Contact Viagogo: Find below customer service details of Viagogo. Besides contact details, the page also offers an overview of the ticketing company and its services. Reach the Viagogo customer service below for queries, complaints or feedback.
Viagogo Head Office
viagogo AG, Rue de Lyon 109,
1203 Geneva, Switzerland
Viagogo Customer Service
Phone: +1 866 961 3071 (US)
Phone: 0843 658 0829 (UK)
Phone: +44 020 3137 0960 (UK)
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About Viagogo
Viagogo is a ticketing portal founded by Eric Baker in the year 2006. Headquartered in Geneva, Switzerland, the company allows buying and selling of tickets for sports and entertainment events in more than 60 countries. Viagogo’s extensive network includes UK, US, Australia, Brazil, China, France, Germany, India, Indonesia, Italy, Mexico, Singapore, Spain, Turkey and UAE. The company also partners with top brands such as The Barclays ATP World Tour Finals, Manchester United, Paris Saint-Germain football club, Hong Kong Sevens Rugby, SFX Entertainment, among others.
The Viagogo website showcases over 5 million tickets to popular sports and entertainment events. The purchases of tickets can be made using major credit cards or PayPal.During booking, users can also use the interactive map on the event page to determine the seats. While some tickets can be downloaded instantly, others where a print is required, the same will be shipped to address.
Exchange or cancellation of tickets is not allowed on confirmed orders. A buyer is guaranteed to receive a ticket before the scheduled event. If a problem should arise, a full refund can be claimed. Log in to your account to view or manage your order. For more information or queries on payment, refund, cancellation, or others, reach the Viagogo customer service.
My email has been hacked* and I have no access to my receipt for $629 (x4 state of Origin tickets game 3). The phone in the Australian office has not been contactable. I’d like those tickets to be reissued to the email provided. The other option will be to refund me my purchase (as I am showing the banks I’m making every effort to make contact with Viagogo)
Please contact me on the email below and I will give you the other email address to track down the purchase..
Thank you
I just purchased 2x Barcelona tickets in Madrid for august 16th 2017. I have just realised that these tickets are not on the official site as of yet. I also received an email stating that the order has not been confirmed but the money is still out my account. I feel extremely worried. These tickets are a gift and I would like them to arrive asap!
I bought 2 x £35.00 tickets for Marilyn Manson last Friday only to find out that £208.07 has been taken from my account. Can anyone help me get a full refund please as I don’t know what to do.
I recently purchased 2 tickets to Ed Sheeran concert in Adelaide, SA on March 7, 2018. I approved 2 tickets for 287.00 each but was charged that amount for each ticket + a booking fee of $78 per ticket which I did not approve.
Please contact me as to how I can get a refund on these non authorised tickets.
Marianne
Having the same problem. I purchased a Guns N Roses Ticket that had one price (93,17€) and after completing the information required for payment, I discovered that there were some ridiculous fees and the total would be 145€. I did not confirm anything but when I checked my bank account the ammount was already under authorization. Clearly this isn’t legal and I filled a complaint via my bank and VISA to cancel.
There’s no customer service whatsoever… I replied to the email from the website and it doesn’t work, no option to talk to someone from Viagogo to work things out or get an explanation. DON’T BUY FROM THIS WEBSITE!!
Transaction: 11783781
On April, 27 I both 3 tickets for Bon Jovi concert, but after confirmation the purchase the same amount in “real” was debit in credit card in “dollar” it does mean BRL 2.430,70 for 3 students tickets instead of normal price R$ 570,00.
At the same time I tried to contact viagogo to cancel but the site in Brazil doesn’t have any telephone or email, so I request to credit card to cancel the purchase.
As the transaction is still open in the site I’m writing directly.
Other trust company sold the tickets with the real amount and the customer didn’t feel as stolen.
I bought 2 tickets to the champions UEFA league final match and I want to update my departure date to make sure that the tickets are delivered prior to my departure, but unfortunately I can’t update my travel date information. I tried many times to reach a solution in the (Help Centre), but unfortunately it does not help! Please help me get in touch with the support email, so I can write them and they can answer my questions
Thanks
Hi I was charged R714 on the 22nd of April and R715 on the 26th of April. I do not understand why I have just been charged these amounts and immediately debited off my account when I have previously paid R1600 for my tickets. This is ridiculous and I want an answer why Viagogo can take money from me without my consent and twice. I am extremely frustrated with viagogo and have had nothing but a bad experience and I will refer no one to use this website and neither will I again.
Hi, I have purchased 3 tickets (front of stage) for a concert. Due to unforeseen circumstances, I need to sell one of these. I have not yet downloaded the e-tickets. Will I have issues selling the one ticket online? I do not wish to make any changes to the other 2 tickets. Please advise way forward.
Hi I have just purchased 7 tickets today for the boxing that is in Brisbane which cost me $14,000. I am now unsure if your site is legitimate as I have just seen on the news tickets don’t go on sale until tomorrow. I have been in contact with my bank which has said to give you guys 2 days to make contact back with me or they will get involved. I have tired to find an email to make contact on but can’t seem to find one and the number that’s given you can’t actually talk to anyone.
Please don’t tell me you have scammed me VIAGOGO
Please get back to me asap
18th April 2017
Viagogo Ticketing enquiry.
Last Thursday evening 14th April I thought I was purchasing 2 tickets to Lee Kernighan at the Crown Theatre Perth. From your site was VIAGOGO. My transaction was for lounge seats and the price was 132 per ticket. I completed the transaction and an email was sent through. Thinking I had bought really good seats.
No seats had been allocated to me. This made me suspicious so I went to check my bank account and $439.70 dollars had been taken out of my debit card , I did not authorise this.
On the 19th a foreign transfer fee was also taken out . ( Had no idea it was a foreign transfer)
I then went onto the Crown booking site and several other venues where this performance is being held around WA and found that the tickets are all $65- $71 dollars each with a booking amount of $8.50 or less so my whole transaction should have been about $150.
I looked up Viagogo to find it is a fraudulent site with many people being tricked into buying tickets and being charged exorbitant amounts for tickets that never get given out. As at the 19th of April I have still not been allocated any seats/tickets and I wish to report and a make a claim to have my account credited.
On the 20th I have been sent tickets that clearly state on them a price of $71.22. Why have I been charged $ 439.70. I have no way of knowing if these two overpriced tickets are even legitimate and as I live 2 hours south of the venue I am very hesitant about going. These ticket numbers may well have been given out to more than me. And there could be many people who have been overcharged for the same seating allocation.
Dear Viagogo team, I intended to set a payment method via back transfer, unfortunately I did not find the currency nor the country name corresponding to Romania. Could you advice me what to do next?
I was looking at purchasing tickets to cold play Japan And when the purchase came to end it showed a completely different. I chose not to complete purchase but discovered my account had been debited $1000’I have received no email to confirm purchase with ID no to even re sell tickets if they refuse refund .
I’m trying to talk to someone in urgent and no human answer in any of the phone numbers in this website
I didn’t get tickets by now and I’m leaving to London this coming Wednesday. I want to have the tickets by email and can’t get an answer for that.
Hi, I purchased 4 tickets for new order in Dubai and was shown a price in dorhams for 749 dirhams early bird price , I have been charged 1001 euros instead, this is crazy can someone contact me please to resolve this issue
I bought tickets for the RUGBY MATCH in January 2017 – the game will be on March 18th. I recieved a few emails asking me to change the delivery address to the travelling addres where we will be staying as VIAGOGO send the tickets at the last minute.
I paid £13.95 for a UPS EXPRESS & SECURE DELIVERY service to my home address in Italy.
Now I received an email yesterday saying that they have sent by ROYAL POST already to my hotel address in Edinburgh. There is no guarantee they will arrive, nor that the Hotel will hold them for us, almost a week before we are due to arrive.
How do I get my £ 13.95 refund for a service I did not receive? I understand FIRST CLASS ROYAL MAIL might cost £ 3 or £4, so I still want at least £9,00 back please.
It is my money and I have the right to get a refund.
Hi I have bought and have record of payment through my bank account that viagogo took over $1000 of my money for the Dixie chicks concert in brisbane this month – where is my code and order confirmation – I bought theses tickets in November 2016
Sold tickets to a concert in Australia that should have been for either over 18 or under 18, as your website does no clarify what tickets I have bought I don’t know if the people that I bought them from will be able to get in. I can’t contact anyone in Australia and you don’t refund tickets. This means that the information for the tickets you are still selling are incorrect.
I have tried 7 different contact numbers none of which are in service. I bought and had confirmation that my U2 tickets for Rome were confirmed and then booked flights and hotels etc. Today I received notice of a refund for those tickets. How can that be they were confirmed. I want those tickets and have no way to get hold of anyone. It feels like the seller decided to sell tickets to someone for higher price.
Once they are confirmed there should be no reason to refund. I need someone to get back to me please.
Barb
Hello. I bought 2 tickets on tomorrowland and now I can not be on festival that days bcs my plans was change. I want resell my tickets. But i will receive my tickets only before few day to start tomorrowland. How can I sell my tickets if I no have it (PDF)? When I will receive money? Possible or no receive money on master card, I see only pay pal and bank transfer? which means that if the tickets are not delivered, the site will take the penalty? How much penalty and why? Thanks
Ordered tickets for tonight 10th feb to guns and roses for my daughters 21st in Sydney says tickets are in Melbourne and western aust – can’t see them getting here by this afternoon- sad can they email tickets to me now please answer – a dream is gone – disappointing and hard to contact anyone
I bought 4 tickets to Andrea Bochelli concert in Oslo, you have charged my credit card with more then 12000 NOK, and the price for the tickets printed on the tickets is 1050 NOK each, so in total 4.200 NOK who is 1/3 of the price. I do not accept this and find it more close to a fraud then anything ells. And I will report how you do things to my credit card company. You do not answer mails I have sent in all kind of directions, all calls are answered with the word Not exist
And I see now what kind of company you are. I give you 24 hours to return 50% of the money to my credit card and I kip the tickets, if not I will bring this to a legal case in Norway where I ordered the tickets, and also in Switzerland where you are registered. I have excellent lawyers available in Switzerland
Dears, i have the same problem with Miroslav Mucha.. I copy here the situation what i have sent to an emails to viagogo, but i havent get any reply.
Dears,
I need kindly your help, we tried to buy a tickets on Monday 16.1., but we have received the informations that the payments were not accept – transaction was not succesfull . After that we were keeping to buy the tickets,because we wanted to get them for sure. After all trying we got the mails with information : the orders were not confirmed till we would send another informations about the owner of the card We did not send to you anything. So we thought that we didnt buy any tickets on Monday 16.1.. But within the week the payments were succesfully send to your account.
Now we are badly suprised that so many orders were confirmed and the payments went to you. Can you please check the situation and help me cancel all orders which went wrong by your side? I mean there was mistake on your side because we werent informated about the succes of buying the tickets at all. I think that you had got a problem with your website on Monday 16.1. – so many people tried to buy a tickets fo U2 concert.
Because we were not informed about getting the tickets , we decided to buy the tickets for Amsterdam U2 on 30.7. – we succesfully boght it yesterday ( order no 8860236, paid from the same card as others )
Please cancel orders 8863574 – 769,66 €, 8790307 – 765,55 € , 8789558 – and return all our amounts to our account of owner.
i think that its not our mistake, your website didnt work well at all, we did not have a chance to get to know our succes of buying the tickets. Otherwise we have to postpone this matter to our bank and they will contact you as it was not clear transaction from your side.
Thank you in advance for reply and return the amounts as soon as possible.
Tereza Rezacek .
Why are Australians going to this site to buy tickets.. They do not care about complaints and are sitting back with millions just rolling each day… A Current Affair should be contacted.. My wife has paid double for one ticket and she has no idea where she is sitting..
On Saturday, December 10, 2016 through the portal, the VIAGOGO EVENT TICKETS ordered two tickets to concert Guns and Roses and wanted to accomplish payment by credit card payment over the Internet.
Once I received the 3D code that I entered, I got the information about the payments via the Internet got blocked.
So I called the customer service line of UniCredit Bank, where I have this service activated.
So I entered the charge again and waited for SMS, where the 3D code.
I have not received anything, do I thus attempt to charge again.
Though even then I did not get an SMS with a 3D code, I called client line again, where I found that were made three payments (8439430, 8439449, 8439393)
Given that I have about this fact was not inform, please cancel all payments to the company VIAGOGO EVENT TICKETS.
Best regards
Mucha M.
Hi
Just experienced the worst customer service from viagogo, @viagogo refused to reply any of my enquiries after sales of ticket, even when my event is in 3 days time. Haven’t received my tickets and no replies from viagogo just made this whole experience a miserable one.
With greatest disappointment,
Soo.
I want to sell my tickets. Your website is down when you go through to confirm the sale. I have tried contacting both the UK and US customer service offices and in both cases the phone numbers do not exist. How do I contact you?
I have tried numerous times to click on “click here” to do a confirmation of sale of tickets. For the last three days the next screen comes up “page not found, we will have our engineer look at this”. How are we supposed to sell if the website is not working correctly?
I recently purchased tickets to Jerry Seinfeld in Adelaide for $176 plus booking fee. When I looked up conditions for resale, it states that tickets must be posted for the face value of the ticket. When I finally downloaded my tickets, the face value was only $86.55. How does this work exactly? I had no idea I was purchasing someone else’s tickets! I thought Viagogo was just another promoter. I feel I have made a very big mistake.
Hello,
I made a purchase for Adele tickets in Australia and was over-charged on my Debit Card.
The invoice total was $962.65, however I was charged $1,310.16. I would like the difference to be refunded back into my account.
I am frustrated that I can not contact anyone without being charged international call rates.
Can someone please respond to my query ASAP.
Many Thanks
Eliza