Contact Travelgenio: Find below customer service details of Travelgenio, including phone and email. Besides contact details, the page also offers a brief overview of the travel company. Reach the customer service below for support, complaints or feedback.

Head Office
Travelgenio SL
c/Albasanz, 15, 2nd Izq.,
28037 Madrid, Spain

Customer Service
Phone: 001 646 568 7507 (US)
Phone: 0034 91 116 0765
Email: [email protected]

Other Contacts
Phone: 902 90 99 81 (Spain)
Phone: 0 821 610 761 (France)
Phone: 0870 099 0971 (UK)
Phone: +46 (0) 844 683 618 (Sweden)
Phone: +353 0 818 274 072 (Ireland)
Phone: +61 3 8820 5378 (Australia)
Phone: +52 (01) 55 4162 2959 (Mexico)
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About Travelgenio
Travelgenio is a Spain-based travel agency established in the year 2010. It primarily caters to those searching for low-cost flights, hotels and cars. Regions served include major countries in Europe and Latin America. Travelgenio also operates separate websites for each region.

Flights and hotels can be searched on the homepage, by inputting the origin, destination and dates. The Travelgenio platform allows you to filter search results by brand, features and price. Travellers can login to their account to view their reservation or make changes to existing booking. Also, majority of airlines allow to check in online 24 – 48 hours prior to flight departure.

Payment for booking of flights and hotels can be made using Visa, MasterCard, Discover and American Express cards. To cancel a booking simply call the Travelgenio customer support. To protect yourself from loss of fare or penalty, you can get the cancellation coverage offered in the form of Protection Plus. With cancellation Protection Plus, you can get 85% of your ticket price within 15 days, if you need to cancel your trip for any reason. For more information or queries on payment, refund, cancellation,  careers, or others, reach the Travelgenio support.

10 Comments

  1. Ratu Sovi Arinta Reply

    Hi

    I made a reservation for a return Jakarta – Zurich via Travelgenio and the agent booked me with Etihad airlines via Abu Dhabi and Belgrade. However the Belgrade connection is not aligned as the flight from Abu Dhabi arrives Belgrade at 11.40am and Travelgenio booked me on a connecting flight departing belgrade at 07.20 on the SAME DATE!!!

    How is it that a travel agent misses this very important detail? I have made several international phone calls to the phone number listed on the official website which all got disconnected after being held for a few minutes.

    Please fix my booking (ref booking number QWCLG6 Immediately as my departure date is coming this weekend

  2. SUKHYUN HAN Reply

    My E-ticket number is 1313410487867 and My booking code is 679M8I which I made 9 p.m in Korean time.

    By the way, there is wrong given name in passanger 1.

    Given name of Passanger 1 should be SUKHYUN same as buyer. It seems that your colleauge made a mistake.

    please change given name then resend me E-ticket which have SUKHYUN,exact given name until 10 a.m Feb. 13 2019.

    If additional cost needed for given name change, please cancel this E-ticket and credit card payment .

    Thank you very much for your kind understanding and soonest reply in advance.

  3. PARK HANSOL Reply

    Hi
    I am Park Hansol in Korea
    I made a reservation yesterday morning
    I think it’s been two payments.
    We have booked the same flight twice with two names and passports.
    I want to cancel one
    DPD9JE and DR4JG4
    Sorry
    This is not a small amount of money for me.
    I do not know what to do now.

  4. Emelia Jolly Reply

    Very disappointed with TravelGenio booked a ticket at around 2pm and was told that the payment was successful yet at 15.28 got an email saying your booking have been cancelled no explanation what’s so ever.Had pay with my American Express card wants to know if it will be refunded as I was not the one cancelling it was you all. The booking was for Kenrick Dublin and booking code 12733077 and another booking code TXU2YE.

  5. Sophie Hickles Reply

    HI,

    I tried to purchase tickets on 20th Dec however never received an email or had payment deducted from my credit card (ending 2567).

    Can this be looked into as I would not like to be charged.

    Thank you,

    Sophie

  6. LAMPROU ANGELOS Reply

    Dear Sir or Madam,

    My name is Tasos from the accounting department of Manessis Travel, Athens, Greece.

    Please be informed that in 13th of October our business card was charged by TRAVELGENIO once with the below amount

    • 385,66 EURO

    Could you please inform me if you charged our credit card 13th of October 385,66 EURO and the contact person of Manessis Travel who told you to charge the card?

    If yes, please forward an invoice or a receipt to my email because we are under tax inspection and we need it!

    The last four numbers of our credit card are XXXX 0454.
    Your Prompt response will be highly appreciated.

    Kind regards,

  7. bruno machado Reply

    Hi! I’m Bruno Machado. I live in London and attempted to buy two return tickets from London to Sao Paulo last week. I had a confirmation from one of the bookings on Friday but Travelgenio canceled the ticket later on the same day. So I attempted to buy another ticket on Saturday morning and again, the booking was canceled. Nonetheless, the two payments were taken out of my account today. I’ve tried to call the customer service in the UK but after 8 minutes hanging on the phone, I was running out of credit. So I’m emailing you as I’ve topped up 5£ already and I’m not going to spend a penny on this issue. Please, I want my money back into my account as both tickets were canceled. Thanks!

  8. We originally booked two tickets dated Nov. 29-Dec. 4 round trip from Taiwan to Koh Samui (booking code #11970596), and paid the amount of 31888 NT$. However, we got an email afterwards saying that the airline was unavailable so we needed to pay higher amount to get others tickets, which we didn’t agree to do so. The history showed Travelgenio already charged the amount of 31888 NT$ without issuing the tickets. We are here to ask for a FULL REFUND as the transaction was not successful according to you. It is not right to charge customer before you make sure the tickets are available AT THE PRICE YOU OFFERED in the original, as both parties were agreed upon. Please reply as soon as possible.

  9. I have booked a flight from your office for cobalt. My flight code is HCFGAE. The flight was operated by cobalt airways. What will you do ? Will you arrange a flight with a different company?

    Please contact me as soon as.

  10. Dear Mr/Ms

    I am writing to strongly complain about the ticket service.

    I called your office this morning to change the departure date from LA 30th August to Minneapolis 6th September. Also I charged the penalty fee of $200.

    I told your staff that I wanted to change the date only , and the same of departure time as the old ticket.
    But they sent me an email with a ticket attached that had different time.

    If you can change the departure time to 17:55pm please do so or if this is not possible, later than 17:55pm, even at night.

    Also, could you explain about the change seat penalty fee ? I think it is too expensive, comparable to a new ticket fee.

    I don’t understand how you get the price of $200.

    The penalty is said $85 first time, but the staff member kept raising the price to $200 without a viable justification.

    Your staff didn’t say anything about the time later and then I got your email with different departure time from LA to Minneapolis, and this is a problem. Please email me as soon as possible.

    Ranmi Kim

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