Contact of Udaan (ecommerce) customer service

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Contact Udaan: Find below customer service details of Udaan, including phone and email. Besides contact details, the page also offers a brief overview of the B2B marketplace.

Head Office
Hiveloop Technology Pvt Ltd
No. 1090 G, 18th Cross, 14th Main,
Sector 3, HSR Layout, Bangalore – 560102

Customer Service
Email: [email protected] (general)
Email: [email protected] (complaints)
Phone: nil

About Udaan
Udaan is an Bangalore-based business-to-business online marketplace launched in the year 2016. Founded by entrepreneurs Amod Malviya, Sujeet Kumar, and Vaibhav Gupta, Udaan acts as a platform connecting wholesalers, retailers and manufacturers across the country. Currently, Udaan boasts of more than 1,50,000+ buyers and sellers from 29 states. On Udaan, you can discover customers, suppliers and trending products from a range of categories. Further, you can connect through messaging or email and buy or sell on the terms you set. Udaan also has a secure payment gateway and efficient logistics wing.

To get started, you can browse the Udaan website or download the smartphone app for Android or iOS. On the frontpage, you will find some of the trending products, along with featured brands to help you make smart choices. There are 500+ brands and 1.5+ million products to choose from. Categories listed include smartphones, computers, audio accessories, apparel, fashion accessories, footwear, groceries, cleaning products, cookware products, home appliances, luggage, among others. Find brands such as Raymond, Arvind, Prestige, Xiaomi, Vivo, Nokia, Micromax, Samsung, Oppo, SanDisk, F&D, among others. Like all shopping platforms, buyers can filter products by a number of parameters.

You can search a product on the platform by keyword or category. On each product page, you can see the details of product, seller, supplier terms and conditions, minimum quantity and price. If you have a query, you can connect with with the manufacturer or wholesaler through chat. Payment can be made by credit card, net banking or by cash once the order is delivered. The cash on delivery is available for select buyers. Credit facility is available on request as well. Do check with the Udaan support for details.

Status of delivery can be tracked through the app. The logistics will have to be arranged by the buyer. Delivery timeframe depends on the location. On an average, it should take 7-10 working days. With regard to refund and cancellation, Udaan does not have a policy specifically for the same. All cases for return or exchange must be between the buyer and seller. However, Udaan will mediate between the two when there is a dispute.

Are you a manufacturer or wholesaler? Register on the platform and connect with tens of thousands of buyers from across India. Upon successful on-boarding, you can start listing your products and set the price for same. For complaints or queries on shipping, cancellation, refund, career, or others, reach the Udaan support.

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