Find below customer service details of VRL Travels. Besides contact details, the page also offers a brief overview of the transport company.
Giriraj Annexe, 1st Floor,
Circuit House Road,
Hubli 580029, Karnataka
Phone: 0836 2307300 (general)
Phone: 0836-2307800 (for VRL Logistics)
Email: [email protected]
About VRL Travels
VRL is a leading operator of passenger buses in India. Founded in 1976, VRL is a well known name in the logistics and parcel transportation space. Operating officially as Vijayananda Travels, the company has its headquarters located at Hubi, Karnataka. Currently, it operates a fleet of more than 410 passenger buses connecting major cities across Karnataka, Tamil Nadu, Andhra Pradesh, Telangana, Kerala and Maharashtra. Passengers can book a seater, semi sleeper or sleeper bus. There are both AC and non-AC coaches. The fleet includes bus types that include Garuda (Volvo, Corona, Isuzu), Garuda Plus (Volvo, Benz AC Multi Axle), Amaravathi (Volvo, Scania AC Multi Axle), Super Luxury and Ultra Deluxe. The modern buses offer passengers water bottles, blankets and television, making journey more comfortable. At major hubs, there are waiting lounges and clean toilets as well.
Some of VRL Travels’ popular routes connect the cities Hyderabad, Bengaluru, Pune, Mumbai, Nagpur, Shirdi, Vijayawada and Mangalore. Passengers can see the routes and schedule on the official website. You can also plan your journey and book tickets online. The homepage has details of the ongoing offers and discounts. Tickets can be reserved on the web as well as smartphone app. Passengers are requested to report fifteen minutes in advance. They also need to produce a government-issued ID proof while boarding the bus. Each passenger is allowed up to 20kg of baggage. Passengers can track their bus and the current location online.
Payment for reserving tickets on Vrlbus.in can be made using Visa, MasterCard, American Express, net banking and digital wallet. When booking your ticket, you can pick your preferred seat from the interactive seat chart. As for cancellation, passengers can request for same up to 4 hours prior to journey. If cancelled before 24-48 hours, there will only be a cancellation charge of 15%. If it is between 12 to 24 hours, passenger will be coughing up to about 20% charges. If below 12 hours, you will be paying about 25% of the fare. All refunds will be processed within a week or two. For complaints or queries on reservation, cancellation, refund, luggage, or others, reach the VRL Travels support.