Contact of Zaxby’s customer service (phone, address)

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Contact Zaxby’s: Find below customer service details of Zaxby’s, US, including phone and email. Besides contact details, the page also offers a brief overview of the fast food chain. Reach the Zaxby’s customer service below for queries, complaints or feedback.

Head Office
Zaxby’s Franchising LLC
1040 Founders Blvd.
Athens, GA 30606
United States

Customer Service
Phone: 866-8-ZAXBYS (866-892-9297)
Phone: 866-447-2745

About Zaxby’s
Zaxby’s is an American fast food chain founded in 2000. Headquartered in Atlanta, Georgia, Zaxby’s operates in more than 800 locations. The states where Zaxby’s has presence include Alabama, Arkansas, Florida, Georgia, Indiana, Kansas, Kentucky, Louisiana, Missouri, Mississippi, North Carolina, Oklahoma, South Carolina, Tennessee, Texas, Utah and Virginia. You can locate one nearest to your address here by inputting city, state or zip. The chain is owned and operated by Zaxby’s Franchising LLC, a privately-held corporation

The menu at Zaxby’s includes Chicken Finger Plate, Buffalo Chicken Finger Plate, Wings Meal, Salads, Sandwiches, Boneless Wings, Chicken Fingerz, Coleslaw, Chicken Salad, Crinkle Fries, Brownies, Milkshakes, among others. The website allows you to order food or even purchase gift cards for your friends and family. For more information or queries on locations, online ordering, cancellation, catering, or others, reach the Zaxby’s customer service.

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  1. A very disappointed customer!!!! Went to the orange city Florida location for a zaxby’s salad I did not receive the dressing!!!! I had to drive back from my job to find a employee asking for my bag because she couldn’t believe that the dressing was not put in the bag. My daughter went today 09/29 and we ordered 60 dollars worth of food !!! A order of fries wasn’t added!!! My daughter went back to find the same employee that gave me a hard time!!! With attitude the girl stated that the fries was put in the bag!!!! Very disappointing that this location is falling apart!!!!they need to concentrate on customer service or get rid of that employee!!!!

    • Angel L Graham Reply

      I’m a very disappointed customer, I visit your restaurant almost every day but today the young lady working the window processed to talk about me and got other employees involved in on it also with the manager standing there watching them and he looked right at me and never said a word to them or me. I will not ever go back there again

  2. Disappointed Reply

    I guess my expectations are to high, because I expect good food for a decent price and within a reasonable amount of time. Zaxby’s often displays the concept of “Real food fast” on their restaurants – rightly, something to be proud of. If only it were true… Just about every visit to a Zaxby’s is a disappointment. Sometimes it’s the food, sometimes it’s the wait time, sometimes it’s because employees refuse to follow instructions, but usually it’s a combination of these. This particular visit had to do with the delivery delay. We were asked to drive up to the white “tent”. We were the second vehicle at the “tent”, and the vehicles wrapped around the building seemingly back to the drive thru behind us. After nearly 10 minutes, an employee comes out with several bags. Apparently, the person ahead of us had a catering sized order. All I was expecting was 1 Chicken breast, 2 pieces of bread, a few strands of lettuce, a tomato slice, a dab of mayo, a fistful of double-dipped fries and a drink. I feel like someone inside decided to make it easy on themselves and make as few trips as possible. So they waited until the catered order was finished and brought out several orders at once. There is no excuse for the tiny amount of food I expected to take nearly 10 mins to cook, prepare and deliver. (Unless your chicken is frozen???) One day, I will have a decent, enjoyable experience at a Zaxbys restaurant, but I lose confidence in that with each visit.

    Also, thanks for saying the more details you provide for feedback, the better, then you limit someone’s experience to 1200 characters, real smart.

  3. I am wanting to say one thing about Zaxby’s as a whole. Zaxby’s used to be my favorite place to eat and it was a daily thing for me to eat there atleast 1 if not 2 times every day but this was back when they still sold actual real chicken tenderloins and boy it was by far the greatest chicken I’ve ever had and I’ve had a bunch of chicken let just say that. But since they downgraded to everything but a chicken tenderloin I have not been able to eat there and it’s so disappointing cayse I want me some Zaxby’s so bad but they went way way up on the prices and they went way way down to the lowest grade of chicken they could get and that tells me that Zaxby’s as a whole have become greedy and as if they weren’t already making enough money they had to in my mind crap on the Zaxby’s name by beginning to sell low grade food and by raising the price of the food to be a minimum 10$ meal unless your real hungry and it’s even more. I wouldn’t complain one bit about the price if they sold chicken tenderloins like they did all the way up til 3-5 years ago give or take cause it was worth every penny then but now I’ve probably eaten there 10 times since they made the change and I know that no one cares what I think and what I say but I wish they would go back to being the top notch chicken restaurant they are capable of being because then they would be making double the money they are making right now and that’s a fact JACK!!

  4. Leonard Sartor Reply

    On Tuesday, May 19th I visited the Zaxbys location at 350 McCarter Rd/Fountain Inn, SC 29644. I ordered a Fried Zalad, no fried onions with raspberry Vinaigrette and a sweet and spicy boneless wings and things meal – dr pepper, no ice. For my health and safety, I usually ask for my sauce to be put in the bag, not in the box. (This location gets that right about 20% of the time…) This time was MUCH worse. For obvious reasons, I try to remember to check my food before I leave. The order seemed correct as I glanced into the bag and the 2 containers, so I proceeded to my next stop. Upon leaving there for home, something told me to check the receipt.

    It was then I discovered I was charged for 4 extra sauces that I didn’t even ask for. My request was as I stated earlier “I would like my ranch and zax sauce in the bag, not in the box.” At no time did I use terms such as ‘extra, additional, more, etc.’ That was enough for a return visit…I explained my situation to the employee (she seemed to be unconcerned, or indifferent to the concept of keeping germy condiment packages away from my food). Nonetheless, she kept my receipt after returning the dollar worth of additional sauce and I didn’t think about it until I was home.

    The food…the Zalad was fine and as ordered. My boneless wings were good and composed of nice sized (and the right number) wings. Also, they actually had enough sauce on them that some was in the bottom of the compartment- not always the case…The fries were not good, maybe 40% of them were edible, not hard, crusty, double -dipped shells.

    Another injustice I experienced on THIS visit was that I purchased nearly $20 worth of food and not 1 napkin???

    I’ve had to complain on Zaxbys before, once because they gave me 5 pieces of breading – none of the wings were as thick as my thumb, they were impossible to stab with a fork. This location once gave me a ranch pack that was shedding the coating on top – I have pictures! I really wish corporate would make it mandatory to put those black germ packs with sauce inside to be placed in the bag, not in the box! It is a fact that these things are handled, dropped on the floor, left in extreme heat, and other unsanitary scenarios. Why are they allowed to be with the food???

    Back to my recent visit… I was told that Zaxbys keeps the receipt for their records when there’s an issue with an order…huh? Doesn’t Zaxbys have at least a digital copy of the transaction??? I wonder if that’s to make it difficult to leave feedback…

    Here’s some poetic justice – when I went to use my Zax sauce for my tenders, it had a slice in the foil cover!

    I just wish I could have better service from this location. After all, ALL they have to worry about now is the drive thru, to me, that means 100% of orders should be accurate and food quality exceptional.

    Corporate suggestions
    1. For health’s sake – stop putting condiments in with the food!
    2. Provide customers with a discount for exclusions.
    For example, just like there’s an option for extra sauce, there should be one for no sauce…or no celery…or no toast and the associated value given back to the customer.

  5. On February 12,2020 I drove through the drive through at Zaxby’s at 1025 NorthParkway,Hsv.Al. I pulled up to the drive through and ordered the jerk chicken special. No idea of any different besides what is offered on the sign that’s offered. So the young lady is this wings I said yes the special please.and a Cobb salad. I receive my order and pulls off. Not looking at order at but thought the order was rather higjh. I get home the order was right but expensive. So I decide to return another day a few days later. I went in this particular day to order my salad. So I pulled out my old receipt and I ask to speak with a manager before I ordered my salad..The manager comes out and I explain what had occurred the previous day.The manager looks at the receipt as I explained what I had experienced. Out of his agnorant mouth of his he says what you want me to do about it.I replied and said I want you to speak with your worker taking orders. Tell them to explain what comes with the special as advertised . His respond was I can’t do nothing about this ticket as if I wanted something free. I responded no sir, what you need to do is explain to your workers to explain what comes in the. Special .That’s what I want you to do.Mr.Manager, and I walked out.What I wanted to say is I don’t need anything free AGNORANT ass manager. As a professional in the city of wonderful Huntsville,Al. I just left the restaurant and I promise I will never step foot in Zaxby’s ever again. Thank you!!!!!

  6. Omie Cazzell Reply

    I ordered a house grilled chicken salad through the drive threw at Shelbyville TN, and this salad had so many cucumbers and not very much lettuce. I use to really like your salads but now I think your serving cheap salads. Not sure if I’ll ever go back.

  7. Carole Majors Reply

    I’ve been going to the Red Bank store since it opened. My husband loves it however yesterday around 5 i tried to get his dinner and there was 7 cars in line so I went somewhere else today it wasn’t too bad and I noticed u had a new sandwich chipotle chicken & the girl asked if I would like it so I said ok and i ordered my husbands food at the end I could hear girls giggling pulled up and they said for me to pull up they were waiting on my chips after long wait I get home start eating my sandwich first 2 bites just regular sandwich 3rd was heat open it up 10 jalapeños stacked on each other. I think the children in the afternoon need a manager to watch over them .

  8. Hi when I was in Alabama it at your restaurant now I live in Detroit Michigan could you please please bring up Zaxby’s to Detroit not the metro area Detroit City because I loved your food so please bring one to Detroit anyone

  9. Janet C. Gordon Reply

    I placed a carry out order at the Warner Robins, Ga Zaxby’s on Watson Blvd. I am from out of town. When I got home to eat my salad there were two long brown hair strands in it. Needless to say, I couldn’t eat it. NONE of the people preparing the food had on hair nets! I will not be eating there anymore.?

  10. Konnie Jordan Reply

    At 9:15 pm on Monday night, 9-19-19, the Clemson road, Columbia, SC Zaxbys seved me the worst quality food I have ever received in a decade as a Zaxbys faithful customer! The chicken was hard, the fries old and greasy, the bread was not Texas toast style and there was no unsweetened tea for this diabetic customer. I will never go to this store again.

  11. My wife & I along with another couple went to one of your Covington Ga locations on Tuesday Aug 13th 9132 M.L. King Jr Ave. The couple we were with ordered fixed their drinks and in a timely manner received their order! My wife and I after approximately 20 mins had not received ours! I went to the counter to inquire and was rudely informed that our meal was coming out now! I had noticed several young men hanging out and conversing with the young ladies behind the counter as we were waiting! After a couple of more minutes our meal was brought to the table. My wife and I had to eat alone as our friends were finished with their meal! VERY unprofessional & rude! If this is the class of people you want representing your business count me out as a customer that supports this type of activity!

  12. Your people at the Lawrence location messed with my food when they were preparing it. The bigger black gentlemen that was working the day shift, about 2 oclock today put some weird stuff on my food. He also had his hands down his pants playing with himself before and after he handled my food. I will never eat there or any other location for that matter ever again. I will also tell everyone I know about this incident and if I get sick or contra t something because of this jerk you will have a serious problem on your hands!

  13. Melvin Lamb Reply

    NOT A EXCELLENT EXPERIENCE !!!!!!Not enough Space! I requested a call from home office and no one called! We visit Sams and Zaxbys every week and we will not return to Zaxbys!!The lady taking orders: Jada 163 was very rude and my partner did not order anything, he only got mine because my blood sugar was low! I asked him why he had no food and he said he was not ordering anything from her! He only got mine so I could eat! He was going next door to eat! Then sitting at 1st table next to drink machines a man spilled a whole cup of ice that went all under my table! This lady Jada came out with a mop and abruptly said “Move your cane”!! I had leaned my cane on chair next to mine!NO one offered me a towel to clean my wet legs or sandals and ske left floor wet for me to get up! I use a cane because Iam recovering from a broken foot! Manager was called over by my partner and was told what happened, she barley barely said I’m Sorry!! Jada just smirked at us!! This girl has no business working retail food! I retired from Food/ Beverage Industry and I have never seen a rude person in Zaxbys!!

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