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Contact of The Peninsula Hotels customer service

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Find below customer service details of The Peninsula Hotels, including phone and email. Besides contact details, the page also offers a brief overview of the luxury hotel chain.

Head Office
The Peninsula Hotels
8/F, St George’s Building
2 Ice House Street, Central
Hong Kong

Customer Service
Phone: +852 2920 2888
Email: [email protected]

Regional Contacts
Phone: 1 800 116 888 (Australia)
Phone: 0800 891 9601 (Brazil)
Phone: 0800 915 980 (France)
Phone: 0800 181 8418 (Germany)
Phone: 4001 200 618 (Hong Kong)
Phone: 800 789 365 (Italy)
Phone: 900 937 652 (Spain)
Phone: 800 8526288 (Singapore)
Phone: 800 065 0628 (UAE)
Phone: 08007830388 (UK)
Phone: 1 866 382 8388 (US)
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About Peninsula Hotels
A Hong Kong based luxury hospitality brand, with over 90 years of legacy, The Peninsula Hotels is one of the oldest hotels founded in 1928 by the wealthy British Kadoorie family. With luxury five star hotels in 10 iconic cities, the Peninsula Hotels currently serve the third generation of esteemed guests, with tradition and heritage inspired accommodation spaces, all across Asia, United States, and France. Voted as the best hotel in Asia, the Peninsula Hotels operates under the Hong Kong and Shanghai Hotels.

The hotel brand is a fusion of east meets west, and brings a refreshing urban touch with traditionalism for an enriching experience for travellers. Awarded the five star rating by Forbes Travel Guide, the guests experience a glimpse of its heritage past with rich artisanship, finest materials, and inspiring design at every Peninsula property. The flagship hotel locations in Asia are in Hong Kong, Shanghai, Beijing, Tokyo, Manila, and Bangkok, and in the United States, you can find them in New York, Chicago, and Beverly Hills. In addition, there are upcoming hotel projects at new destination cities like London, Istanbul, and Yangon in Myanmar.

In the United States, the Peninsula Hotels offer executive suites, superior room, deluxe room, double room, grand suites, and junior suites for guests. The rooms are comfortably spacious starting from 530 Sq.ft – 1000 Sq.ft, and priced between $399 – $850 USD per night per head. Elegantly designed spaces, contemporary furnishings, spacious rooms, and fine detailing create a warm and comfortable stay for the guests. Every property is pet friendly and has entertaining and leisure activities and services for kids and adults.

Standard room amenities include air conditioning, housekeeping, room service, mini-bar, refrigerator, and flat screen TV. Property amenities include paid parking, indoor pool/ heated pool, free Wi-Fi, fitness centre, Bar, pet friendly services, kid friendly services and programs, business centre, restaurant, breakfast buffet, banquet rooms, meeting rooms, helipad, spa, rooftop terrace, butler service, laundry and dry cleaning. The hotel offers fine dining services, and provides Chinese gourmet and international cuisine for its loyal guests. Additional room services are taken upon request and charges are applicable.

Members of the Pen Club are eligible for exclusive offers such as complimentary room upgrades, flexible check-in and checkout, complimentary daily breakfast for two, and offer is applicable only on advance reservations. By booking 15 days in advance, guests can save up to 25% on room rates, and earn up to $150 hotel credit points. An additional $100 USD credit is available for members towards room amenities, along with a 10% discount for spa treatments.

Booking of rooms can be done online on the website. Full-prepayment and a credit card, is necessary at the time of check-in and cancellation is non-permissible. The hotel packages are inclusive of dining, spa and wellness, wedding, holiday retreat, and business meets. Seasonal offers vary from time to time, and exclusive updates are available on the official website about discounted rates, events, and reservation details. For complaints or queries on reservation, cancellation, refund, or others, reach the Peninsula Hotels support.

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