Find below the customer service details of Upwork. Besides contact details, the page also offers a brief overview of the company.
2625 Augustine Dr., Suite 601
Santa Clara, CA 95054
Phone: 650 316 7500
Upwork is a freelance and crowdsourcing platform that connects employers with independent contractors. Formerly known as Elance-oDesk, the company boasts of millions of jobs posted each year. Elance-oDesk came into existence with the merger of two entities Elance and oDesk. The former was founded by entrepreneurs Beerud Sheth and Srini Anumolu in 1998. What started in a two-bedroom apartment in Jersey, Elance moved to Sunnyvale in 1999 with 22 employees. oDesk was founded by friends Stratis Karamanlakis and Odysseas Tsatalos in 2003. It started as a staffing firm but eventually transitioned into a marketplace allowing users to hire and collaborate with workers. The merger of the companies took place in 2013, and the result was Elance-oDesk. The company was later rebranded as Upwork in 2015. Upwork is currently headquartered in Santa Clara, California. The company also operates offices in San Francisco and Chicago. Upwork now caters to more than 18 million freelancers. The platform posts jobs valued at $1 bn annually, which makes it one the largest marketplaces. Upwork helps startups and entrepreneurs grow their business, with the choice of tapping into a global talent pool. From web, graphic design, writing, app development to content writing, Upwork lists thousands of projects and simultaneously helps competent professionals to reach out for the same.
New users can start responding to job posts after creating an account on the platform. A user ID and password can be generated after email verification. You can select ‘hire’ or ‘work’ when prompted to enter the purpose. Input a user name, agree to the Upwork terms of service and create the account. The clients on the website can post their jobs along with the description and the price range they are willing to pay the freelancer. Clients can also invite specific freelancers to apply for the listed job. Further, clients can reach out to freelancers that they are interested in via chat or private messaging. Freelancers are ranked as per the job experience and client reviews. Every freelancer has to update their skills, pay rate, and set hours. So, whenever a project is posted, it comes with a deadline and freelancers have to make all efforts to meet the same.
Freelancers and businesses from more than 180 countries have registered on the platform. Freelancers can get paid through direct deposit to bank account, wire transfer, PayPal or Payoneer. You have hourly contracts and fixed-priced contracts. The latter is based on milestones. Note that the availability of payment methods varies by country. The option to set a payment method is available under Settings. As for when you can receive funds, the website states it depends on the withdrawal method and take more than eight business days. If you have queries on payment, building your profile, sending proposals or accepting offers, you can browse the help section on the website. You can also reach out to the support via email.