Find below the customer service details of Viking Cruises. Besides contact details, the page also offers a brief overview of the company.
Head Office
5700 Canoga Avenue
Suite 200
Woodland Hills, CA 91367
United States
Customer Service
Phone: 1 855 338 4546
Phone: 877 523 0579
Email: [email protected]
Email: [email protected]
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About Viking Cruises
Viking Cruises, now known as Viking, provides ocean, river, and expedition cruises. With the operation headquarters located at Switzerland, Viking operates a fleet of 6 ocean ships and 76 river vessels. It has regular cruises for locations across North and South America, Russia, the Caribbean, China, Europe, and Southeast Asia. The company was founded in 1997, with just four ships. In 2000, Viking purchased KD River Cruises to grow its fleet and also to leverage the river cruising experience of forty years. The acquisition helped Viking to acquire the rights of some of the prime docking locations across European cities. Viking is currently one of the world’s leading river cruise lines and is on its way to carving a niche in the ocean cruising sector as well. It will further soon start expedition voyages for sail in Antarctica, North America’s Great Lakes, and the Arctic. The first vessel, known as Viking Octantis, will be embarking on the journey towards the Great Lakes and Antarctica in January 2022. Viking Polaris, the second expedition vessel, will make its debut in August 2022, with its sailing journey towards the Arctic and Antarctica.
Viking is known for its state-of-the-art ships and has already received numerous accolades from the industry experts. The company was voted number one river cruise line by the Condé Nast Traveller back in 2018. Viking also stood at the top position in the ocean cruise line, a title that was crowned to it by the Travel + Leisure readers in 2019. Viking is planning to expand the destination-focused travel experience and take it up a notch by introducing the Mississippi River cruises. Viking Mississippi, the first custom vessel by the Viking will be sailing its voyages on the upper and Lower Mississippi, between St. Paul and New Orleans. Viking enhances the travel experience to several folds with its destination-focused itineraries. Travelers with a particular interest in geography, history, and culture get to enjoy a specialized experience as each journey includes shore excursions and culture curriculum programs. Every cruise includes mind-blowing performances of music and art, carefully curated guest lectures, port talks, and cooking demonstrations.
If you are looking forward to experiencing the exciting cruise journey, you can do so by booking your seat on the Viking website. You can start finding a cruise by choosing the cruise type (rivers, oceans or expeditions). Each cruise type will give you access to the ‘region’ menu, choose the region you are interested in, and click on the departure date slot, to look for a date that suits your vacation calendar. Once you are done, click on the search button. You will get a list of all the available cruises along with the number of days, tours, and countries.
I wish to say a huge thank you to the crew of ship in cologne on May the 8th. I was abandoned at the airport with no communications. I asked for help and they bent over backwards to find my ship, contacted them to inform where I was. Then arranged a taxi with instructions where our boat was moved. So very grateful to all you staff. Must just add had a wonderful experience on ship.
On Tuesday, March 21, I and my two daughters went on a Viking tour that had this description: “Glamour & History in Montenegro Duration: 3.25 Hours Price: $79.00 USD. Explore Budva and See Sveti Stefan — Explore one of Montenegro’s oldest settlements and see a resort for the rich and famous on this fascinating tour. Your local guide accompanies you on a drive along the stunning coast. Along the way, you will pause to view the resort island of Sveti Stefan.”
It says resort of the rich and famous? I strongly suggest you drop all mention of Sveti Stefan. We spent at least half hour bus ride and then stopped at the side of the road to see a few boarded up (for 2 years according to the guide) buildings crowded onto a tiny island. It was not worth anyone’s time and did not live up to the promotional hype. Basically the tour was a visit to Budva, a tour which I suspect would be considerably more difficult to sell on its own.
We had traveled with Viking before and had a successful trip so booked a Danube cruise with a Group of friends. Never again. The Viking Air arrangements and customer service has been awful! One couple decided to upgrade to Premium Economy, which was quickly achieved and welcomed by the agent. It was stressed multiple times that they wanted to remain on the same flight as their group. There was no problems, said the agent! Upgrade made and paid an additional $2000, only to discover after ticketing that they are on an entirely separate airline now. When the booking agent, who I am sure received a commission for the upgrade, stated “oh, I thought you had Air Plus” Which we knew nothing about….She should have checked! After many conversations with multiple travel agents, Lufthansa, United, Austrian airlines…bottom line. For another $700, they could cancel and rebook with their friends. But so sorry, no seats available. After searching the desired flights on our own, there are available seats. After purchasing a $12,000 trip, we have been mislead, passed around from agent to agent, 3 multiple airlines and disrespected.
My wife and I were scheduled to go on a Danube river cruise in July of 2021. Due to Covid the cruise was cancelled and part of our money was refunded. Viking provided us with vouchers for a future cruise .In the meantime we found out that my wife is allergic to the Covid vaccine. Since Viking still requires guests to be vaccinated we have not been able to use the vouchers. The Viking requirement seems odd since the airlines taking us to the Embarkation point don’t require proof of vaccination and the countries along the Danube we would visit do not require proof of vaccination either.
A request by us to Viking to reimburse us the money for the vouchers was turned down and the due date to utilize the vouchers was not extended. The hope that Viking would modify their Covid requirements to be in line with the airlines and the countries they visit was not being considered at this time.
The Viking experience which looked very promising in the beginning has turned out be a big disappointment partly due to the Covid situation but also due to the refusal by Viking to think” Out of the Box” and do right by their customers.
Have recently returned from cruise to South America on Jupiter (November 30-December 18). Have a few comments about included excursions, Covid practices onboard, and travel incentives for frequent guests.
First of all, the included tours were not very impressive. Secondly, we experienced 2 included tours with very, very ineffective local guides; one in Ushuaia and one in Valparaiso. We hope this problem will be addressed.
My next issue is how Covid infections were handled onboard. We suspect there were a number of infections even upon boarding which we ALL should have been informed of from Day 1 so that more precautions could have been taken; i.e, rapid testing BEFORE boarding, masks required on elevators and in hallways, etc., notifications of cases instead of its being a big secret, self-service at buffet with everyone using the tongs and many walking in without hand washing.
I would like a reply.
Lastly, we have our third Viking trip in September and feel we should have gotten another perk or two as past guests but actually got practically nothing. I would also like a reply to this disappointment.
I have traveled on Viking 9 times. That includes both Ocean and River cruises. For my next ocean cruise- Empires of the Mediterranean – departing in March, I have been given 3 different answers about when I can book flights with Air Plus. First, I was told 60 days out, then I was told I could have booked 120 days out, and finally today while trying to book flights I was told I could have booked 310 days out! Clearly there is a lack of training going on here. Increasingly, I feel as if the right hand doesn’t know what the left hand is doing.
Our travel group consists of my husband, Mike, my brother and sister in law, as well as two friends, my daughter and her husband. We have been on three Viking ocean cruises and two Viking river boat cruises and have loved every one of them. We have recommended Viking to friends and they have enjoyed their trips, as well.
We have booked a Viking ocean cruising trip leaving on December 25 for Australia, Tasmania and New Zealand and returning on January 10. We were first notified that we would be spending an extra day in Melbourne. Now we have been informed that we would not be going to Tasmania or Wellington, New Zealand. Tasmania and Wellington were to be highlights of our trip. We were offered a $150 shipboard credit for missing Tasmania and spending an extra day at sea. If the original itinerary we signed up for was used, we would not be spending an extra day in Melbourne and would be in Tasmania, eliminating the closed harbor on a holiday. We are very disappointed as this was not the trip booked. We know the travel industry is in flux, but a major stop eliminated is not acceptable. $150 and another day at sea is not a good alternative.
We are scheduled to sail on Vikings Cities of Light tour. No one NO ONE will be transparent about the low water itinerary interruptions. NO ONE knows if passengers have been off loaded and asked to stay in hotels and eat in non ship restaurants. No one will tell us if there have been “ship swaps.” I have a very tall husband and 12 days of bus trips would be miserable and painful. Extremely disappointed in Viking. This is just not right.
I have never had such a disorganized experience when traveling. We have dealt with three agents telling us we were booked for dining. We asked to confirm because we were locked out on our day of booking. And so far no confirmation from the three representatives I am totally disappointed on what should be an easy task. I hope the rest of this long awaited trip has no more surprises.
I cannot complain about the actual cruise itself. It was a delightful experience and I truly loved it; however the last time I saw one of those jaunty red polos was twenty-four hours ago upon being escorted into Amsterdam Airport purgatory. At that point it has become hell. Because my mother and I booked our flights through Viking- we are not in a position to do anything with our flights once our scheduled flight was canceled. KLM will only send tickets to the cruise line because they are the ones who scheduled the flight. KLM will only handle canceled flights through their email. So we are in a hellish limbo that has resulted in me paying 400 dollars for a hotel – and being given standby tickets after spending countless hours at .25 cents a minute on the phone with Vikings emergency service. It seems like the norsemen who they base their name – once you have spent the money on them Viking sets you on a raft and is content to let you burn.
I wanted to say thanks for your “virtual tour of Paris & Normandy” email. It’s a wonderfully smart, creative, and helpful idea! Thank you. I’m going to try to view it with my parents, who have been wanting to do another Viking cruise forever, as circumstances and logistics might (hopefully) permit. They have so enjoyed every Viking cruise they’ve ever taken, and recommend this to all their friends. It’s nice to see.
I hope we’ll have an opportunity to travel again sooner rather than later, in a socially safe and responsible manner.
Kudos for this smart idea! Would love to see similar “virtual” highlights for other Viking destinations, such as in Asia or other, more off-the-beaten-path, destinations in Europe.