Find below customer service details of Zoom Video Communications, US. Besides contact details, the page also offers a brief overview of the technology company.
Head Office
Zoom Video Communications
55 Almaden Boulevard,
6th Floor, San Jose, CA 95113
United States
Customer Service
Phone: +1 888-799-9666
Email: [email protected]
Other Contacts
Phone: +44 800-368-7314 (UK)
Phone: +44 20-7039-8961 (UK)
Phone: +33 800-94-6464 (France)
Phone: +61 1800-768 027 (Australia)
Phone: +91 1800-050-204 (India)
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About Zoom
Zoom Video Communications is a popular video and web conferencing service founded by entrepreneur Eric Yuan in 2011. A leader in enterprise video communications, Zoom is a Nasdaq listed company and operates from its headquarters at San Jose, California. With a mission to “make video communications frictionless”, Zoom posted revenue of $331mn in FY2019. With tens of thousands of business customers around the world, Zoom has built a strong reputation and market share. Zoom’s tools for cloud video conferencing, online meetings, and group messaging are available for Windows, Mac, iOS and Android platforms. Besides desktops and mobile phones, the video and audio conferencing, chat and webinars can be accessed on room systems. The 2019 Reader’s Choice Awards Winner is also recognised as one of the fastest growing companies in America. Glassdoor recognised Zoom as the #2 Best Place to Work in 2019.
The Zoom platform is easy to deploy and manage. Further, it is scalable according to the size and can be integrated with cloud software applications of Google, LinkedIn, Dropbox and Microsoft. You can have a one to one conversation or have tens of thousands in a single meeting. Users can also share images, links and texts through Zoom Chat. Other key products include Zoom Rooms (conference room system), Zoom Phone (cloud-based PBX system), Zoom Video Webinars (for largescale online events), and Zoom App Marketplace. New users can try the enterprise video conferencing with real-time messaging by signing up for free. The Zoom Meetings offers HD video and audio quality, with support for up to 1000 video participants and multiple videos on screen. A meeting can be scheduled from Outlook or Gmail, and also recorded with searchable transcripts. All chats are also securely saved and archived for future use.
The cloud-based video conferencing platform is used by clients like Delta, Autodesk, Groupon, Sonos, Centrify, Uber, Slack, Rakuten, University of Washington, among others. There are solutions designed specifically for education, finance, government and healthcare industries. New customers can explore the plans and request a demo online. You can host a meeting with video on/off or screen share only. For Zoom users who want to set up quick calls without video, there is Zoom phone. The simple cloud-calling solution offers all traditional PBX features, centralised management and secure HD audio quality. Users can make and receive calls over WiFi or cellular voice/data. It offers system call routing capabilities, voicemail and call history, and call recording ability. For those hosting and broadcasting seminars or video-audio presentation over the Internet, Zoom Video Webinars offer all the right tools. There are plans ranging from 100 to 10,000 attendees with live broadcasting facility, HD video and audio through webcam, on-demand viewing and full-featured host controls. Further you can select multiple countries for premium toll-free audio.
For businesses, Zoom offers four plans – Basic, Pro, Business and Enterprise. The Basic plan is a free service allowing you to host up to 100 participants, unlimited number of meetings, video and web conferencing features, among others. All group meetings are limited to 40 minutes. The Pro plan includes 100 participants and offers meeting duration limit of 24 hours, Business allows 300 participants with dedicated phone support, and Enterprise includes 500 participants with unlimited cloud storage. There are also additional costs for activating Zoom Rooms, Video Webinar, and for Additional Cloud Recording Storage. The subscriptions can be activated using credit card or PayPal. For complaints or queries on installation, cancellation, refund, career, or others, reach the Zoom support.
