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Find below the customer service details of Zolucky. Besides contact details, the page also offers a brief overview of the company.

Head Office
Zhangba Street,
High-tech Zone, Xi’an, China

Customer Service
Email: [email protected]

About Zolucky
Zolucky is an online shopping website, known to offer in-trend clothing ranges. From dresses and outerwear to shoes and accessories, Zolucky stocks high-on-fashion pieces for men and women. The portal claims to procure high-quality fashion products from independent fashion designers. This B2C fashion shopping destination attracts customers throughout Europe, Australia and America. Zolucky also offers an affiliate program on the website. Anybody can sign up for an opportunity of 10 to 20 per cent commission on each referred sale and extra cash bonus in a particular shopping season. The program can be joined for free on any of Zolucky’s partner sites, which includes Webgains, Mopubi and Shareasale. 

The website of Zolucky is easy to navigate and the interface makes shopping hassle-free. The apparel and accessories on the website can be searched by category or keyword. Customers can find items listed in collections like the 2021 spring arrival collection, vintage clothing, plus size clothing, linen cloth and Boho Style, etc. Customers can also find a great deal on long sleeve dresses, casual dresses, floral dresses, summer dresses, and Boho dresses. The portal also stocks tops, hoodies, sweatshirts, sweaters, outerwear, bottoms, shoes and accessories. Zolucky has a separate collection of apparel which is available in flash deals. Some of the items in the sale are listed as ‘all under $9.9”, or ‘all under $19.9, which allows customers to shop the highly-sought fashion pieces at a very low price. Shopping is a cakewalk. Each item is available in an ample number of sizes and colours. You can add the items that you find interesting, to the cart and make payment. Zolucky accepts payment via PayPal, American Express, Diners Club, Discover, JCB, Maestro, MasterCard and Visa.

Free shipping is available for orders worth $119 and above. The shipping costs are calculated as per the weight and destination. Each order requires a processing time of 3-5 days and a shipping time of 10-18 business days. This means you can expect your shipment to reach you after 13-23 business days of placing the order. Every purchase except the bags, swimwear and accessories are eligible for return. The returns are accepted within 15 days from the date of delivery. Items have to be unused and in original packing. The return shipping fee has to be borne by the customer, and only if the items meet the criteria of eligible return, a full refund will be issued. The amount is refunded to the original mode of payment within a week. Zolucky processes exchange requests as refunds, which means the company is not offering exchange items but is willing to issue a refund so that you can place a new order. If the order is cancelled within the first 24 hours, a full refund is initiated for the same. Customers can send an email to the assistance team at Zolucky for guidance with the return address. 

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