but then I would have liked to request that my meal was brought earlier as on long flights my blood sugar drops before everyone is served. This is problematic, especially during pregnancy.
When I checked our booking online I noticed that my husband and my details were swopped. So instead of being female I was now male, with all his details including passport number. This was not the case when I booked and would cause issues when trying to board. My husband has tried rectifying this but it still gives us a middle name of ‘H’ which is not correct.
I am Anoop and I have traveled in your flight QR51(doha to washington DC) on 21Sep2011,which was late due to which I missed the next flight to Tampa.
To make things worse your customer service at Washington DC were not able to get a room for me. I had to stay at the airport the whole night. And my health has been deteriorated due to the cold and not able to sleep properly at the chairs in the airport. And at the end I was not able to report at the work location on time.
I would like to be compensated for this inconvenience occurred to me.
please place a complaint from the Qatar Airways website..
To Whom it May Concern,
This is a call for a reimbursement/ compensation by Qatar Airways due to an inconsistent baggage policy at Bangkok Airport at the time of travel.
Our golfing holiday commenced with our departure on 15 Aug’11 from Dubai via Doha to Bangkok (BKK). Our return flight was on 01 Sept’11 from Bangkok (BKK) to Dubai via Doha.
As we travelled with our sporting equipment, we received an allowance of 10Kg/ person for our golfclubs from Dubai.
During our return flight from Bangkok this allowance was not in place and caused me to pay for returning our golfclubs from Bangkok to Dubai at a cost of Aed 1200!
The implication of this lack of consistancy, caused that Qatar was the most expensive flight service provider for our holiday and was unplanned for and we were not informed of this lack of consistency of service at Bangkok by Qatar. Qatar will not be my preferred provider with such a customer service, had I known before hand.
The staff assistance was professional at Bangkok at all times and showed their empathy towards us for this inconcistancy and request us to make our complaint to Qatar Management.
The staff at Bangkok indicated that at 05 Sept’11 the allowance inconsistancy will be resolved with an allowance of 10Kg for sporting equipment per person. We still had to fund our equipment.
As this was clearly an injustice to us, as the allowance is now in place,and to expect us to pay for our equipment’s return flight while allowing us to bring it to Bangkok, I request that I will be refunded/ compensated for our loss.
Your favourable consideration and feedback is requested.
Edwin
UAE
Edwin..here is what you need to do..visit the Qatar Airways website and place a complaint through the contact us page or ‘claims’ section. You should be seeing a response in 24 hrs. It is always recommended to double check your baggage allowances and restrictions before any flight. This makes your travel more comfortable.
Thank you for the reply. The official website of Qatar actaully states that 10kg are allowed for sport equipment and they elaborate which sport equipment and it includes the golf clubs. This policy is actually not (was not) applied at the time of travelling at Bangkok on 01 September 2011 but only implimented as of 05 September 2011.
I will proceed to the Qatar web site and make the claim there. I was under the impression that even if I did report this on this website, the issue will be dealt with (or e-mail contact will be made with the customer), to the customer’s satisfaction. That is what I would have called “a 5 star Qatar customer service”….
Regards
Edwin
you are right..any flier would expect better customer support when the airline is ranked a “five star”..feel sorry about what has happened…and I hope you would hear from the airline asap.
dear sir/madam
im traveling to london from iran on 16th sep and i booked my ticket on one of ur travel agency in uk london and i read in ur confrimation email that i need to show my card that i did payment with it but i dont have my card as my fiance booked it for me from there and i need one conatct # in iran .
looking forward for ur reply
please call the customer care
I flew Qatar from Manchester to Columbo via Doha on the 6 august and my wife made the mistake of taking some face cream in in her hand baggage.
So we decided to put it into my cabin bag and went back to check in desk to check it in.
But also in the unlocked bag was my Sony camera and when we arrived in Columbo and opened to bag the camera was missing.
The bag must have been opened and the camera stolen either in Manchester or Columbo.
I was very upset by this and it spoiled our holiday because we had no camera to take photos.
Also the flight we caught from Manchester had a technical problem with the inflight system and we had no movies to watch all the way the Doha.
We wasnt to bothered about this but on our way back home on the 21 august the same announcement was made sorry our in flight entertainment system is broken, not what you would expect from the worlds five star airline.
Another thing that I noticed on all the four planes that we flew on that our tea was served with cream on inquiring about this we where told that Qatar the worlds five star airline only carry’s small amount of fresh milk and that reserved for babys .
I must say I was quiet disappointed by all this and it really did ruin what should have been a nice holiday.
regards M Byrne
a sad incident..do place a complaint on the lost camera..
i forgot my reservation number how can I find
i have the eticket number
you can check your email inbox or visit the website to input details of your ticket and get details
I forgot my hand baggage in the bus to the transfer section after reaching doha from stockholm. i am a passenger frm norway via stolckholm and then stolckholm to Doha and finally kathmandu.I contacted tranfer section ans they asked me to contact lost and found section after reaching the final sdestination. since the bag has no details tagged on it i was wondering how can i contact the lost and found section about this and find my luggage and ask them to send it to Kathmandu,nepal.
please reach the customer service
I want to travel from Lagos to Chennai in Business Class with my physically challenged son who needs wheel chair assistance. The transit time at Doha is 20 hours. I understood that Qatar Airways is not processing STPC for medicals and Pax need to stay at the airport for transit period. Is is true? If so, I will find another airlines.
Thanks and regards
Raghavan
PLEASE DO THE PROPER BRIEFING FOR YOUR STAFF SPECIALLY INFORM THEM DONT SHOW DISCRIMINATION AMONG PASSENGERS I WAS TOTALLY HURT ON MY JOURNEY FROM TVM TO DOHA ON 18 JULY
A VERY DISCRIMINATIVE SERVICE ON YOUR FLIGHT AND IT SPOILED MY WHOLE JOURNEY. IM REG CUSTOMER OF KUWAIT AIRWAYS THIS TIME I TRIED YOUR FLIGHT BECAUSE I HEARD U R NO 1 IN COMMITMENT TO EXCELENCE IN HOSPITALITY AMONG FLIGHTS BUT ONE OF YOUR LADY CABIN CREW SHOWED REAL DISCRIMINATION FOR INDIANS. HER BEHAVIOR WAS LIKE ‘IF U WANT TAKE OR’ AND EVEN SHE HARDLY SMILES. I WAS REALLY DISSAPPOINTED AND AT THAT TIME I MISS MY REG FLIGHT KUW AIRWAYS BUT ONE OF YOUR CREW HER NAME IS BEATRIS SHE WAS S REALLY A PROFFESSIONAL I DONT KNOW WHO OR FROM WHERE BUT SHE IS AN ASSET TO YOUR COMPANY. PLEASE ASK YOUR CREW TO STOP DISCRIMINATION AGAINST INDIANS.
on all airlines you have one or two such behaviors..
I flew Qatar airways from Ankara to Melbourne, transfer via Doha on 11 July 2010. At Doha airport at counter 15 they confiscated all my alcohol and said Australian customs does not allow alcohol into the country. I knew Australian government had rules about the limit which I did not exceed but at Doha airport they blamed Australian customs and did not allow me on my flight to Melbourne. I had no other choice but to give up on the liquor worth 100 Euro purchsed at duty free. I am so sorry I flew qatar airways as no one made me aware of this as I found out that it was the Doha government not permitting alcohol at the airport. If this is the case all qatar tickets sales offices should make people aware of this. I want people to know that if you travel through Doha airport they will confuscate your alcohol and blame someone else. For this reason I will not fly qatar airways again.
Dear Sir/Madam,
On arrival at Chhatrapati Shivaji(Bombay), I discovered that my luggage was missing and I informed your ground staff of this, they completed a PIR and gave me a copy.
To date, I have heard nothing from you to say that you have found my luggage. As it is now 167 days since my flight and my luggage has not been located, I am writing to formally request that you compensate me for the loss of my luggage, including associated costs, without further delay.
I invoke this right pursuant to Article 17.3 of the Montreal Convention, which states that “If the carrier admits the loss of the checked baggage, or if the checked baggage has not arrived at the expiration of twenty-one days after the date on which it ought to have arrived, the passenger is entitled to enforce against the carrier the rights which flow from the contract of carriage.”
Your airways is offering $460 for 23 Kg baggage, but my baggage was of 32 kg; For which I had already provided you the excess baggage receipt. I had also paid 150CAD at Calgary Airport.
Now already 24 weeks have passed and I will have no alternative but to issue legal proceedings against your airways. I do however hope that such action will not be necessary and that this matter can be amicably resolved.
Yours Sincerely.
Nazma Vadhvania
sorry to hear about your problem..you should escalate this with senior authorities in the company..
CITY AIRPORT
(24 HOUR PASSENGER SERVICES & TOURS)
______________________________________________
Local charges
Sri Lanka
Airport drops -RS 2300/=
Airport pickups -RS2500/=
Round tours -RS 30/= pkm
One way drop hires -RS 60/= pkm
Hello,
I flew with Qatar airways last week on a flight from London to Colombo via Doha. I think that I left a black Northface jacket and a grey hoody on this flight and was wondering if there is a lost and found department that i could contact. the flight numbers that i took are QR 2 and QR302.
I would be extremly grateful if you could let me know if there is anything i could do about this.
Kind regards,
Richard Beckett
Richard, you can trace your lost items by calling the customer care on the number given on this page.