Find below the customer service details of Zumiez. Besides contact details, the page also offers a brief overview of the company.
4001 204th Street SW
Lynnwood, WA 98036
Email: [email protected]
Zumiez is a specialty clothing company that has found a niche among skateboarders in the United States. The company made its debut in 1978 in Seattle. Founded by Gary Haakenson and Tom Campion, Zumiez started with a single store location at Northgate Mall and was then known as “Above the Belt”. The brand grew rapidly and marked its presence through multiple stores at popular shopping malls. It was in the late eighties when numerous new stores were added, the company changed its name to Zumiez. Today, Zumiez has hundreds of stores across Canada and the United States. In 2018, Zumiez was operating close to 700 stores, out of which about 600 were located in the US. A large number of stores can be located at New York, Florida, New Jersey, California, Pennsylvania, and Texas. There are also more than 50 stores across Europe. The store locator on the website will help shoppers locate an outlet nearest to their address.
With the ‘organised chaos theme’, Zumiez stores are stocked with video games and couches to encourage customers to shop for longer periods. Every store has got a sales floor, action-sports video games and skate shop. Zumiez operates a full-fledged website for people who want to shop merchandise at the comfort of their home. There are product categories designed for men, women and boys. Products you can shop include tops, bottoms, shoes and outwear. Skateboarders can shop for decks, pre-built skateboards, longboards, cruisers, wheels, bearings and hardware. You can even build your own skateboard or get a complete set to save more. Additionally, you will find skate helmets, skate shoes, tools and backpacks. Popular brands you will find include Vans, Thrasher, Champion, Adidas, Nike, HUG, Santa Cruz, Nixon, DGK and Converse.
Shoppers simply need to add an item to the cart and proceed to payment. Zumiez accepts payments via MasterCard, Visa, Discover, JCB, American Express, Apple Pay, and PayPal. After placing an order on the website, you will receive a confirmation on mail. Zumiez makes all effort to ship swiftly, most likely on the same day. The company uses UPS, USPS, and FedEx for shipments. Customers get free economy shipping on most of the items which take 5-11 days within the United States. Purchases made online in the US can be returned in the US only, and same is the case with Canada. If you wish to return or exchange any of the products, you will have to return the purchase in the original packing, along with the tags (except skate and snowboard related items). Customers can return or exchange the items within 30 days from the date of delivery. If you wish to return the merchandise after 90 days, you will receive a credit gift card for the current retail or the lowest promotional price. The company processes refunds into the original payment mode. For any other queries related to orders or payments, you can reach the customer assistance on phone, or via the contact form.